Audience

Companies that need a platform to deliver insights that improve customer experience

About Khoros CX Insights

The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences. Khoros CX Insights sits on top of all your customer communication platforms to provide a single view of all customer conversations and comments, normalizing and classifying the data for comprehensive CX analysis. Aggregate all sources of customer contact and feedback. Classify each customer interaction with a taxonomy unique to your business. Visualize data down to the individual interaction in one application. Democratize access to data and insights across the organization. The goal for a customer-centric company is the ability to access and analyse all of its customer interactions in one place. Today’s customers use every channel. Companies simply cannot afford to selectively listen.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Khoros
Founded: 2019
United States
khoros.com/platform/insights

Videos and Screen Captures

Khoros CX Insights Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Live Online
In Person
Support
Online

Khoros CX Insights Frequently Asked Questions

Q: What kinds of users and organization types does Khoros CX Insights work with?
Q: What languages does Khoros CX Insights support in their product?
Q: What kind of support options does Khoros CX Insights offer?
Q: What type of training does Khoros CX Insights provide?
Q: Does Khoros CX Insights offer a free trial?

Khoros CX Insights Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

Member Portal
Membership Management
Corporate Memberships
Referral Tracking
Discount Management
Gift Card System
Rewards Management
Loyalty Card System
No-Card Loyalty System
Customer Activity Tracking
CRM

Customer Satisfaction

Survey Management
Complaint Monitoring
Feedback Collection
Analytics
360 Degree Feedback
Call Reporting

Khoros CX Insights Additional Categories