Audience
Companies searching for a browser-based help desk solution
About NetSupport ServiceDesk
Technology plays a vital part in any organization’s success and at the heart of any reliable and effective IT environment is the help desk. In addition to supporting users’ daily IT issues, the helpdesk will also highlight recurring IT problems; enabling organizations to identify and fix the root cause and ensure a productive working environment. Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organize, manage, and answer the toughest support challenges. Its fully customizable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. It supplies a wealth of management reports as well as provides a customer-friendly self-service portal, all the tools needed to help technicians deliver support effectively. Solutions database enables customers to search for an answer before they log an incident.
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Integrations
No integrations listed.
Company Information
NetSupport
Founded: 1989
United Kingdom
www.netsupport-inc.com/service-desk/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
NetSupport ServiceDesk Frequently Asked Questions
NetSupport ServiceDesk Product Features
Help Desk
Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Incident Management
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
