Audience

Companies looking for a customer service software solution that provides digital conversations across all channels

About Mosaic

Mosaic delivers digital conversations across all channels, orchestrated with our experts or on your own. Build once, deploy everywhere. Mosaic allows for your consumers to dynamically automate conversations with your brand leveraging intelligent virtual assistants. Enterprise-grade performance backed by industry expertise, regardless of industry or company size. Inbound and outbound across voice, text, social, and email. Cloud technology provides fast and easy solution activation, so you're up and running quickly. Mosaic enables personalized and easy experiences across all channels for your customers when they contact you. Like having your best employee engaged on every interaction to answer questions and facilitate transactions. Lifecycle managed services is a hands-on and consultative approach to delivering Mosaic. Intrado Success Coaches ensure that the software is maintained and updated with current controls and functionality, along with market best practices.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Intrado
United States
www.intrado.com/en/enterprise-collaboration/customer-experience-services

Videos and Screen Captures

Mosaic Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Phone Support
24/7 Live Support
Online

Mosaic Frequently Asked Questions

Q: What kinds of users and organization types does Mosaic work with?
Q: What languages does Mosaic support in their product?
Q: What kind of support options does Mosaic offer?
Q: What other applications or services does Mosaic integrate with?
Q: What type of training does Mosaic provide?
Q: Does Mosaic offer a free trial?

Mosaic Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management