Audience

Businesses in need of a Cloud Contact Center solution

About Lumen Cloud Contact Center

Activate an intelligent, cloud-based contact center to power next-level customer experiences while minimizing costs. With dedicated solutions to match your business needs, Cloud Contact Center can help you seamlessly move from legacy, capital-intensive contact center services to a more flexible cloud-based or hybrid solution that drives customer retention and increases revenue. Avoid large capital outlays and buy only the services you need. Scale your services quickly during call traffic peaks and valleys. Simplify management through a single vendor with 30+ years of contact center success. Streamline omnichannel customer interactions, improve outbound sales campaigns and support dispersed agents with a single, cloud-based solution. Carrier-grade network and a fully redundant platform. Touch-tone or multilingual speech-recognition caller interfaces. Integration with standard databases, customer relationship management (CRM) systems, and 42 types of private branch exchange systems.

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Integrations

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Company Information

Lumen
Founded: 2014
United States
www.lumen.com/en-us/communications/cloud-contact-center.html

Videos and Screen Captures

Lumen Cloud Contact Center Screenshot 1
Lumen Cloud Contact Center Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

Lumen Cloud Contact Center Frequently Asked Questions

Q: What kinds of users and organization types does Lumen Cloud Contact Center work with?
Q: What languages does Lumen Cloud Contact Center support in their product?
Q: What kind of support options does Lumen Cloud Contact Center offer?
Q: What type of training does Lumen Cloud Contact Center provide?

Lumen Cloud Contact Center Product Features

Call Center

Database
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting