Jambo

Pros: Accessible, easy to use and has excellent customer support. Jambo does a great job of making communication tracking and reporting on annual records simple.

Cons: Depending on which industry you are in the basic project board setup may not be ideal for your SRM tracking. However, Jambo is always open to feedback and is interested in improving the experience for all its customers/users.

Overall: This software is a great tool that has some excellent MS365 integrations, which make daily use easy.

Pros: Jambo is easy to use and helps us detail a wide variety of communications across our organization's teams.

Cons: Our organization has a few needs around how our communications are structured that we're hoping to work with Jambo to improve in the future.

Overall: We really appreciate the customer service and the new features that are being added. We hope additional features continue to be added that will streamline our communications even more in the future.

Pros: I like that the software automatically captures important information from an engagement, which makes reporting seamless and easy! Our organization was well supported by the Jambo team, who were available to answer questions and train our team in it's use.

Cons: The AI features are still in development. Summarizing information is important, but often summaries miss important context.

Overall: My overall experience has been great! I look forward to exploring the software to fully understanding Jambo's capabilities!

Pros: -Easy to use
-Intuitive set up for entering information
-Application is visually appealing
-Easy to delete entries/make changes if needed

Cons: -There is some potential for redundancy/missed information with there being options for concerns, commitments and tasks when adding a new communication. It would be nice if commitments/tasks could be linked to specific concerns.

Overall: My overall experience with Jambo has been that it is easy to use and well laid out. I have never had any issues.

Pros: The simplicity of using the software. I love the fast ways that I can update communications records and my team members can see the records to prevent the back and forth of getting details from me.

Cons: The sso-login, I wish it could just save my account details and sign me in automatically, or keep my signed in. Although it's still fast, I'm so used to NOT having to sign into every single website now.

Overall: It has been a great tool for our organization and I'm glad that we implemented its use. It keeps us organized and improves efficiencies.

Pros: Ease of use. How records can be connected. How issues can be tracked and monitored. How we can assign tasks for completion by others. How interactive and easy it is to use. How reports are easy to pull, and the list goes on.

Cons: I don't really find anything about the product I don't like - its just learning new things if I haven't used them before, but thats easy to do :)

Overall: It really is such a better tool than the one we had before, with so many options and opportunities to keep our data base up to date, and to track issues, meetings, events, etc. It is so interactive and easy to use - it is a GAME CHANGER!