Audience
Companies of all sizes
About KnowledgeBase
Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.
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Hosted knowledge base software to create a public or private knowledge base.
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HelpSite gives you…
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A smart contact form that auto-suggests articles as someone types their message.
Users get their questions answered faster and support agents save time.
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Populate your help site with answers to common questions and other helpful information. Our hosted knowledge base software takes care of the rest.
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Pricing
Starting Price:
$39 per month
Pricing Details:
Unlimited users
Free Trial:
Free Trial available.
Integrations
Company Information
LiveChat Software
Founded: 2002
United States
knowledgebase.ai
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support
Online
KnowledgeBase Frequently Asked Questions
KnowledgeBase Product Features
Knowledge Management
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)