Audience

Property managers requiring a solution to manage residents and handle maintenance calls and requests

About Latchel

Latchel handles your maintenance calls and requests and connects your residents to pros for house cleaning, furniture assembly, emergency services, and much more. Latchel is the only platform that combines revenue-generating resident amenities with maintenance software that empowers property managers to deliver unbeatable customer service. We protect your time by being your front-line communications team. Delight residents with a combination of lifestyle and financial services. Latchel averages a 4.8/5 stars rating for resident satisfaction. For the first time ever, property managers can increase their revenues with a one-of-a-kind resident amenity while leveling up their maintenance services in a single platform. Latchel Averages a 4.8/5 star rating for resident satisfaction. 5-star resident reviews are automatically pushed to your online profiles so your marketing gets a boost. Latchel’s communication team becomes your frontline customer service center to protect your time.

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Integrations

API:
Yes, Latchel offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 3.0 / 5
features 1.0 / 5
design 3.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

Latchel
United States
latchel.com

Videos and Screen Captures

Latchel Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

Latchel Frequently Asked Questions

Q: What kinds of users and organization types does Latchel work with?
Q: What languages does Latchel support in their product?
Q: What kind of support options does Latchel offer?
Q: What other applications or services does Latchel integrate with?
Q: Does Latchel have an API?
Q: What type of training does Latchel provide?

Latchel Product Features

Rental Property Management

Tenant Management
Online Payments
Owner Portal
Vacancy Tracking
Credit Check
Website Management
Tenant Portal
Tax Management
Expense Management
Tenant Screening

Latchel Verified User Reviews

Write a Review
  • Summer R.
    Founder
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Worst Experience I've had as a real estate investor"

    Posted 2023-07-23

    Pros: The concept of outsourcing property maintenance requests is great. Sadly it was not well executed or achieved with their software.

    Cons: I recently switched to RentRedi from TurboTenant because I was trying to outsource maintenance requests through Latchel (integrated into RentRedi) and it has been horrendous. I'm pretty convinced Latchel is just an auto-reponse generator with outsourced support. I've been using it for about three months and have yet to get a single maintenance request properly taken care of. Every single ticket I've submitted I chose the option to contact me instead of the tentants, but instead they send the tenant a text and an email then close the request because my tenants have no idea how to respond (their emails are super vague and my tenants think they are spam). I finally got them to open a ticket and push it through, only to get an email the next day saying they couldn't find a vendor and that I'm welcome to take care of it myself.

    Overall: Complete waste of time and money. They've added more work instead of automating this process for me.

    Read More...
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