LiveHelpNow

Pros: Ease of communication with clients on website. Great to have the ability to chat with clients and conduct Zoom meetings.

Cons: Times we were not able to see their responses and even worst, times they were not able to see our responses and assumed we were not responding.

Overall: Great to have the ability to chat with clients and conduct Zoom meetings. Easy way for clients to contact us through the website.

Pros: Easy to pair with website, canned responses, analytics, easy set up, customer service and support in incredible.

Cons: Some of the functions are hard to fund, but customer service is right there to assist.

Overall: I highly recommend this product. I has made serving students in a virtual setting easier easier. It makes connecting with out office more convenient.

Pros: Canned Responses, Encrypted Secured Forms, Easy Survey system, transcripts, Translator, Departments, and offline messages.

Cons: A better feel and look, it has a kind of vintage look and feel to it, but it does the work.

Overall: I am satisfied with the support team they are always ready to help. We have also suggested some upgrades that have become available in releases. We are very satisfied with the product.

Pros: I love the features, and how easy it is to navigate through. It makes training my team that much easier.

Cons: I don't like the glitches that sometimes happens with the software, then again that is always going to happen

Overall: I love the software and my team members love it as well. It's very easy to use and navigate through and it allows us to use canned messages.

Pros: Everyone can see all the chats.
Whisper in chats and help give answers.
copy that answer/whisper right into the chat.
TAGs have been the best clean up feature for us.
Translation big time help so we can cover chats worldwide.

Cons: Reporting: Its there but takes a little to find what I want exactly sometimes.
Could use some more filters, especially when it comes to the surveys and trying to pull out just certain survey scores.

Overall: We had it, we left for SF Chat, we are back. Wish we next left. I am a big advocate of the solution and love using it.

Pros: We have been using LiveHelpNow for a couple years, the interface is great, never any down time and we are able to provide world class support using these tools.

Cons: The mobile app could be more robust and an iPad specific app would be my top priority for additional features.

Overall: Couldn't ask for a better overall support communications solution. Live Help Now has met our every need.

Pros: There customer service is great, if you even need them. For the YEARS that we've had the program we have not had to contact them often at all. And I can only remember 1 outage. Truly a solid system.

Cons: I don't like that if you increase or decrease the number of active users, that you have to go and adjust your licenses yourself. Seems like technology knows how to count active users.

Overall: They really are great! Love the service! If you want a solid system, this is it. You can't really beat a simple, great solution.

Pros: LiveHelpNow is the most user engaging customer support platform. The builds a support channel hub to get user requests with ease. My favorite thing about LiveHelpNow Suite is its auto chatbot. The flexibility of deployment is great.

Cons: I would more happy if I get complete customization/theme selection in its live chat.

Overall: It is an advanced, intuitive and reliable piece of software to create a customer support platform with flexibility of deployment. The chatbot and self help make it the best combo for this.

Pros: LiveHelpNow suite provides a robust omnichannel help desk platform to gives users a seamless support experience. It is compatible with multi-platforms which makes it very easy to reach out. Support performance report and ticket management are great. Also automates the chat process.

Cons: In my overall usage, I enjoyed this live chat tool. No cons.

Overall: It's a super reliable, effective and very convenient help desk solution. The issue tracking works great. We are very happy with it. Highly recommend if you want an omnichannel help desk solution.

Pros: Its support ticket and reports are best in the help desk category. UI/UX is incredible. The self-service and FAQ saves client's and our team time. Support communication can be done using email and robust chats.

Cons: It needs improvement in its pending ticket status section.

Overall: It's our business's main help desk solution. LiveHelpNow Suite has been an excellent resource for our business to provides robust customer support to our users. It's our support team's favorite software to give our user better and friendly support experience.

Pros: Help to establish a responsive helpdesk platform for customers.
Live chat and SMS contact features.
Easy to add frequently asked questions on the support page.

Cons: I never encountered any bad experience with it.

Overall: With LiveHelpNow Suite I can easily establish a responsive helpdesk platform for customers. It helps to add live chat and SMS interact options. My favourite is self-help option to add a FAQ on my support page.

Pros: Usually I have questions that are custom for our business type and the chat agents are ALWAYS very helpful! They either always have the answer during the first chat or are able to get me in touch with a developer on their staff. We use an API for custom reporting and on occasion have very specific questions. They are ALWAYS extremely helpful!

Cons: Sometimes they perform maintenance without letting their users know and it turns all of the Event Handlers off for our automated API so I have to go back and import those manually.

Overall: Overall I've had a great experience with Live Help Now. I would definitely recommend this product to others.

Pros: The company that I work for has used LiveHelpNow for years. It provides an easy to use platform for our customers as well as for our inhouse administrators. I am not in IT but find the interface to be very user friendly and what I don't know, one chat with LiveHelpNow and my questions are always answered in a prompt, polite, and professional manner. Their suggestions are always aimed to provide a better experience for our customers as well as for our agents.

Cons: When transferring a chat, it would be better to only be able to transfer to the queue instead of directly to another agent. If the other agent has multiple chats going already and one gets transferred to them directly, the option to accept or decline is null and void. If transferred to the queue, then it can wait for the next available representative. If an agent see's the option to pick a person to send the chat to, they are more likely to do that instead of sending it to the queue. Hiding the names would help alleviate that.

Overall: Overall, my experience with LiveHelpNow is ALWAYS a positive one. Looking forward to checking out the LiveHelpNow Bot to help keep up with volume better so that we can push for an even better customer experience!

Pros: I received an email notifying me about new features. I asked if it was possible to make a small change. Within 1 hour, I received a response that the change was made. I dealt with an actual person who made the process very easy. Thanks, Michael Kansky!

Cons: I have nothing negative to say about this product.

Overall: I love this product! It makes it very easy to help several people at once. It is compatible with multiple operating systems and is very easy to learn.

Pros: Enabling all channels of support for our customers. Live chat, sms, email, phone, all in one and at an incredible price.

Cons: Nothing to dislike really. Even support is excellent

Overall: If you are looking for an all in one contact center software, LiveHelpnow is it.

Live chat product also offers chat bots, text and Facebook integration.