Audience

Businesses looking for a reliable workforce management platform that can help increase staffing efficiency and improve forecast accuracy can take advantage of NICE inContact CXone Workforce Management Software.

About NICE Workforce Management (WFM)

NICE Workforce Management is the industry-leading workforce management software solution. Delivering the industry's most accurate and actionable schedules and forecasts, this solution helps businesses reduce labor waste and achieve their goals using patented forecasting algorithms. With NICE WFM, you can reduce headcount requirements, simplify long-term planning, improve agent engagement, and enhance workforce efficiency. Improve everything from schedule adherence and attendance to agent satisfaction and engagement with one solution. Minimize WFM administrative and maintenance overhead. Increase employee utilization, improve scheduling efficiency for a better CX with an intelligent approach to forecasting and scheduling. Digital channels require different workforce behaviors and measures, make sure you plan and staff accordingly! Expect the unexpected and make staffing changes in a flash.

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Pricing

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Company Information

NICE
Founded: 1986
United States
www.nice.com/products/workforce-management

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support

NICE Workforce Management (WFM) Frequently Asked Questions

Q: What kinds of users and organization types does NICE Workforce Management (WFM) work with?
Q: What languages does NICE Workforce Management (WFM) support in their product?
Q: What kind of support options does NICE Workforce Management (WFM) offer?
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Q: What type of training does NICE Workforce Management (WFM) provide?
Q: Does NICE Workforce Management (WFM) offer a free trial?

NICE Workforce Management (WFM) Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting