Audience
Contact Centers, Telecom Service Providers
About MiaRec
MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale.
MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them.
MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.
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Pricing
Free Trial:
Free Trial available.
Company Information
MiaRec
Founded: 2007
United States
www.miarec.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Linux
On-Premises
Training
Documentation
Live Online
Videos
Support
Phone Support
Online
MiaRec Frequently Asked Questions
MiaRec Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Screen Activity Recording
Video Call Recording
Scheduled Recording
Call Tracking
Call Recording
Keyword Tracking
CRM
Call Log
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Customer Experience
Analytics
Dashboard
Sentiment Analysis
Trend Analysis
Action Management
Customer Segmentation
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Text Analysis
Customer Service
Performance Metrics
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Reporting
Customizable Dashboard
Drill Down
Report Export
Scheduled / Automated Reports
Data Source Connectors
Drag & Drop
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Sales Reports
Speech Analytics
Automatic Transcription
Call Recording
Data Security
Natural Language Processing
Self-Service Search
Sentiment Analysis
Call Center Management
Customer Experience Management
Predictive Analytics
Surveys & Feedback