MiVoice Business Integrations

CASH+ is easy to use, saving you time and energy. Recording Line side audio on SIP, PRI or Analog Lines. Easy to locate specific calls by a variety of criteria and automated reporting ensures you’re getting what you need without wasting time. Try the demo to see for yourself.

OrecX's audio capture platform was founded on the principles of openness, transparency, and collaboration – creating strategic, economic and technical benefits for its users, with millions of end points spanning the globe. Our flagship software, Oreka TR (total recorder), includes all of the call recording capabilities you will need, at about half the cost of competing call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto tagging (for speech analytics and phrase spotting) and so much more. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as “can my order” or “not happy”) to have the recording system automatically track.

TimelyBill is a telecom billing and revenue management solution which facilitates service providers to introduce products, generate invoices, collect payments, offer bundles, share profit with partners, detect fraud and many other revenue related functions. We understand that no two organizations are alike. TimelyBill OSS / BSS was designed to provide maximum flexibility and reliability. TimelyBill puts you in control of your billing. Add or modify fields, labels, validation rules, permissions, store customer data in multiple languages, and more. TimelyBill includes full-featured components which target the needs of telecom and communications service providers.

OfficeWatch Call Reporting is a powerful telemanagement application for the enterprise to simplify the management of the communication system and increase voice network visibility. Among the enhanced features include a dashboard with Top-10 tabs listing the most expensive, frequently dialed, and highest cost calls to enable users to get an at-a-glance view of all call activity in their organization. Reduce liability with automatic notifications via screen popup, email, and text to key personnel when an emergency call has been placed. Quickly determine misdials from a true crisis. Improved dashboards and configuration settings provide users a truly customizable experience to optimize the system around their business needs with intuitive, easy point and click navigation. OfficeWatch Call Reporting includes a flexible reporting engine that gives users the freedom to automatically schedule reports without interrupting telecom administrators.

The OpenScape Session Border Controller (SBC) by Mitel is a highly scalable solution supporting broad SIP interoperability, advanced media handling, and robust security. Specifically designed for VoIP systems, it terminates SIP sessions on the WAN side, ensuring traffic originates from authorized sources, and inspects SIP and media packets for protocol violations or irregularities. OpenScape SBC dynamically manages firewall "pin holes" for RTP and SRTP media connections. It is compatible with Mitel’s MiVoice Business, MiVoice MX-ONE, and MiVoice 5000, as well as OpenScape Voice, OpenScape 4000, and OpenScape Business. It fits the unique needs of organizations of any size and offers various deployment options, including virtualized software for VMware ESXi, with upcoming support for commercial off-the-shelf solutions like Lenovo servers and a gateway option with Kontron servers.

Deployed on-premises or in the Cloud, CX-E offers seamless integration with all major communications platforms – Avaya, Cisco, Microsoft, Mitel, NEC and more – complimenting any telephony and email infrastructure. Industry-leading functionality with end-to-end voice message encryption. Mobile application, single number reach, smart call forwarding, separated business & personal communications, inbound call screening, mobile number protection, and more. Ties together voicemail, email, and fax into one inbox. Text-to-speech, voicemail transcription, and secure messaging available. Speech enabled, hands-free/ eyes-free access to calendar, email, fax, and voicemail. Federated presence to calendar to play an informative personal greeting. Supports multiple attendants, speech-recognition interfaces, greetings for different departments, multilingual interfaces, scheduled messages, and more. Perform customized automated outreach via telephone calls or text messages.