Macaw AMS

Pros: Macaw has transformed the operations of our organization resulting in an optimized service experience for our customers. The automation of our key workflows from CRM to commission accounting has improved accuracy/efficiency by removing opportunity for human error. Our team benefits from the ability to easily collaborate on our accounts using Macaw's internal tasking system. The Nest customer support team has always promptly addressed our questions and supported our development projects.

Cons: Front end reporting dashboards could be more customizable.

Overall: Macaw is a leading AMS solution because it offers immense opportunity for customization allowing your business to focus on growth knowing there is a scalable solution supporting operations.

Pros: This product is very helpful with the our team's daily operations. The development team has ben very helpful with bug fixes and enhancement to improve the product to our business needs. The product is very customizable, so they are many ways to utilize the system.

Cons: One improvement could be the timing of dashboards when we try to retrieve information. If there was a way in which the dashboard speed can be improved, that would be very helpful.

Overall: In my 2 years of using Macaw, it is one of the most customizable products I have used. Once you understand how Macaw works, it is very manageable to use. I do not believe that the learning process to use the system is that long either. The development team is very helpful with explaining how the system works, and answers any queries we have about the system. They are also able to manipulate the product to satisfy our needs, even with the most complex enhancements.

Pros: System provides greater productivity by handling documents generation, payment gateways, marketing automation and claims management.

Cons: Some customization could be limited. Also had some issue with special characters.

Overall: Macaw AMS is an efficient tool for streamlining insurance agency operations, offering a comprehensive suite of features tailored for policy management. Its user-friendly design and integrations make it ideal for modernizing workflows.

Pros: Upgrade insurance products, add new product-lines, eSignature, Online Payment gateway, OFAC check, Mass Emailing, Sales force management, AP/AR, CRM and last but not least, Macaw Explorer, a new generation BI engine - all integrated in Macaw AMS.

Cons: Domain expert and leading Insurtech for US market has got potential to serve other parts of the globe.

Overall: Great software for Insurance product and service providers like - retail brokers, managing general agencies and managing general underwriting service staffs.