LogMeIn Rescue
LogMeIn Rescue is a robust enterprise remote support solution designed to help IT teams and organizations deliver fast, secure, and scalable assistance to employees and customers. It supports seamless remote access across multiple platforms, including Windows, Mac, Linux, iOS, and Android, enabling technicians to resolve issues regardless of device or location. Rescue offers advanced security features like permission-based controls, PIN code validation, IP restrictions, and 256-bit AES encryption to protect sensitive data. The platform provides a centralized command center for easy IT administration, including session recording and real-time performance monitoring. Brand customization options allow enterprises to tailor the customer support experience. With over one billion remote sessions trusted worldwide, Rescue enhances efficiency and reduces resolution times.
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SightCall
At SightCall, we believe the more you see, the better you serve. By bridging the gap between the digital and physical worlds, SightCall ensures instant, tailored, and connected engagement so you can deliver remarkable customer experiences every time.
Extend the power of your best people with technology that will transform service from a cost center to a strategic differentiator and driver of growth.
Trust a platform built on a secure global network that works when and where you need it. Guarantee end-to-end system visibility with effortless integration across your digital ecosystem.
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TeamViewer
TeamViewer is a popular remote access and support software that enables users to connect to and control computers and devices from anywhere in the world. It is widely used for troubleshooting technical issues, managing IT services, and providing customer support. The software allows for secure file sharing, real-time collaboration, and remote desktop access across different platforms, including Windows, macOS, Linux, iOS, and Android. TeamViewer's security features include end-to-end encryption and two-factor authentication, ensuring safe and reliable remote connections. It is used by individuals, IT professionals, and large organizations to enhance productivity, offer remote support, and manage devices efficiently.
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VSight Remote
The leading industrial remote collaboration platform powered by Augmented Reality that allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance, commissioning, auditing, and training.
Augmented Reality technology seamlessly allows remote teams to collaborate and share knowledge. VSight Remote is device agnostic and works with all mobile and desktop devices and smart glasses.
Some of the key capabilities:
- Annotation on live video streams
- Collaboration on pdf manuals, and images
- Visualization of 3D objects in a real work environment
- Recording and archiving of sessions with all chat, shared documents, and user activity logs
- Freeze live view and annotate on it
Some of the benefits:
- Eliminate unnecessary traveling and associated costs
- Troubleshoot faster, reduce downtime and losses
- Increase expert utilization rate
- Build a knowledge base for training
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