Audience
Companies that need a platform to deliver insights that improve customer experience
About Khoros CX Insights
The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences. Khoros CX Insights sits on top of all your customer communication platforms to provide a single view of all customer conversations and comments, normalizing and classifying the data for comprehensive CX analysis. Aggregate all sources of customer contact and feedback. Classify each customer interaction with a taxonomy unique to your business. Visualize data down to the individual interaction in one application. Democratize access to data and insights across the organization. The goal for a customer-centric company is the ability to access and analyse all of its customer interactions in one place. Today’s customers use every channel. Companies simply cannot afford to selectively listen.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Khoros
Founded: 2019
United States
khoros.com/platform/insights
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Product Details
Platforms Supported
Cloud
Training
Live Online
In Person
Support
Online
Khoros CX Insights Frequently Asked Questions
Khoros CX Insights Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
