Dovetail
Dovetail is an AI-native customer intelligence platform that transforms customer conversations, documents, and surveys into actionable insights to drive better product decisions. It automatically analyzes call transcripts, survey responses, support tickets, and feedback to deliver fast, accurate reports that empower teams across product, marketing, sales, and customer experience. With integrations into Slack, Microsoft Teams, and popular tools like Notion and Zapier, Dovetail brings the voice of the customer directly to where teams work. The platform supports recruiting verified consumers and professionals for research, making customer feedback collection efficient and scalable. Trusted by Fortune 500 companies like Amazon, Deloitte, and Atlassian, Dovetail helps build a culture of customer-centricity through continuous insight sharing. Its AI-powered features reduce manual workload and accelerate understanding of user needs.
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Squirro
Connect the dots: Detect new opportunities, develop an intimate understanding of customers, partners, and markets, spot trends and back your sales team with next best actions. Squirro delivers these insights in real-time, automatically, in pre-trained enterprise ready applications.
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Toucan
Toucan is a customer-facing analytics platform that empowers organizations to drive engagement with the best end-user experience. From data connections to the distribution of insights anywhere they're needed, Toucan makes it easy. As a result, Toucan analytics are used 3x more than the industry average.
Users can connect to any data, cloud-based or other, streaming or stored, with hundreds of connectors.
Preparation of data is equally simple with data readiness features that lets business people perform tasks that would ordinarily require an expert.
Visualization takes the form of “data storytelling” where every chart is accompanied by context, collaboration, and annotation so that users understand the “why” and not just the “what” of their data.
Finally, deployment and management are made easy with one-touch deployment from staging to production, easy embedding, and publishing to any device.
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IBM Cognos Analytics
IBM Cognos Analytics acts as your trusted co-pilot for business with the aim of making you smarter, faster, and more confident in your data-driven decisions.
IBM Cognos Analytics gives every user — whether data scientist, business analyst or non-IT specialist — more power to perform relevant analysis in a way that ties back to organizational objectives. It shortens each user’s journey from simple to sophisticated analytics, allowing them to harness data to explore the unknown, identify new relationships, get a deeper understanding of outcomes and challenge the status quo.
Visualize, analyze and share actionable insights about your data with anyone in your organization with IBM Cognos Analytics.
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