Audience

Companies looking for an advanced Customer Experience solution

About Netformx SuccessXpert

Cisco provides incentives to Partners to attain Customer Experience (CX) certifications. These enhance the Partner’s ability to deliver higher value and achieve greater end-customer loyalty throughout the customer experience lifecycle, from initial purchase to installation and activation right through to adoption and implementation. To acquire Cisco’s Advanced Customer Experience Specialization and collect Lifecycle Incentive cash rewards, Partners must pass an independent third-party audit to verify their compliance with the specialization requirements. After months designing and implementing a Customer Success Management (CSM) infrastructure to prepare for the audit, Partners find that today’s CSM applications do not have the automation required to meet the audit tooling needs. Consequently, additional months are spent manually transposing critical live customer data and information from various applications into the CSM to pass the audit.

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Integrations

No integrations listed.

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Company Information

Netformx
Founded: 1994
United States
www.netformx.com/products/successxpert/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud

Netformx SuccessXpert Frequently Asked Questions

Q: What kinds of users and organization types does Netformx SuccessXpert work with?
Q: What languages does Netformx SuccessXpert support in their product?

Netformx SuccessXpert Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Customer Success

Health Score
Usage Tracking / Analytics
Account Alerts
Win / Loss Analysis
Customer Lifecycle Management
Onboarding
Account Management
Customer Engagement
Revenue Management
Communication Management
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