Audience
Customer-centric brands across all industries including retail, restaurant, hospitality, gas & convenience, fitness and more use Intouch Insight to drive CX action across their organizations.
About Intouch Insight
Intouch Insight's powerful customer experience management (CEM) software helps brands drive business improvements through better experiences.
Intouch makes it easy to collect, analyze, and action customer feedback from any source, including surveys, email, SMS, social media, online reviews, call center and more.
100s of integrations seamlessly combine feedback with data from any source, like CRM, POS, IoT sensors, mystery shopping, and more to provide a complete view of customer experience and business performance.
The platform features unlimited role-based dashboards and a robust, AI-powered reporting engine with predictive analytics.
The platform includes automated case management tools for responding to feedback and closing the loop with customers. Leveraging the platform's patent-pending technology, businesses can create an Action Campaign™ to drive action in the frontlines, make proactive improvements to CX, and measure the impact actions have on business metrics.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Intouch Insight
Founded: 1992
United States & Canada
www.intouchinsight.com
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Intouch Insight Frequently Asked Questions
Intouch Insight Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Loyalty
Customer Activity Tracking
Membership Management
CRM
Corporate Memberships
Discount Management
Gift Card System
Loyalty Card System
Member Portal
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success
Customer Engagement
Account Alerts
Account Management
Communication Management
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis