MEDEIL Integrations

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.

Email is the backbone of your customer engagement. The Twilio SendGrid Email API is the email service trusted by developers and marketers for time-savings, scalability, and delivery expertise. Our flexible Email API and proprietary Mail Transfer Agent (MTA), intuitive console, powerful features, and email experts make it easy to ensure all your email gets delivered in seconds and without interruption. Monitor engagement data and optimize deliverability with our Deliverability Insights dashboard. Whether you’re sending 100 emails or 100 billion, SendGrid is built to scale. Integrate with our RESTful APIs and SMTP in minutes, with sample code libraries available in 7 languages, interactive docs, templates, and more.

ScribeHealth is an AI-powered medical scribe that listens during patient-clinician conversations, transcribes and codes clinical notes in real time, and formats them into structured document types (SOAP, HPI, MSE, specialty-specific templates) with minimal clinician intervention. The system achieves high accuracy, learns from feedback, and lets most physicians spend only minutes tweaking rather than writing notes from scratch. It integrates seamlessly with existing EHR/EMR platforms (including Epic, Cerner, AllScripts, Jane, and specialty systems) via secure APIs, HL7/FHIR standards, or native integrations, enabling note syncing within clinicians’ normal workflows. ScribeHealth uses bank-level encryption, deletes audio recordings post-transcription, adheres to HIPAA compliance, and safeguards patient privacy. It offers session analytics, speaker identification, context awareness to extract symptoms, and assessments.