Alternatives to Kapiche
Compare Kapiche alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Kapiche in 2026. Compare features, ratings, user reviews, pricing, and more from Kapiche competitors and alternatives in order to make an informed decision for your business.
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Get insightful text analysis with machine learning that extracts, analyzes, and stores text. Train high-quality machine learning custom models without a single line of code with AutoML. Apply natural language understanding (NLU) to apps with Natural Language API. Use entity analysis to find and label fields within a document, including emails, chat, and social media, and then sentiment analysis to understand customer opinions to find actionable product and UX insights. Natural Language with speech-to-text API extracts insights from audio. Vision API adds optical character recognition (OCR) for scanned docs. Translation API understands sentiments in multiple languages. Use custom entity extraction to identify domain-specific entities within documents, many of which don’t appear in standard language models, without having to spend time or money on manual analysis. Train your own high-quality machine learning custom models to classify, extract, and detect sentiment.
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Delighted
Delighted
Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations: - Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards - Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.Starting Price: Free -
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Parascript
Parascript
Ensure faster, more accurate mortgage and loan document processing automation with Parascript software; automate insurance document-based tasks for the intake and review of healthcare insurance data. Optimize health plan process efficiencies, increase data accuracy and reduce costs through document processing automation. Parascript software, driven by data science and powered by machine learning, configures and optimizes itself to automate simple and complex document-oriented tasks such as document classification, document separation, and data entry for payments, lending, and AP/AR processes. Every year, over 100 billion documents involved in banking, government, and insurance are processed by Parascript software. -
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T-Plan Robot
T-Plan
T-Plan Robot automates scripted user actions for Test Automation or Robotic Process Automation (RPA) on Mac, Windows Linux & Mobile. T-Plan develops and sells two main toolsets. 1) Test Automation and 2) Robotic Process Automation (RPA). T-Plan Robot is a highly flexible, easy to use, image-based black box GUI automation tool that creates robust automated scripts and exercises applications in the same way as would an end-user. T-Plan Robot is platform-independent (Java) and runs on, and automates all major systems such as Windows, Mac, Linux and Unix plus mobile platforms. We believe we have a solution for any environment. GUI automation interacts with your business sponsor and development teams throughout the whole project lifecycle. Working intuitively at the screen level business analysts can help testers drive testable paths through the application, whilst at the same time combining with the development team to define repeatable actions to test code in continuous development.Starting Price: $400/month/user -
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Nintex Process Platform
Nintex
Enterprise organizations around the world leverage the Nintex Process Platform every day to quickly and easily manage, automate and optimize their business processes. The Nintex Process Platform includes capabilities for process mapping, workflow automation, document generation, forms, mobile apps, process intelligence and more, all with an easy to use drag and drop designer. Accelerate your organization’s digital transformation journey with the next generation of Nintex Workflow Cloud. Put The Power of Process™ into the hands of your ops, IT, process professionals, business analysts, and power users. Start digitizing forms, workflows, and more today. The Nintex Process Platform is the most complete platform for process management and automation. Nintex makes it fast and easy to manage, automate, and optimize your business processes. -
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Dovetail
Dovetail Research
Dovetail is an AI-native customer intelligence platform that transforms customer conversations, documents, and surveys into actionable insights to drive better product decisions. It automatically analyzes call transcripts, survey responses, support tickets, and feedback to deliver fast, accurate reports that empower teams across product, marketing, sales, and customer experience. With integrations into Slack, Microsoft Teams, and popular tools like Notion and Zapier, Dovetail brings the voice of the customer directly to where teams work. The platform supports recruiting verified consumers and professionals for research, making customer feedback collection efficient and scalable. Trusted by Fortune 500 companies like Amazon, Deloitte, and Atlassian, Dovetail helps build a culture of customer-centricity through continuous insight sharing. Its AI-powered features reduce manual workload and accelerate understanding of user needs.Starting Price: $29/user/month -
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UiPath
UiPath
Become a fully automated enterprise™ with the UiPath Platform. A fully automated enterprise is a digitally transformed enterprise. Create business resilience, speed, and agility, and unburden people from mundane work with the automation platform that has it all. Use the data from your business applications (like ERP and CRM) to give you a detailed understanding of complex business processes. You’ll know what to automate and how to do it best—and be able to prove impact, too. UiPath is an innovative Robotic Process Automation (RPA) and process mining enterprise platform that empowers organizations to efficiently automate business processes, helping companies become digital businesses faster and gain a valuable advantage on their path to AI. Scalable, extensible, and sustainable, UiPath lets users design their own workflows visually--no scripting or coding required. The platform also features full auditing capabilities, advanced analytical reporting, and customizable dashboards.Starting Price: $3990.00/year/user -
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TrueContext
TrueContext
TrueContext powers productivity from operations to insights with an intelligent field service workflow platform. The world’s largest, most complex, and most asset-intensive operations run on TrueContext to deliver the future of field service today — from accurate job guidance and purposeful data collection to deep analytics that drive action and impact. Over 100,000 users across medical device, oil and gas, and industrial equipment rely on our no-code platform and turnkey solutions to perform flawlessly, see clearly, and act decisively in the field.Starting Price: $25 per user per month -
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Keatext
Keatext
Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them effectively. Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report. Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction. Review issues with the most impact that are brought to your attention by AI-based recommendations. Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report. Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard. Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.Starting Price: $550/month -
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ClientZen
ClientZen
All your customer feedback is automatically consolidated and transformed into actionable insights with AI. Consolidate scattered feedback across all channels and teams (sales, support, customer success). Never miss a valuable insight again. Save hours by replacing the slow feedback analysis process with fully automated tagging that you can control. Easily measure if your latest release causes happiness or complaints. Understand the timeline evolution of a problem with each iteration. Spot emerging trends and potential customer pain points on the rise. Validate the topics that matter the most for any of your customer segments. All your feature requests are counted, tagged automatically and made even more powerful with advanced sentiment analysis. Understand how your product updates solved a problem or improved a pain point through feedback from your customers. ClientZen helps you answer questions faster, so you can focus on the vision.Starting Price: €100 per month -
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Clarabridge
Clarabridge
The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying. -
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Worthix
Worthix
Surveys alone can’t cover all you need to know about your customer’s decisions. Our conversational AI augments your VOC program and eliminates survey blind spots. LUCI, our AI engine, orchestrates dynamic one-on-one conversations led by your customers that deliver qualitative insights at a quantitative scale. Invite customers to converse with LUCI during moments like post-sale, customer service interaction, renewal, or churn to find pains and opportunities at their source. Worthix connects your customer experiences with share-of-wallet, loyalty, and churn so you can drive revenue, avoid misguided costs and reduce the risk of strategic misses. Enterprise-level companies often use artificial intelligence on the back end for open-ended text analysis. But even the most powerful analytics are limited to the range of available answers to the questions you ask. -
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SurveySensum
SurveySensum
AI Text Analytics Software – Revolutionize Your VOC Analysis Turn 10,000 pieces of customer feedback into actionable insights — in just 5 minutes with 99% accuracy. SurveySensum’s AI-powered Text Analytics Software helps businesses automatically identify customer issues, sentiment, and emerging themes from open-ended feedback across channels like chat, emails, product reviews, social media, and call transcripts. Unlike traditional manual tagging tools, SurveySensum’s AI eliminates repetitive work and delivers high-accuracy, real-time insights — so you can make faster decisions and act on what matters most. The platform also allows you to refine and train the AI model with custom tags for better precision and control. Whether you're running NPS, CSAT, or Voice of Customer (VoC) programs, this tool helps CX, product, and marketing teams uncover key drivers of satisfaction and dissatisfaction — instantly.Starting Price: $99 per month -
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OdinText Text Analytics
OdinAnswers
At the intersection of Customer Experience and Business Intelligence, Customer Intelligence reveals the critical connection between your customer's thoughts and feelings and the metrics driving business. Explore gives you the power to develop the Answers your company needs to make impactful decisions. You have collected the thoughts and feelings of your customers in various feedback, survey and customer support systems. Start putting this data into OdinExplore to understand at scale. Find which topics are most impactful to your customers by exploring the topics in their feedback. Explore auto-terms, create important topics, apply dictionaries, and analyze emotions and sentiment. Create segments based on specific demographics, ratings, or time periods to discover and highlight the distinctions between different groups of people. Run multiple experiments to gain new perspectives on different customer segments, products, and more.Starting Price: $999 per month -
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LoopVOC
LoopVOC
The voice of your customer comes from more than just surveys. Customer feedback insights. Aggregated across channels, analyzed with AI in real-time, and delivered to SaaS leaders to drive better growth strategies using LoopVOC. All of your customer feedback together and analyzed in one place. AI-powered text analytics serve up customer insights so that you can spend less time searching for the problem and more time creating the solutions. And because our topic-modeling is out-of-the-box, and specific to B2B SaaS, your team can get started right away. It’s real time voice of the customer. No more guessing about what customers want. With visibility into the greatest risks and opportunities across the customer journey, your team can proactively identify issues impacting growth and build a collaborative customer program that drives impact for your customers and your bottom line.Starting Price: $149 per month -
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ChimpKey
ChimpKey
A business-grade automated engine that converts your PDFs to XML and/or EDI file format your system needs to achieve easy and error-free XML/EDI for your company. We process thousands of files per day. Our Data conversion and automation service saves organizations around the world countless hours in repetitive, manual data entry so that they can put more time and focus on their bottom line. We can process an unlimited amount of documents with ZERO errors. Not only will your data entry be perfect, it will also be Safe and Secure. Companies around the world rely on us to deliver documents with 100% accuracy in an expedited time frame. Since 2008, ChimpKey has been famous for its experienced and knowledgeable approach towards data conversion intricacies. ChimpKey has been designed from the beginning to be customized for every company that uses us. This creates an intuitive, seamless user-friendly experience. ChimpKey offers a user-friendly interface and processes which are effortless.Starting Price: $185/month -
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Clootrack
Clootrack
Clootrack is an AI Superagent for Fastest Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It helps enterprises uncover the exact reasons behind customer sentiment, which is used to enhance overall customer experience, reduce customer churn, accelerate product development, and enter new markets. The insights are based on a comprehensive set of data, both first-party and online. Clootrack insights, including qualitative data, are 98% accurate. Our patented unsupervised analysis ensures qualitative insights are unbiased and actionable. The platform includes 1000+ connectors to enterprise data sources and can crawl data from online sources. -
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Caplena
Caplena
• Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn. -
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FS.net
Symbrium
A robust reporting and analytics software suite that displays custom reports of your factory’s SPC quality and OEE/production data to get “the big picture” of your enterprise at any time, from anywhere. Connect your whole enterprise and run custom reports from one machine, one plant or the whole company! View any aspect of your plant, past or present, using a variety of filters. Manage workstations, control processes, configure machines, calibrate sensors and more from your computer or phone anywhere in the world. Set routing and quality events at each step of your process to be sure a part or unit is ready before it moves to the next stage. Send custom alerts from any plant or machine right to your cell phone or inbox for viewing wherever you are. Get a live view of quality and performance insights to make sure you’re on track for success. Error and mistake proofing, view the entire history and progress of a single part in your operation. -
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RogTCS
Rogator AG
The text analysis software RogTCS enables a fast and automated evaluation of open questions and this in a clear presentation. TCS stands for “Text, Cluster, Sentiment“. This describes how the text analysis software works: RogTCS analyses the answers to open text questions in your surveys in a few moments, without any manual pre-processing or coding. The text is analyzed with regard to the topics and the sentiment, i.e. Is a statement positive or negative? The results are presented clearly in a semantic map or as a table. In this way, you can take full advantage of qualitative aspects in quantitative market feedback, in a completely automated manner and irrespective of the size of the data volume. RogTCS relieves you of the time-consuming and costly task of manually evaluating large amounts of data from open text entries. This not only saves time, but also money. With RogTCS, you can rely on the highest and most consistent quality in the analysis and utilization of your data. -
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Synthetic Users
Synthetic Users
Synthetic Users is an AI-enabled user research platform that uses advanced natural language processing and large language models to generate synthetic personas that mimic real human behavior with high “synthetic organic parity,” letting teams set research goals and run virtual qualitative and quantitative studies such as in-depth interviews, concept testing, problem exploration, custom scripts, or surveys in minutes rather than weeks. It creates personality profiles for each synthetic participant and uses a multi-agent architecture to simulate dynamic, context-aware conversations and decisions that uncover product insights, helping validate ideas, optimize user journeys, prioritize roadmaps, and explore behavior across diverse audiences; users can enrich simulations with their own proprietary data to increase relevance and control representation.Starting Price: $2 per month -
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AlphaMetricx
InfoVision
AlphaMetricx is an AI-powered insights platform designed to help organizations uncover meaningful intelligence from large volumes of data. It enables users to track, contextualize, and analyze information to identify trends, correlations, and anomalies across media and digital channels. The platform significantly reduces the time required for both qualitative and quantitative analysis, allowing teams to act on insights faster. AlphaMetricx offers sentiment analysis to understand public perception and emotional tone surrounding a brand. It also provides competitor tracking to monitor rival activities and market impact. Custom dashboards allow teams to visualize data in ways that support executive decision-making. With features focused on reputation management, AlphaMetricx helps organizations proactively manage risk and brand credibility. -
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Conversionomics
Conversionomics
Set up all the automated connections you want, no per connection charges. Set up all the automated connections you want, no per-connection charges. Set up and scale your cloud data warehouse and processing operations – no tech expertise required. Improvise and ask the hard questions of your data – you’ve prepared it all with Conversionomics. It’s your data and you can do what you want with it – really. Conversionomics writes complex SQL for you to combine source data, lookups, and table relationships. Use preset Joins and common SQL or write your own SQL to customize your query and automate any action you could possibly want. Conversionomics is an efficient data aggregation tool that offers a simple user interface that makes it easy to quickly build data API sources. From those sources, you’ll be able to create impressive and interactive dashboards and reports using our templates or your favorite data visualization tools.Starting Price: $250 per month -
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FocusGroupIt
FocusGroupIt
Focus groups made easy, the easy, fast and free way to run focus groups. Get your free focus group started today in 15 minutes. Get your focus group started in 15 minutes (or less) by creating it and posting a few questions for participants to answer. Share your secure group link to your social networks, customer lists and website, or add it to the end of any online survey. Participants can respond to you and each other. Run your groups as long as you want - a few hours, days, weeks or even months! FocusGroupIt is an easy, fast and low cost (free) way to gather qualitative feedback online. In order to make the best decisions possible, organizations should be using both quantitative (surveys) and qualitative (focus group) methods. There are many great choices available for capturing quantitative data using do-it-yourself survey platforms like SurveyMonkey, but almost no choices available for gathering qualitative feedback. Hence, FocusGroupIt was born.Starting Price: $49 per group -
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Sphinx iQ3
Le Sphinx
Sphinx iQ 3 is the intuitive and efficient multi-channel survey solution to support you at every stage of your projects: from the design of your questionnaires to the analysis of results and their communication. Combining quantitative and qualitative approaches to data visualization, Sphinx iQ 3 makes your data speak to obtain a vision of results that is as synthetic as it is rich and precise. Sphinx iQ 3, is the innovative solution to get the most out of your studies and guide your decisions. Individualize your invitation messages. Develop your tailor-made forms (design, number of questions per page, types of questions, thank you message, etc.). Ask the right question to the right contact by scripting your form with conditional questions and referrals. Distribute dynamic and interactive questionnaires with a display adapted to different media, computers, tablets, smartphones, etc. for a better user experience (responsive design). -
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MPS IntelliVector
Multipass Solutions
Extract business data from any printed or handwritten document, form, cheque, invoice, email or any other source. Automatically transform unstructured printed or handwritten customer data, into structured, digital, business-ready data. Export the processed business-ready data directly into enterprise systems, databases, LOBs, or business workflows. No matter how much digitization or automation is going on, paper is still used in businesses all over the world. Large companies and organizations still struggle with unorganized paper and digital documents clogging their workflows. Time and money are constantly spent on integrating automated solutions which, in the end, still require internal employees to participate in the processing, lowering overall work efficiency and multiplying processing costs. In the end, companies need to compromise and give up on cost-effectiveness, speed, accuracy or data confidentiality. -
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Centriam
Centriam
Centriam quickly and cost-effectively takes you from raw data to insights and action — enabling you to reduce churn and leverage upsell opportunities. Let data and customer behavior decide when and how to collect feedback. Centriam enables you to run highly targeted and personalized feedback collection campaigns triggered by specific customer actions. Link feedback to customer profile data to fully understand customer pain points. Close the loop where it matters the most. Design targeted follow-up communications based on feedback type and customer insights. Quickly address customer issues, just like your customers expect. Connect Centriam to data across disparate systems and create feedback triggers based on customer actions and insights. Create targeted follow-up rules based on customer feedback, text analytics, and customer profile. Prioritize which customers to follow up with first. -
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QCAmap
QCAmap
QCAmap is an open access web application for systematic text analysis in scientific projects based on the techniques of qualitative content analysis. QCAmap can be used within research projects in e.g. psychology, sociology, education, economics, linguistic sciences, to analyze small and large amounts of any text material and images coming from interviews, group discussions, observation protocols, documents, open-ended questionnaire items and others. Qualitative Content Analysis is a strictly rule-guided procedure containing qualitative steps (assignment of categories to text passages and images) and quantitative steps (analysis of category frequencies). We have developed a web-based interactive software package, which leads you step by step through the different techniques of Qualitative Content Analysis. The software is free available. All your old projects are migrated to the new version and can be used as normal. -
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PDF-Mapper
ExxTainer
Automates PDF order & invoice data entry to ERP systems. Perfect for organizations that pursue document processing excellence. Instead of manually typing in orders or invoices, with PDF-Mapper data entry happens all-automatic and lightning-fast – quite magically. PDF-Mapper is a tool designed to be 100 % accurate – reliably capturing and processing all the required data for every PDF document. With its automatic validation, PDF-Mapper alerts you if there are errors in inbound orders & invoices – before feeding the data to your system. Businesses that use PDF-Mapper pursuit excellence in their order & invoice process and push their productivity to the limit. PDF-Mapper makes integration to every recurring customer and supplier simple by optimizing your PDF data entry process.Your data is kept in your hands as an on-premise solution, PDF-Mapper is installed locally and securely at your site.Starting Price: €699 per year -
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Industrytics
Industrytics
Make important decisions using your key metrics and data from sales, marketing, accounting, human resources, project management, manufacturing, purchasing and more, and use stakeholder feedback to understand the "what" and "why" of all your business data with AI Understand supported insights and drive improvements for your business. Automated collection, storage, visualization and consolidation of the most important key figures, data and feedback through artificial intelligence. Tailor-made recommendations for action generated by AI for your company. Data-based decisions that help you achieve your business goals. With Industrytics, you continuously collect and connect data and key figures through interfaces to your software applications (ERP, CRM, accounting systems, time management, HR software, Excel spreadsheets, etc.) and receive feedback through automated feedback surveys. -
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Idiomatic
Idiomatic
Idiomatic unlocks the "why" behind your customer feedback with world-class AI that's customized to your business. Stop relying on general text analytics & manual analysis, and partner with Idiomatic to start executing the right decisions faster. See everything organized in one place, at one time. Turn feedback into data-driven actions in real-time. Understand which issues drive key metrics (NPS, CSAT, surveys, and more). Gain from our hyper-custom approach to your unique business data. Idiomatic takes the guesswork out of strategic decisions by transforming all of your customer feedback into a complete, data-driven voice of the customer picture. Take a proactive approach with Idiomatic's real-time notifications about specific changes in customer experience. Our hyper-custom approach allows you to partner your business logic with our AI and get the results you need. Connect insights from all customer feedback channels. -
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Cognitive Workbench
ExB Group
ExB offers an AI and ML Driven Cognitive Process Automation platform that allows insurance companies to convert any form of text into actionable information and insights for input management and process automation. Insurers can implement ready-to-use pre-trained policy management, claims management, text mining in reports, and invoice assessment modules, request us to train ad-hoc models for their unique business workflows, or directly utilize our Cognitive Workbench to independently create and train any sort of text mining and end-to-end input management models. -
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SAS Text Miner
SAS Institute
Extract information from a collection of text documents and uncover the themes and concepts that are concealed in them. SAS Text Miner enables you to combine quantitative variables with unstructured text and thereby incorporate text mining with other traditional data mining techniques. SAS Text Miner is a component of SAS® Enterprise Miner. SAS Enterprise Miner must be installed on the same machine. SAS High-Performance Text Mining runs on a computer grid or a single computer system with multiple CPUs. Text algorithms are multi-threaded and process in-memory, which increases responsiveness and concurrency, reducing I/O burden. It is accessible as nodes within the SAS High-Performance Data Mining environment or as two procedures PROC HPTMINE and PROC HPTMSCORE. Learn SAS technology quickly and efficiently by taking a course from the analytics experts. -
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Ween
Ween
The AI platform that turns customer qualitative data into actionable insights in minutes instead of weeks. Bring speed and transparency to your research in a centralized insight repository. Stop manual analysis of user feedback to uncover opportunities. Our cutting-edge AI enables you to effortlessly analyze data with a level of accuracy akin to human capabilities, allowing you to swiftly construct your "opportunity solution tree". Empower your research analysis with AI. Our AI is trained on best user research practices and methods. It even helps you spot biased questions and answers. To feed your solution, it is essential to conduct comprehensive research that encompasses user insights. Our AI enables a better understanding of the problem space and empowers your design process. Transform research from a potential bottleneck into a catalyst. Use AI to empower decision-making to deliver products that create value for both your customers and your business.Starting Price: €89 per month -
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AssetNet
AssetNet
AssetNet works with clients that need to manage, collect and review equipment tags, spares and master data from contractors and OEM vendors. Contact us for a free demo instance to see how we collect asset data for operations and maintenance. Manage the asset data collection and review process on one easy-to-use platform. AssetNet is used through the construction phase for Tags and Master Data. We are on the cloud so it's very cost-effective for projects, contact us for a free demo instance. We offer you free use of our comprehensive Engineering Class Libraries, a customized project setup and an ongoing hosting and license scaled to the size and complexity of the project. We include data storage, data security and training to all users. We provide project users with support anywhere in the world with role-specific online and in-person training, help sheets and a dedicated help portal. -
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Dcipher Analytics
Dcipher Analytics
Dcipher Analytics is the modern no-code, end-to-end SaaS-based text analytics platform that makes text analytics available for the general domain expert. The platform accelerates the time-to-insight, model-training, and automation of workflows for all analysts and insights professionals. A unique architecture and proprietary query language tailored for nested data structure, such as text, is the foundation of the solution. Dcipher Analytics is the world’s leading end-to-end solution for gaining value from unstructured text data. Whether you’re looking for a tool, an API, or pure insights, you’ve come to the right place. Analyze customer emails, reviews, and chat logs to discover issues and strengthen customer success. Build more relevant FAQs and train chatbots faster. Mine social media to understand consumer needs and pains and identify emerging trends. Use for marketing and product development. -
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Aptitude
Aptitude
Let our AI conduct and analyze conversations with hundreds of customers, delivering the depth of an interview at the scale of a survey. Replace manual research methods with AI-moderated interviews and understand your customers at speed and scale. Customize your own AI interviewer by building your own discussion guide, adding moderator instructions, and adding relevant files about your study. Conduct hundreds of interviews at once. Our AI interviewer engages participants in meaningful conversations and delves deeper to uncover the reasoning behind their responses. Effortlessly summarizes transcripts, identifies key themes, and delivers actionable insights to help you make informed decisions that drive business growth. Aptitude offers a range of use cases to fully understand your customers, inside and out. Get deep qualitative and quantitative feedback on new products. Automatically interview churned users so you can get feedback immediately.Starting Price: $99 per month -
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Hexia
Lanla
Hexia is a comprehensive customer experience (CX) platform designed to track the entire customer journey from start to finish. It uniquely integrates three core CX methodologies into one seamless system. Hexia combines Voice of Customer feedback, Mystery Shopper insights, and online reputation data from sources like Google and Facebook. This unified approach gives businesses real-time visibility into customer satisfaction and performance. Hexia helps teams identify issues quickly and take meaningful action to improve experiences. The platform supports better decision-making by aggregating qualitative and quantitative CX data. Hexia enables organizations to listen, measure, and act across every key customer touchpoint. -
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ConvertML
ConvertML.ai
Predictive customer insights platform seamlessly combines qualitative and quantitative data, offering Qual+Quant analysis, Zero Party Data insights, and code-free simplicity. Discover a smarter way to understand customer behavior. Pre-built connectors and open to 100+ integrations. Try ConvertML today.Starting Price: $150 per month -
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WordStat
Provalis Research
WordStat is a flexible and easy-to-use text analysis software – whether you need text mining tools for fast extraction of themes and trends, or careful and precise measurement with state-of-the-art quantitative content analysis tools. WordStat can be used by anyone who needs to quickly extract and analyze information from large amounts of documents. Our content analysis and text mining software can be used in many applications such as analysis of open-ended responses, business intelligence, content analysis of news coverage, fraud detection and more. WordStat‘s seamless integration with SimStat – our statistical data analysis tool – QDA Miner – our qualitative data analysis software – and Stata – the comprehensive statistical software from StataCorp, gives you unprecedented flexibility for analyzing text and relating its content to structured information, including numerical and categorical data. -
41
Uxcam
uxcam
UXCam is the market leader in app experience analytics, empowering mobile teams with fast, contextual and high-fidelity insights. UXCam is the market leader in app experience analytics, empowering mobile teams with fast, contextual and high-fidelity insights. Record, analyze and share sessions and events to uncover app usage patterns. Discover the "why" behind user behavior. Go from quantitative app metrics to qualitative insights. Replay sessions with custom events. Set up event-based funnels and zoom in on funnel segments. Get a complete overview of how users engage with and navigate through your app. Identify drop-off points and screens suffering from UX issues. Identify and fix design bottlenecks within your app. Uncover how users behave on every screen. Continuously improve UX to reduce churn and improve retention. Identify and resolve app crashes, bugs and UI freezes. Export technical logs and share impacted sessions with other teams to ensure smooth release cycles. -
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InfoNgen
EPAM Systems
InfoNgen is a text analytics and sentiment analysis solution that automatically finds actionable insights hidden in mountains of data. Find, share and analyze only critical information, from structured and unstructured data, to dramatically free up your teams' time to make more informed, strategic decisions. With its proprietary tools for text analytics and sentiment analysis, InfoNgen lets you uncover patterns, trends and anomalies hidden deep within your data. InfoNgen is the only text analytics product available that offers its distinct use cases combined with its powerful features, arming your employees with the information they need to make better decisions, faster. Through its powerful intelligent search capabilities, text analytics features, customizable delivery options and prebuilt industry taxonomies, InfoNgen gives businesses a resource to find critical information, immediately. -
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Workist
Workist
Order processing is a time-consuming job, as well as very inefficient, error-prone, and often frustrating. We are here to solve that. Workist translates B2B transactions, enabling seamless integration and automated information exchange, between business customers, distributors, and suppliers. Workist has unparalleled document understanding and builds on the learning experience of over 1 million successfully processed documents. This enables us to provide previously unattainable automation rates and thereby massively reduce the cost and time required to enter jobs. Simply forward incoming order documents to Workist. Workist can process a variety of formats (PDFs, excel files, and plain-text emails). Workist validates the information from the document with your master data to guarantee accurate extraction. -
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trustMinder
trustMinder
trustMinder is a cloud based Voice of the Customer platform and is used to measure customer experience for brands and state agencies. One of the most important aspects of customer experience is trust. Without trust, customers take their business elsewhere. With trustMinder we’ll help you mind that trust and keep a finger on the customer experience pulse 24×7. Using state of the art methods to collect and interpret feedback trustMinder helps you turn the humble survey into invaluable customer insights. Capture feedback from any channel and turn it into actionable insights. Using real-time text analytics and machine learning you can quickly understand the ‘why’ behind a CX score. Create dynamic insightful reports that clearly present CX metrics along with business events and operational data. Identify customer issues in real-time and close the loop in real-time. -
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Viavoo
Viavoo
Convert reviews, chats, surveys, emails, call transcripts, support tickets, social media into actionable insights and trends, to better meet the CX | UX challenge. Behaviours, feelings, expectations, claims, emotions viavoo AI taps into customer feedback and conversation to provide meaningful data for marketing, CRM teams and other Customer Experience stakeholders. Bring verbatim data to life with interactive charts visualization. Carry out meaningful analysis about your products, services, customer journey, apps, competitors. Gain deeper insight into the customer experience and market trends. -
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Access, explore and prepare data while discovering new trends and patterns. SAS Visual Data Science helps you create and share smart visualizations and interactive reports through a single, self-service interface. It uses machine learning, text analytics and econometrics capabilities for better forecasting and optimization, plus it manages and registers SAS and open-source models within projects or as standalone models. Visualize and discover relevant relationships in your data. Create and share interactive reports and dashboards, and use self-service analytics to quickly assess probable outcomes for smarter, more data-driven decisions. Explore data and build or adjust predictive analytical models with this solution running in SAS® Viya®. Data scientists, statisticians, and analysts can collaborate and iteratively refine models for each segment or group to make decisions based on accurate insights.
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OpenText Unstructured Data Analytics
OpenText
OpenText™ Unstructured Data Analytics products employ AI and machine learning to help organizations uncover and leverage key insights stored deep within their unstructured data, including text, audio, video, and images. Organizations can connect all their data to understand the context and information locked inside high-growth unstructured content—at scale. Discover insights hidden within all types of media with unified text, speech, and video analytics that support more than 1,500 data formats. Use natural language processing, optical character recognition (OCR), and other AI-powered models to understand and track the meaning within unstructured data. Employ the latest innovations in machine learning and deep neural networks to understand written and spoken language in data, revealing greater insights. -
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PaperEntry
Deep Cognition
PaperEntry Platform is an AI-based document data capture platform that allows businesses to automate data entry and eliminate the need of having human data entry operators. It is designed to work with different types of documents. The documents can be extracted from email, shared folders, and can be integrated via APIs. PaperEntry’s core technology is based on Artificial Intelligence. The technology enables relevant data extraction from documents. The extracted data can be quickly validated (if required) by a human validator using built-in validation software, and the validated data can then be routed to a client or a post-processing engine for further digital transformation. Finally, the extracted, validated, transformed (optional) data can be integrated into ERP (Enterprise Resource Planning) or TMS (Transport Management System), or AP (Accounts Payable) systems. The diagram below illustrates the overall flow. -
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Gavagai
Gavagai
Our AI-powered natural language processing technology can capture, analyze, and visualize insights from every channel of customer communication. Call transcriptions, chats, emails, support tickets, return claims, social media, and surveys. All in 47 languages! With Explorer, anyone can analyze open ended text responses in minutes. Explorer has an API that allows you to integrate your unstructured text data into your business intelligence ecosystem. Employee experience is the field of analyzing and determining factors that make employees happy and motivated. Our products help companies process, analyze and understand large amounts of unstructured natural language data in a short amount of time. An intuitive platform to build your custom bots fully suited to your business needs, with no coding needed. Minutes to start for immediate efficiency gains. The Gavagai API is a collection of semantic analysis tools supporting 47 languages. Access our easy to use endpoints immediately. -
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MonkeyLearn
MonkeyLearn
MonkeyLearn makes it simple to clean, label and visualize customer feedback — all in one place. Powered by cutting edge Artificial Intelligence. All-in-one text analysis and data visualization studio. Gain instant insights when you run an analysis on your data. Use ready-made machine learning models, or build and train your own – code free. Discover our templates, tailored for different business scenarios and equipped with pre-made text analysis models and dashboards. Identify the topics and interests that matter most to target markets. Execute demand generation and sales strategies based on accurate analyses of customer opinions and feelings. Slice and dice your survey responses by requests, intent, and sentiment. See more than the survey intended.Starting Price: $99 per month
