Audience
Enterprises - Small and Medium Business
About NABD
NABD is a flexible, scalable and user friendly customer service and complaint handling platform that aims to provide and deliver optimum omnichannel customer support services.
NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction.
NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes.
NABD System is revamping the customer service space with its future thinking technology.
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Pricing
Starting Price:
$10.00/month/user
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
NABD
Founded: 2002
www.nabdsys.com
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
Cloud
Android
iPhone
iPad
On-Premises
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support
NABD Frequently Asked Questions
NABD Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Appointment Management
Call Center Management
Email Management
Queue Management
Social Media Integration
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Live Chat
Canned Responses
Customizable Branding
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking
Geo Targeting
Offline Form
Transfers / Routing