MedTrainer

Pros: We've been using MedTrainer for several years now, and it’s been a consistently valuable tool for our team.
Their customer service is also top-notch — always responsive, helpful, and quick to resolve any issues that come up. It's clear they genuinely care about their clients' experience and success.

Cons: The only drawback we've experienced is with billing. MedTrainer does audit accounts periodically for additional active users and will charge accordingly, which is understandable. However, they do not automatically audit for decreased user activity or disabled accounts. This means that unless you proactively communicate with their team to remove or deactivate users for billing purposes, you may continue to be charged for inactive accounts. It's important to stay on top of user management and notify them directly of any changes to avoid unnecessary charges.

Overall: The platform offers a wide variety of well-structured, informative classes that make it easy to stay compliant and up to date on training requirements.
Overall, MedTrainer has made managing our training and compliance needs so much more efficient, and we’re grateful for the continued support. Highly recommend!

Pros: Utilizes one platform. Customer support has greatly improved. The scheduled monthly meetings have been very helpful

Cons: Unable to speak directly with the development team which takes longer to resolve issues

Overall: All in all it has been good. There have been changes that are really effective and others that are not as effective

Pros: I like the support that MedTrainer offers. The customer support team is always willing to help. Our representative is also very good and voices our opinions and needs to the fore front.

Cons: There are a lot of bugs and things aren't always 100% effective. Updates cause glitches which can be difficult to navigate.

Overall: Overall MedTrainer is very easy to use and has a great support tea. Just wish that the glitches stop and that our needs get moved up the chain a little bit faster.

Pros: MedTrainer is an easy to learn system to bring education and compliance up-to-date. It has out of the box solutions and also the capability to customize education and training. It is easy to run reports to demonstrate compliance.

Cons: At first we had some issues with courses not completing in the system but we figured out what was causing the issue right away. Customer service was excellent.

Overall: My experience with MedTrainer has been excellent from customer service to platform support. Every time I have reached out with a question, I get an immediate response.

Pros: Ease of use, training library variety, full on boarding services, great price, has everything you need to onboard new staff.

Cons: Onboarding process is always tedious but MedTrainer helps with organizing everything.

Overall: Excellent. Would highly recommend to colleagues. Would prefer more customizable training modules. However A+++

Pros: It has a very large library to choose from for education for my staff. It also is very user-friendly. It has specific trainings for ambulatory surgery centers which is extremely helpful. We just assign courses on a monthly basis and it is very easy to track

Cons: Some courses can be a bit lengthy or boring but that is typical with any educational assignment.

Overall: I find it very easy to use and assign to others. It has additional components for credentialing and for MSDS.

Pros: The workflow, UI, and ease of use for the software. We have used it for many years and our employees love it for their training.

Cons: For the products we use, there are no negatives as they perfected the software.

Overall: One of the best platforms for the products they offer along with their customer service and technological investments.