Audience
Enterprises and customer service organizations seeking to improve self-service capabilities and streamline knowledge management across multiple channels
About MindTouch
MindTouch is an enterprise-grade, AI-powered knowledge management platform designed to enhance customer self-service, agent assistance, and overall customer experience. It enables organizations to create, manage, and deliver consistent, personalized content across various touchpoints, including websites, support portals, and CRM systems. Key features include intelligent search capabilities, content personalization, access controls, and integration with tools like Salesforce and ServiceNow. The platform supports multilingual content and offers analytics to optimize knowledge base effectiveness. By providing a centralized repository for information, MindTouch helps reduce support costs, improve customer satisfaction, and increase operational efficiency.
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Use Cases
Knowledge Base for Customers and Teams:
Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries.
IT Documentation (Including API Docs)
Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights.
Standard Operating Procedures (SOPs)
Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment.
User Manuals
Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.
Learn more
Noodle
Noodle is the all-in-one enterprise platform that removes the stress of working across emails, file servers, task managers, spreadsheets, chats, meetings, etc.
Teams that use their Noodle communicate better and are more productive. Your people will see where everything is, understand what everyone is working on, all while improving the company culture.
Features
Cloud or On-Premise Options
Fully Customizable Design
Build Sites in Minutes
Regularly Updated With New Features
Flexible Password Controls
Drag and Drop Features/Post
Track Views of Content
Unlimited Colors/Skins
Create Polls/Surveys
Sync with Active Directory
11 Supported Languages
Built In Block Text Editor
Follow Co-Worker’s Statuses
Create Custom Workflows
Embed Video and Photos
Easily Archive Content
Video Conferencing
Build E-Forms and Reports
Merge Multiple Calendars
Optimized For Speed
All Applications Included
View Personal User Statistics
Personal Digital Workspace
Etc
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
MindTouch
Founded: 2005
United States
www.mindtouch.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
