Microsoft System Center Operations Manager (SCOM) Integrations

ActiveBatch by Redwood makes setting up and launching automation easy with no custom scripting required. With a low-code Super REST API adapter, over 100 pre-built job steps and a user-friendly drag-and-drop workflow designer, you can integrate across any system, application and data source, on-prem, in the cloud or in hybrid environments. Maintain complete control and visibility and meet SLAs with monitoring of all automation from a single pane of glass and get custom alerts via emails or SMS. Managed Smart Queues dynamically scale resources for high-volume workloads, reducing process times while the self-service portal enables business users to run and monitor workflows independently. ActiveBatch meets security and compliance standards, with ISO 27001 and SOC 2, Type II certifications, encrypted connections and regular third-party tests, always keeping security at the forefront. Along with ongoing product advancements, get the added benefit of 24x7 support and on-site training.

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

HaloCRM is omnichannel customer service software, designed for teams looking to drive greater efficiency when handling customer inquiries. HaloCRM offers an intuitive platform for customer-facing teams to manage conversations from any channel. The platform will ingest customer conversations from Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls, and more, eliminating the possibility of missed inquiries, and improving customer satisfaction by opening more channels of communication. HaloCRM lets you provide support anywhere, keeping customers happy and connected through email, text, chat, voice, and more. With powerful out-of-the-box workflows and easy drag-and-drop configuration, HaloCRM can handle it all. HaloCRM will make it easier to prioritize and respond to customers with one unified support desk, complete with customer context built-in to facilitate better conversation tracking.

Microsoft 365 deployments are complex, with interconnected components like Teams, SharePoint, Exchange, and Entra ID. While failures are rare, they can’t be ruled out. Even if the M365 Service Health Dashboard shows no issues, users may still report login problems. The NiCE Active 365 Management Pack cuts through this complexity, pinpointing performance issues across users, groups, mailboxes, locations, and devices. The Auto-Discovery maps your entire hybrid or cloud-only deployment, from tenants to users, SharePoint sub-sites, Teams channels, OneDrive folders, and Exchange queues. Gain instant insights into Microsoft 365 performance, including licensing, user activity, identity service health, mobile device management, portal status, client applications, and the latest Microsoft Secure Score. Enhance visibility with any dashboarding tool within your System Center environment.

SMSEagle is a hardware SMS gateway that enables SMS messages to be sent directly to telecommunication carrier without 3rd party services and without the Internet. This is achieved by using a SIM card, built-in radio modules with external antenna to communicate directly with a telecommunication operator (works similar to mobile phones). Hardware SMS gateway, also known as SMS server, integrates hardware and software for managing communication. The device offers various methods for integration with external systems like API, Email To SMS, etc. Support of different message types (normal SMS/multipart SMS/flash SMS/MMS/binary SMS/USSD-code/WAP Push link) Unicode support (support of national characters) Sending to single users or groups of users Sending SMS at specified date and time (SMS scheduling) Limit sending to specified hours (for example between 08:00-18:00) Smartphone-like conversation mode (messages are nicely grouped by phone number). and many more...

Stay in control of your IT—across your environment and platforms—with System Center. Simplify the deployment, configuration, management, and monitoring of your infrastructure and virtualized software-defined datacenter, while increasing agility and performance. Diagnose and troubleshoot infrastructure, workload, or application issues to maintain reliability and high performance. Deploy and manage your software-defined datacenter with a comprehensive solution for networking, storage, compute, and security.

The Uni5 platform elevates traditional vulnerability management to holistic threat exposure management by identifying your enterprises' likely cyber threats, fortifying your weakest controls, and eliminating the vulnerabilities that matter most to reduce your enterprise risks. Minimizing your threat exposure and outmaneuvering cybercriminals requires enterprises to know their terrain, and the attacker’s perspective well. HiveUni5 platform provides wide asset visibility, actionable threat, and vulnerability intelligence, security controls testing, patch management, and in-platform, cross-functional collaboration. Close the loop on risk management with auto-generated strategic, operational, and tactical reports. HivePro Uni5 supports over 27 well-known asset management, ITSM, vulnerability scanners, and patch management tools out of the box, allowing organizations to utilize their existing investments.

Alemba Service Manager is a highly functional, ITIL-aligned IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in your organization, offering an interface for every kind of user. With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end Service Management project within your organization.

Next-Level VMware Monitoring on Microsoft SCOM Virtualization with VMware not only makes IT operations more efficient, flexible, and cost-effective, but also more complex. How can you ensure that your virtual environments run at peak performance, remain highly available, and stay secure? The NiCE VMware vSphere Management Pack 6.1 is a comprehensive and intuitive System Center extension for managing your VMware vSphere and vSAN environments. With high-performance, agentless monitoring, near real-time discovery of VMware changes, and built-in compliance and security checks, it gives you full transparency beyond the virtualization layer. Monitor VM and datastore performance, ESXi configuration, snapshots, DRS, and more — all with native SCOM integration, high availability, and automated configuration via VMware’s latest REST API. With vSphere MP 6.1, you can unleash the full potential of your virtual infrastructure while staying firmly in the familiar SCOM ecosystem.

Notus integrates with a wide range of data sources to deliver continuous, unified asset visibility, enabling actionable insights for critical remediation. Identify all devices, software, and configurations with existing tools. Focus on the most critical vulnerabilities first. Stay informed of changes and emerging threats. Uncover vulnerabilities and misconfiguration. Ensure that security considerations are addressed throughout the asset and software lifecycles. Track software usage, prevent violations, and optimize costs. continuous. Streamline issue resolution by assigning tasks to relevant teams. Conducting manual cybersecurity asset inventories is labor-intensive, often carried out around 12 times annually. Despite this effort, you still won't achieve an up-to-date, consolidated view of your entire environment. By using Notus, the process of managing cybersecurity asset inventories becomes straightforward and instantaneous.

Azure Marketplace is a comprehensive online store that provides access to thousands of certified, ready-to-use software applications, services, and solutions from Microsoft and third-party vendors. It enables businesses to discover, purchase, and deploy software directly within the Azure cloud environment. The marketplace offers a wide range of products, including virtual machine images, AI and machine learning models, developer tools, security solutions, and industry-specific applications. With flexible pricing options like pay-as-you-go, free trials, and subscription models, Azure Marketplace simplifies the procurement process and centralizes billing through a single Azure invoice. It supports seamless integration with Azure services, enabling organizations to enhance their cloud infrastructure, streamline workflows, and accelerate digital transformation initiatives.

HCL IntelliOps Event Management is a part of Intelligent Full Stack Observability offering under HCLSoftware Intelligent Operations ecosystem. It is a cutting edge AI-powered IT event management product which empowers organizations with industry leading capabilities such as real-time topology-based alert correlation, ML-based alert correlation and efficient noise reduction. The product offers seamless integration with an organization's existing element monitoring and ITSM tools providing seamless integration with GenAI powered AEX to foster efficient and quick resolution.