Audience

Enterprise customer-experience and engagement teams seeking a solution to automate, personalize and optimize customer journeys at scale

About Mastek icxPro

Mastek icxPro is a cloud-native customer experience management platform that leverages built-in AI, machine learning, and natural-language processing to help businesses continuously analyze, understand, and responsibly engage with consumer behaviors. It provides omnichannel self-service enhancement, automated campaign orchestration, and real-time insights to fuel seamless human-agent support, plus comprehensive journey-automation tools for personalized customer interactions. With its AI-powered analytics engine, icxPro accelerates the development of production-ready generative-AI applications, delivering faster time-to-market for domain-specific solutions and superior stakeholder experiences. icxPro’s capabilities include intelligent CX automation, end-to-end campaign management, decision-support dashboards, data-driven product-development alignment, reduced market-research costs, and enterprise-grade security controls.

Integrations

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Company Information

Mastek
Founded: 1982
United Kingdom
www.mastek.com/products/platforms-and-innovation/mastek-icxpro/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Mastek icxPro Frequently Asked Questions

Q: What kinds of users and organization types does Mastek icxPro work with?
Q: What languages does Mastek icxPro support in their product?
Q: What kind of support options does Mastek icxPro offer?
Q: What other applications or services does Mastek icxPro integrate with?
Q: What type of training does Mastek icxPro provide?

Mastek icxPro Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis