Audience
Companies that need a contact center solution
About Intrado Cloud Contact Center
Give call center agents and admins the tools they need to deliver service excellence – first time, every time. Intrado Cloud Contact Center (formerly West Cloud Contact), is an enterprise contact center solution that empowers your call center staff with a sophisticated set of call handling and reporting tools. It offers unlimited scale of users as well as agility and control beyond outmoded telephony. As a cloud-based service, there’s no need to purchase, upgrade and maintain complex on-premises systems and disaster recovery is built in without any extra expense or hardware requirements. You can nimbly handle unpredictable or seasonal call volumes, outmaneuvering your competition and delighting customers. Cloud Contact eases the load on helpdesk and support staff, and you can easily accommodate distributed contact centers, incorporating both facilities-based and home workers – all with full access to centralized management and reporting.
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Pricing
Starting Price:
$25 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Intrado
Founded: 1986
United States
www.westuc.com/en-us
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Product Details
Platforms Supported
Cloud
On-Premises
Training
Live Online
In Person
Support
Phone Support
Online
Intrado Cloud Contact Center Frequently Asked Questions
Intrado Cloud Contact Center Product Features
Call Center
Blended Call Center
Escalation Management
Inbound Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
On-Demand Recording
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording