Audience
Companies searching for a Knowledge Management platform
About Kaleo
Our best practice methodology helps improve your knowledge base by figuring out what questions users need answers to, then creating answers that are easy to find and consume. Tickets are regularly monitored for repeat questions so your knowledge base can easily be kept current. IT tickets tell you what questions people have. We isolate the tickets that could have been avoided with self-help. These include 'how-tos,' and most other Tier 1 incidents. Trained machine learning classifiers use over 1000 ontologies to group self-helpable tickets by question. Groups are then ranked by volume to determine FAQs. Answer chunks are manually checked for quality then connected to their associated FAQ. The questions and answers are now ready to be added to your knowledge base.
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Integrations
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Company Information
Kaleo Software
Founded: 2013
United States
www.kaleosoftware.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
Kaleo Product Features
Knowledge Management
Cataloging / Categorization
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)
Collaboration
Discussion Boards
