Audience

Companies searching for an advanced Call Center solution

About LeadDesk

LeadDesk’s auto and predictive dialer modes enable your agents to go from 40 calls per day to 120 calls per day. Imagine what this does to your revenue and bottom line? LeadDesk comes with eight different dialer modes including auto and predictive dialers. Your outbound sales agents reach customers quickly in any situation with the right dialer mode. Switching from a manual dialer to LeadDesk typically enables your call center agents to call three times as many contacts per day. You know best. So why not boost your campaign ROI by creating, managing and reporting sales and marketing campaigns yourself with LeadDesk’s easy-to-use campaign creation and workflow tool? You don’t need to call a consultant each time you want to set up a new sales campaign. Instead, you can constantly optimize call center campaigns based on your real-time monitoring or historic reports.

Pricing

Starting Price:
89€ / license per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

LeadDesk
Founded: 2010
Finland
leaddesk.com

Videos and Screen Captures

LeadDesk Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

LeadDesk Frequently Asked Questions

Q: What kinds of users and organization types does LeadDesk work with?
Q: What languages does LeadDesk support in their product?
Q: What kind of support options does LeadDesk offer?
Q: What other applications or services does LeadDesk integrate with?
Q: What type of training does LeadDesk provide?
Q: Does LeadDesk offer a free trial?
Q: How much does LeadDesk cost?

LeadDesk Product Features

Auto Dialer

Power Dialer
Call Recording
Call Scripting
Lead Management
Preview Dialer
Progressive Dialer
Surveys
Call Center Management
Predictive Dialer
Call Reporting

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

IVR

Survey Management
Call Recording
Voice Customization
Call Routing
Text to Speech
Multiple Scripts
Voice Mail
Call Center
Phone Key Input
Call Logging

Inside Sales

Performance Management
Call List Management
Call Recording
Lead Distribution
Campaign Management
Auto-Dialing
Lead Capture
Lead Scoring
Data Management
Dashboard

Predictive Dialer

Campaign Specific Caller ID
Call Recording
FTC Compliance
Contact Management
Lead Management
Call Monitoring
Call Results
Callback Scheduling
Call Transfer
Lead Capture
FCC Compliance

Sales Engagement

Email Tracking / Automation
Sales Automation
Workflow Management
Task Management
Email Sequences
CRM Integration
Templates
Search
Reporting / Analytics
Sales / Voice Dialer
Lead Management
Call Scripts / Call Steps

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting

LeadDesk Additional Categories