Alternatives to Khoros Community
Compare Khoros Community alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Khoros Community in 2026. Compare features, ratings, user reviews, pricing, and more from Khoros Community competitors and alternatives in order to make an informed decision for your business.
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1
Birdeye
Birdeye
irdeye is the #1 AI platform for Hyperlocal Marketing®, purpose-built for multi-location brands. Over 150,000 businesses rely on Birdeye’s intelligent AI agents to run marketing and drive business outcomes. Birdeye helps multi-location brands enhance online reputation, engage customers across social, search, and web, and gain real-time insights into consumers and competitors — all to boost leads & increase foot traffic, reduce costs, and grow revenue. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. -
2
Podium
Podium
Podium is a comprehensive AI-driven lead management and communication platform utilized by over 100,000 businesses seeking to enhance customer acquisition and retention. At the heart of Podium’s innovation is its AI employee, which ensures businesses respond to incoming leads instantly around the clock, dramatically improving conversion rates and revenue growth. The platform assists businesses in generating more customer reviews, improving their Google rankings, and unifying their lead channels into a single, manageable dashboard. Through the web and mobile applications, businesses can call and text customers, send payment links for quick transactions, and deploy bulk messaging campaigns to boost repeat sales. Podium’s powerful AI-driven automations seamlessly manage customer interactions across multiple communication platforms, providing accurate and timely responses that help drive sales.Starting Price: $399 per month -
3
Sogolytics
Sogolytics
Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. -
4
SurveySparrow
SurveySparrow
Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences. -
5
LiveAgent
Quality Unit
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.Starting Price: $15.00/month/user -
6
Arena.im
Arena.im
Arena is a market-leading communication platform designed to help brands create AI-powered communities on their websites and apps. It offers features like live blogs, group chats, AI agents, and content streams to engage audiences in real time. The platform supports industries such as publishers, sports, entertainment, and e-commerce by boosting traffic, engagement, lead generation, and audience monetization. Arena provides powerful customization, advanced analytics, and robust security compliant with GDPR. Its no-code integration makes it easy to add interactive community features to any platform. Trusted by top organizations, Arena helps businesses connect with their audiences and grow online.Starting Price: $39/mo (billed anunally) -
7
Influitive
Influitive
Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey. -
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Community.com
Community
Community is a trusted conversational marketing channel that connects Leaders—entrepreneurs, small businesses, media companies, and brands—to their Members, all via SMS text messaging. Community has seen more than 3 billion texts exchanged between its Leaders and their Members, with clickthrough rates of 59% and open rates of 95%. Texting with your audience converts into action, impact, brand loyalty, repeat sales, and more. Why? Your audience is looking for a connection with humans, not bots—we are focused on privacy and value trust, for you and your audience. Anything you can send in a text message you can send through Community. Share photos, videos, audio notes, gifs, emojis, links, and text. Our features allow you to segment by age, location, interest, and more. See why thousands of artists, entrepreneurs, small businesses, and brands use Community to text with their audience. Reserve your number today. -
9
Delighted
Delighted
Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations: - Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards - Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.Starting Price: Free -
10
Lime Connect
Lime Connect (formerly Userlike)
Lime Connect (formerly Userlike) is Germany’s leading platform for AI-powered customer messaging and support automation. All messages from your website, WhatsApp, or any preferred messaging channel are centralized in the Message Center, where professional features such as live translations, file sharing, and video calls enhance customer interactions. Connect AI allows you to deploy autonomous AI Agents that handle up to 70% of customer requests independently, while the AI Copilot assists your service team by summarizing conversations, suggesting answers, and providing relevant knowledge in real time. Automate processes with Workflows, update integrated systems, and deliver seamless support across all channels. Lime Connect is developed and hosted in Germany, making it a GDPR-compliant softwareStarting Price: $90.00 per month -
11
ReviewInc
ReviewInc
ReviewInc provides Online Reputation Management and Customer Experience Software. ReviewInc's Reputation Management Software helps your business get more reviews, manage your existing ones, and automate review campaigns. Our customer experience tools are a flexible and automated communication system that tracks every step in the customer-facing processes. With a few easy steps, businesses can create a flexible customer experience to make their business shine.Starting Price: 39 -
12
Verloop.io
Magiclane App Service Pvt. Ltd
Verloop.io's the world's leading customer support automation platform that helps businesses deliver delightful support experiences to their customers, across channels. -
13
NodeBB
NodeBB
NodeBB is modern forum software. It is highly customizable, and combines all the advantages of today's mobile and social web with the deep community engagement of classic Internet bulletin boards. Built on the high-performance Node.js platform, NodeBB can scale to power the largest and most active brand communities.Starting Price: $250.00/month -
14
Chaordix Community Platform
Chaordix
The Chaordix Community Platform hosts communities for the world's top brands, connecting them with their customers, members, users or employees. Our Community Platform is a white label SaaS solution that connects your brand with the people who mean the most to you, so you can create, discuss & learn. - Engage community members with a stream of activities & content. - Customizable, ever-expanding profiles facilitate discovery & reporting - Run challenges to gather ideas, review submissions, and put them to a vote. - Build groups manually or automatically using detailed criteria. - Connect with customers, engendering brand loyalty and boosting advocacy. - Access an on-demand high-quality group of engaged fans and customers for research. -
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Bettermode
Bettermode
Customizable online community platform to connect, engage, and retain users. Bettermode is a cloud-based online community software empowering the new generation of branded communities. Enable your users to discuss and connect under your brand. Users can write articles, ask questions, submit answers, create polls, upvote, comment, and share multiple types of content. Leverage our highly modular community platform, native integrations, widgets, and API to create thriving customer communities. Enjoy the flexibility of premade templates to visually build your unique community. Fully adaptable to your brand guidelines and navigation structure of the primary site or product. Embeddable widgets to add community experience in the customer journey. Extensive API and app store with 20+ Integrations with leading third-party apps (including Zapier).Starting Price: $49/month -
16
Discourse
Discourse
Discourse is a secure and customizable platform for building online communities. Designed for organizations that care about control and flexibility, it supports a wide range of use cases including customer support, product feedback, internal collaboration, and member engagement. Built on open source technology, Discourse gives teams full visibility and ownership of their data. The platform supports real time conversation, long form discussion, advanced moderation, and automation. Features like trust levels, user roles, and granular permissions make it easy to scale with confidence. Discourse is used by leading companies, public institutions, and open communities. Whether hosted by your team or through our managed offering, it is built to integrate into your stack and evolve with your needs.Starting Price: $100 per month -
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Glynk
Glynk
Glynk is a customer community platform specifically designed for B2B SaaS businesses looking to unify KB articles, Community answers, and Support tickets to bring down the support cost of the organization. We’ve built an online community from ground-up and scaled it to 2 million members. The journey has taught us many things. We worked on some of the most complex UX problems, engagement issues, user sentiments and retention to make it a thriving community. The result - a world-class community platform that works! Unlike most other platforms, we are not a laundry list of standard features built to sell; rather a host of proven experiences that will truly engage your members and help you build a thriving community that you always aspired for. We will handhold you through the initial stages to make sure your launch and onboarding are successful and your members are comfortable. If Community is at the core of your strategy, we are confident Glynk will work you.Starting Price: $499 -
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Orgo
Orgo
Orgo is an all-in-one digital governance platform built for modern organizations. It combines powerful tools for governance, community engagement, and fundraising—securely and efficiently. Manage members with CRM, custom forms, and automated statuses. Run communities with groups, events, and discussions. Collect fees and donations with optimized payment pages, A/B testing, and ticketing. Enable secure e-Voting, eDocuments, and digital signatures. Empower local chapters with decentralized control. Protect data with MFA, RBAC, and full GDPR compliance. Orgo is your engine for growth, retention, and streamlined operations—simple, secure, and scalable.Starting Price: $0.10/month/user -
19
Higher Logic Vanilla
Vanilla Forums
Vanilla Forums allows you to create an online community that your customers or audience will love. Thousands of companies use our open source and hosted products to increase loyalty, brand advocacy and reduce customer service costs. Vanilla's customers are made of a broad group of organizations from around the world. -
20
Vesta
Vesta
Vesta is the content generator that sounds like you across all of your publication channels. It tweets like you tweet and blogs like you blog. No more reading and rewriting the ChatGPT slop! Get AI-generated content that fits your brand and your style. How does it work? 1. Add content: First you will want to add other examples of your writing style. If you want Vesta to write newsletters for you, upload a few newsletters that you're proud of. You'll also want to add the primary content you want Vesta to generate content for. 2. Start generating: Choose the output type and start generating! You even have the option to provide custom instructions to give Vesta more direction, like to keep things more concise for example or to include certain urls. 3. Tweak and save: Generate content as many times and make any edits you need to before saving your new content to Vesta. Each time you save, Vesta learns your style even more until you never have to make edits again!Starting Price: $15/month -
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Zapnito
Zapnito
Zapnito is the community platform built for personalized knowledge sharing. Maximize customer lifetime value by connecting customers to trusted knowledge and people — at the right time. With Zapnito, you can build a custom branded community platform and host discussions, content, courses, events and more – under one domain. To ensure your community’s long-term success – engagement dashboards help drive ROI, and our team of UK-based experts provide essential strategic guidance. Since 2015, Zapnito has helped industry leading B2B brands to transform millions of customers into community participants – making us the perfect technology partner to power community-led growth. In addition to providing a leading online community platform, Zapnito also offers expert strategic support and the Zapnito Community brings together 500+ community leaders to learn, share and connect.Starting Price: £1,100 p/m -
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inSided
inSided
inSided is the leading Community Platform for scaling Customer Success and Support. Reduce your churn rate, deflect calls and tickets and build better products with our Community, Knowledge Base, and In-Product Support products.Starting Price: $900 per month -
23
Khoros
Khoros
Khoros lets you connect with your customers from the moment you make your first offer to the moment of sale, and beyond. Connect with your customers in their channel of choice, whether that’s messaging, chat, social media, email, SMS, on external communities or your own branded communities - we are there to keep you all-ways connected. We’ve built an AI-powered digital engagement platform you can trust — under your biggest success or worst crisis. With Khoros, you get enterprise workflows that can handle deployment complexity, high volume usage, brand protection and security needs of the world’s leading brands, all backed by an award-winning services team accountable to your success. We are more than a tech vendor. Khoros’ award-winning services, coaching and depth of industry expertise make us the right partner for your long-term success. -
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Khoros CX Insights
Khoros
The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences. Khoros CX Insights sits on top of all your customer communication platforms to provide a single view of all customer conversations and comments, normalizing and classifying the data for comprehensive CX analysis. Aggregate all sources of customer contact and feedback. Classify each customer interaction with a taxonomy unique to your business. Visualize data down to the individual interaction in one application. Democratize access to data and insights across the organization. The goal for a customer-centric company is the ability to access and analyse all of its customer interactions in one place. Today’s customers use every channel. Companies simply cannot afford to selectively listen. -
25
Platos
Pax Republic
Plaetos Big questions need to be discussed, not answered. Identify issues and explore solutions with Plaetos virtual roundtables for insightful discussions. At scale. Your tribe, your insights Plaetos is a safe, moderated virtual forum for your people to contribute their knowledge, feelings and ideas. Scale your leadership with employees, suppliers, key customers, shareholders, citizens, communities or students. sightful discussion by design We're making every discussion count and making sure you get the most out of it by enabling: Safe Speech.. Creating a safe, fair, anonymous (when needed) and moderated environment that helps you expose your insights without exposing your people. Many: Many. Enabling participants to develop asynchronized cross-discussions amongst themselves, not just with you. Smarts At Scale. The ability to moderate, identify issues, explore solutions and get a sense of sentiment, no matter how big the discussion gets. Fit IT To ZoomStarting Price: $195 per month -
26
SelfCommunity
Quentral
It’s time to have your own Social Network. Increase users engagement, reinforce brand awareness, improve customer feedback and retention with SelfCommunity SaaS platform. Create your Social Community within your own website and through a dedicated App. Your Social. Be the owner of your Social Network strategy, content and data with a Platform fully customizable to your needs. Your Users. Build an active and engaged community around your brand and values. Engage users around interests and passions. Your Data. Create value through a full set of social and marketing actionable data. Discover more about Your Data Provisioning. Create and grow your Community with all the power of a Social Network. Create Your Social Community within your website. Release a dedicated IOS and Android App. Publish, distribute and manage content. Promote community building and engagement. Increase Reach and Engagement. Promote product, services and other marketing activities. -
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Higher Logic Thrive
Higher Logic
Create powerful member experiences quickly and simply with Higher Logic Thrive. An integrated platform that’s designed for associations. Purpose built for associations to create an engaging member experience. Get started fast with out of the box templates. Simplify your technology with one integrated platform. Our platform is designed to increase engagement, loyalty and retention and is scalable and fully responsive to fit the specific needs of your organization. Our platform allows your community to engage and connect with members, customers and volunteers, find answers to burning questions, share best practices, insights, issues and relevant content at any time, on any device. Join the Higher Logic movement of over 350,000 successful communities with over 25,000,000 community members around the world. -
28
Answerbase
Lumin Creative
Launch your own Q&A platform in minutes with Answerbase. Answerbase is a powerful Q&A knowledge sharing platform online communities, customer support, and ecommerce. With Answerbase, businesses can allow their users to ask questions, receive answers, and discover relevant content to get the information they need about certain products and services. The system supports a wide range of tools includeing, Q&A widgets and widget builders, content moderation and management tools, categorization and tagging, insights and analytics, and more.Starting Price: $19.00/month -
29
Viafoura
Viafoura
Viafoura is a digital experience company that helps brands activate their audiences through a suite of engagement and personalization solutions, maximizing conversions of unknown to known users. We work with brands to build direct relationships with their audiences, creating the foundation for a scalable first-party data strategy while reducing dependency on social media. Our suite of engagement and personalization solutions — including real-time conversations, custom polls, community chat, ratings & reviews, an on-site community feed, personalized notifications and alerts — engage, convert and retain visitors directly on brands' owned and operated properties. Viafoura’s industry-leading, AI-powered content moderation solutions are customized to support each customer’s unique community guidelines. As a result, customers can scale and streamline their audience engagement and community-building initiatives while maintaining a civil and brand-safe environment. -
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Insightrix Communities
Insightrix Research
Create inspiring online communities with Insightrix Communities, a leading online community software for brands and organizations looking to co-create with their customers or stakeholders. Insightrix Communities offers market researchers, communicators, and engagement professionals a complete solution to their research and community consultation needs. The platform features robust online community management tools, quantitative research and qualitative research tools, and a best-in-class user experience that is second to none. -
31
Social+
Social+
Boost in-app engagement, retention and revenues. Easily add pre-built social and community features to your app. Collect first-party data and unlock AI-powered insights to drive app growth. Add social features to your app in days. With our ready-to-use SDKs, APIs, and UIKits, you can embed the most popular social features in your app or website in no time. Harness the power of your first-party data with AI to enhance your business strategy and unlock new growth opportunities. Maximize your app’s revenue potential while enhancing user experience with our native monetization capabilities. -
32
Viber
Viber Media
Communities on Viber bring people together — Take part in a conversation on any topic you’re passionate about. Our mission is to protect your privacy so that you never have to think twice about what you can or can't share when you're using Viber. Family meeting, group hangout, or yoga class—everything can happen on group chat, video, or voice calls. Take back what you didn't mean to send— from all members of the chat. Be part of public groups with people who share your same passions—from brands to influencers. Communities are the new social and the best way to bring people together. Think group chat, only with unlimited members, more admin control and new conversation features. Call any landline or mobile number in the world, even if they don't have Viber. Buy a Viber Out subscription and start calling! -
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Co.tribute
Co.tribute
Onboard instantly, increase conversions and expand wallet share. Deliver the digital experiences your customers have come to expect. Our white-labeled solution includes digital account opening, loan origination, cross selling and business intelligence. Works with your core banking system. Rapidly roll out charitable financial experiences that increase member engagement and unlock referrals. Transform your digital user experience, not your back-office processes and systems. Loan origination and account opening for community banks with the business intelligence, smart marketing automation and slick user experience needed to compete with fintechs. Pre-fill applications for additional products with customer's existing information. -
34
Insights.US
Insights.US
9 out of 10 don't know what you do for them. Insights enables organizations to connect their community, at scale. Define key priorities, celebrate your achievements, and get the credit you deserve. Get community advice and leverage algorithms to turn answers into actionable insights. Close feedback loops with personal updates on impact and push notifications on progress. Replace endless lists of milestones with a clean website reflecting your top priorities and key outcomes. Everyone can follow their own issues, so that you can easily find out what your community is interested in. Enable goal leaders to get recognition and invite program leaders to show their progress. Make performance management rewarding by publishing updates on social networks and leading websites.Get monthly delivery updates from your program leaders, on key actions and major achievements. Make your participants feel at home. Set a subdomain and add widgets to your main site. -
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Kilterly
Kilterly
Build and sustain strong customer relationships. Increase customer retention. Lower customer acquisition costs. How does Kilterly help you build long-lasting customer relationships? Our data-driven analysis engine tells you who is engaged, who is indifferent and who is ready to churn.Our proprietary survey tool was developed specifically for customer success. It even includes a unique way to measure customer sentiment based on responses. How likely is your customer to recommend your business or product? We give you the tools needed to measure NPS routinely and unobtrusively. Kilterly’s automated communication lets you create campaigns and task work-offs that take onboarding and nurturing of the customer relationship to a new level. Our platform lets you pick and choose which customer segments to reach out to when most needed. Multiple segmentation criteria are available. Structure your team’s workflow.Starting Price: $399.00/month -
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CustomerGauge
CustomerGauge
CustomerGauge helps B2B companies leverage customer feedback & behaviors to align business initiatives, improve account retention, and increase revenue growth through up-sells, cross-sells, and referrals. The CustomerGauge Account Experience™️ platform enables B2B companies to monitor account engagement, collect feedback from key stakeholders, segment real-time results into custom dashboards, and map feedback to changes in NPS score & revenue. Through custom and native integrations, users can monitor engagement across a variety of activities including how often key stakeholders answer customer surveys, submit support tickets, open marketing emails, attend business reviews, and so much more. Other capabilities of the CustomerGauge Account Experience™️ platform include the ability to set KPI targets for closing the loop on feedback, identify accounts at risk of churning, and forecast the revenue impact of changes in NPS score. Get a demo today. -
37
Hey,Listen!
Ursa Minor
What does the app do? Hey,Listen! allows companies to get ideas and feedback from their clients in a super easy way. The clients can leave ideas, comment on them, and like them, so the company knows which ideas are the most popular among its users. Why do you need it? You most certainly need it if you are a company that needs to quickly gather feedback from their customers/users, or find out which features/ideas are liked the most among the clients so they can be implemented first. Who is it for? Small businesses, software developers, marketers/product managers. What makes it stand out from the crowd? It's a super easy to set up tool (sign up, create a board, and send the link to your clients). We only focus on getting feedback from the clients. What's next? If the project picks up, we will be listening to our clients in what they want next :) But for now we have the roadmap view, idea search, and ideas grouping planned. -
38
Crowdstack
Crowdstack, Inc.
Crowdstack Pro is a hosted (SaaS) community and membership platform designed to help engage, retain and grow audiences. Site owners have complete control of their data. Crowdstack includes content feeds, direct messaging, moderation tools, member management/directory, automated rules, gamification, and permissions by role. There is also a turnkey Premium Member ship service where site owners can earn revenue. Everything needed to run an online community. Easily collaborate and communicate with fans, volunteers, constituents, customers, employees, and influencers. Bring everyone together in a public or private (or mixed) space with forums, blogs, photos, videos,Starting Price: $49 -
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UJET
UJET
UJET is a cloud-native, mobile-focused customer support platform helping organizations make support an integral part of their business by engaging with customers across all endpoints and channels. We are transforming customer interactions through integrated channels and integrated communications, modernizing the customer experience. Our tools offer a multichannel solution for voice, web, text and mobile app support. Customer support must be seamless for the consumer, must empower agents with the best tools to solve problems and must enable brands to present the best support experience possible. Companies like Google Nest, Instacart, Postmates, and GBM trust UJET to power their customer support programs, enabling reliability, security and scaling across the globe. -
40
Spotler CRM
Spotler
Spotler CRM (formerly Really Simple Systems) is the powerful CRM system that's designed for growing teams working B2B. Spotler CRM provides everything your sales team needs to manage customers, prospects and sales, without letting the technology dictate your strategy. The CRM system also comes with integrated email marketing and customer service desk modules and is accessible anywhere on desktops, tablets and smartphones. The CRM is designed so it is easy to set up and easy to use. This means you can train your team in minutes, so you can concentrate on growing your business.Starting Price: $17.00/month -
41
Genesys Cloud CX
Genesys
Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.Starting Price: $75 per user per month -
42
Behavioral Signals
Behavioral Signals
We are at the forefront of human communication in a groundbreaking era. Driven by cutting-edge AI technology, we go beyond words, diving deep into the intricacies of human expression. Understanding emotions, assessing behaviors, and predicting intent, we unlock the essence of every interaction. Our transformative impact spans various industries, from strengthening security and defense operations to redefining contact centers and empowering financial institutions with invaluable insights. With our innovative approach, we reshape the way connections are made and understood, ushering in a new era of communication. Our core technology is provided via our Behavioral Signals API, which is responsible to predict low-level and behavioral voice characteristics from audio signals. Applications: - Customer Service - Security, Intelligence, and Law Enforcement - Cognitive Health & Mental Health - Digital Companions/Chatbots - Healthcare - Entertainment -
43
InputKit
InputKit
A few minutes after a customer experience (service, meeting, installation completed, etc.), quickly gage the customer's satisfaction level. The satisfaction ratings most used by companies around the world. Evaluating your employees has never been easier. Simplify your work and make decisions based on real facts. All your Google reviews are centralized in one place to make your work easier. You will be able to easily see and respond to your customers, directly on InputKit. Customer's feedback is accessible, with a summary of the situation and the client's contact information.Starting Price: $30 per month -
44
Pypestream
Pypestream
Make your call center obsolete. Turn your enterprise into a conversational powerhouse with all-in-one cloud messaging. Always-on customer care. Provide your customers with a 24/7 immersive gateway to your business. Secure Transactional Messaging: Deliver rich, dynamic experiences with strict data privacy and get users to resolution. Full-Stack Platform: Leverage automation, conversational analytics, agent escalations, and self-service. AI Deployment Mastery: “Conversationalize” your brand and raise customer satisfaction with elite UX. No more AI pilots to nowhere, no more science projects. Pypestream customers achieve incredible ROI. It’s innovation with a proven business impact. Short-staffed due to coronavirus? It's time to put Pypestream's COVID-19 customer care starter packs to work. -
45
Live Assist for Microsoft Dynamics 365
Communication Business Avenue
With our secure co-browsing solution you can interact with your customers while having an audio & video conversation directly from your website or app. Increasing customer satisfaction has never been easier. With co-browsing you can show your users how to navigate your site or app, make a purchase, help them fill in a form, give suggestions and much more with audio & video capability. Users won’t need to install any plugins or software. Together with our partner LivePerson, we now have a new type of engagement called Messaging which takes Live Chat to the next level, adding flexibility. We have integrated popular 3rd party channels like Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, Apple Business Chat and more, agents can receive these Messaging engagements right inside Dynamics 365!Starting Price: $49 per month -
46
Vuukle
Vuukle
Vuukle is a fully featured audience engagement platform that helps bring engagement back on your website by giving your users a friendly and interactive environment that encourages organic interactions by offering existing and new users new and easy widgets to engage with your content. Our widgets are fully customizable and offers interesting features making user engagement super easy & fun. You can install our widgets in less than 60 seconds and get started. It is 1JS for all our products. No matter where you are our team is available 24*7 to provide support and address all your concerns. Our team works hard and takes pride in providing and maintaining a platform that 2000+ publishers globally trust. We bring you the most sophisticated and feature rich comments platform backed by AI that is designed to perform beyond your expectations by eliminating spam automatically. -
47
binds.co
binds.co
Responsive questionnaires designed to provide a personalized experience, whether on mobile or desktop. Customers give very powerful feedback through unstructured survey text. The Text Analysis Tool uses Artificial Intelligence techniques to automatically analyze these text feedbacks, so you can understand the most critical points of the journey. Engage customers, employees and managers, and increase customer response time with automatic customer journey alerts by email or SMS. With Close the Loop Chat You can meet the real-time demands of customer satisfaction survey responses. The news is that this feature allows the company to interact with the consumer through a chat, available on the platform, and the customer receives feedback in their email as in a conversation.Starting Price: $50.99 per month -
48
icibot
icibot
ICIboT is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product. ICIboT raises hotel revenue while providing guest satisfaction. During the pre-stay, stay, post-stay periods, ICI promotes your hotel directly on the phones of the guests, conducts the selling of your services and serves you as a new sales platform for guests to select your hotel. With the multi-platform support offered by ICI, you increase both your repeat guest numbers and your revenues. By integrating with your PMS, CRM , ERP and Analytics systems, we deliver complete guest satisfaction. In order to fulfill our new generation guest expertise scheme, please contact us.Starting Price: 5usd/per room/month -
49
moveXM
TTR Group
moveXM is the all-in-one software platform for Experience Management (XM) - 'made & hosted in Germany'! moveXM enables: > Increase the Net Promoter Score® > Maximize customer satisfaction > Lower churn rates > Reduce costs MoveXM meets the highest data protection requirements: > Data storage exclusively in Germany > Guaranteed GDPR compliance > ISO-certified data security and quality management -
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Encompass CX
Encompass CX
At Encompass-CX, we’re offering a scalable B2B customer experience management application that collects, measures and analyzes all the touchpoints in a clients lifecycle to determine customer health. By measuring these touchpoints we provide clarity into your accounts, products, and services making it easier for you to go beyond satisfaction and power a differentiated client experience. Gain clarity into customer data with our cloud-based dashboard and allow visibility to those who need it. Increase revenue, identify cross-sell opportunities, reduce churn and turn at-risk clients into your best customers. Ensure the perception of your product and service exceeds your customers’ expectations. Encompass-CX gathers post-sale data points, service metrics, support tickets, onboarding assessments, and email exchanges in order to provide clarity into a company’s account. Measuring the client experience is an extremely powerful tool for growth in any organization.
