Mosaic Integrations

Microsoft 365 for Individuals is a complete productivity suite that combines powerful applications, secure cloud storage, and AI-driven tools to help users achieve more in their daily lives. It integrates popular apps like Word, Excel, PowerPoint, Outlook, OneNote, and OneDrive, all enhanced with Copilot—Microsoft’s intelligent AI companion. The platform enables seamless collaboration, creativity, and organization across devices, including PC, Mac, iPhone, iPad, and Android. With Microsoft Designer, users can create stunning visuals, while Clipchamp adds professional-grade video editing capabilities. Built-in Microsoft Defender provides advanced security for personal data and devices. Microsoft 365 empowers individuals to imagine, create, and accomplish with greater efficiency and confidence.

Achieve resource elasticity with automation through common policies for data center operations. Extend consistent policy management across multiple on-premises and cloud instances for security, governance, and compliance. Get business continuity, disaster recovery, and highly secure networking with a zero-trust security model. Transform Day 2 operations to a more proactive model and automate troubleshooting, root-cause analysis, and remediation. Optimizes performance, and single-click access facilitates automation and centralized management. Extend on-premises ACI networks into remote locations, bare-metal clouds, and colocation providers without hardware. Cisco's Multi-Site Orchestrator offers provisioning and health monitoring, and manages Cisco ACI networking policies, and more. This solution provides automated network connectivity, consistent policy management, and simplified operations for multicloud environments.

UltraDNS is an enterprise grade, cloud-based authoritative DNS service that securely delivers fast and accurate query responses to websites and other vital online assets. Enterprise grade, managed authoritative DNS service that ensures 100% website availability along with built-in security for superior protection. In a connected world, as Internet users expect seamless and secure online experiences, DNS has become more difficult and complex to manage than ever before. The emergence of IoT devices and online threats leave businesses struggling to find the correct DNS strategy for their IT needs. Having the experience and DNS know-it-all in-house is nearly impossible, let alone having the dedicated resources to correctly manage and implement a sound strategy to meet today’s Internet demands. Ensure that your website and other online assets are always available. Backed by our 100% uptime guarantee and industry leading SLAs, UltraDNS offers a global platform.

AI engineering doesn't have to be a black box. Get full visibility with tools for tracing, evaluation, prompt management, and more. HoneyHive is an AI observability and evaluation platform designed to assist teams in building reliable generative AI applications. It offers tools for evaluating, testing, and monitoring AI models, enabling engineers, product managers, and domain experts to collaborate effectively. Measure quality over large test suites to identify improvements and regressions with each iteration. Track usage, feedback, and quality at scale, facilitating the identification of issues and driving continuous improvements. HoneyHive supports integration with various model providers and frameworks, offering flexibility and scalability to meet diverse organizational needs. It is suitable for teams aiming to ensure the quality and performance of their AI agents, providing a unified platform for evaluation, monitoring, and prompt management.

We're experts in transforming contact center operations and helping you to extend the life of your technology by offering unrivalled support at a lower cost than any vendor. With over 20 years of award-winning experience in contact center technology solutions, we’ve seen every leap in technology — and always managed to stay ahead of the curve, helping our customers to drive more value from their existing investments and transition successfully when the time is right for you. We're vendor agnostic and so we have no agenda for pushing organizations to upgrade where that is not appropriate.