Audience

NetkaQuartz Service Desk X (NSDX) is targeted at organizations looking for a comprehensive IT service management solution to optimize their IT support processes, enhance efficiency, and improve service delivery

About NetkaQuartz Service Desk X

NetkaQuartz Service Desk X delivers a full spectrum of IT Service Management capabilities. At its core, the platform provides robust incident management, enabling users to quickly log, categorize, and resolve issues, minimizing downtime. Complementing this is a comprehensive change management module, which facilitates controlled and auditable alterations to the IT infrastructure, reducing risks and ensuring smooth transitions. The integrated problem management feature allows for in-depth root cause analysis, preventing recurring incidents and improving overall service stability. Furthermore, NSDX offers a powerful IT asset management system, providing a centralized repository for tracking and managing hardware and software assets throughout their lifecycle. A user-friendly service desk portal serves as a single point of contact for all IT support requests, enhancing the user experience.

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Pricing

Starting Price:
$1,300/year/5 agents
Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Netka System
Founded: 2005
Thailand
www.netkasystem.com

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Product Details

Platforms Supported
Cloud
Windows
Mac
On-Premises
Training
Documentation
Support
Online

NetkaQuartz Service Desk X Frequently Asked Questions

Q: What kinds of users and organization types does NetkaQuartz Service Desk X work with?
Q: What languages does NetkaQuartz Service Desk X support in their product?
Q: What kind of support options does NetkaQuartz Service Desk X offer?
Q: What type of training does NetkaQuartz Service Desk X provide?
Q: Does NetkaQuartz Service Desk X offer a free trial?
Q: How much does NetkaQuartz Service Desk X cost?

NetkaQuartz Service Desk X Product Features

IT Service

Self Service Portal
Knowledge Management
Ticket Management
Service Catalog
Release Management
Incident Management
Service Reporting
IT Asset Management
Contract Management

Service Desk

Change Management
Self Service Portal
Procurement Management
Remote Control
Mobile Access
Incident Management
SLA Management
IT Asset Management
Knowledge Base
CMDB
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