Alternatives to Guided Troubleshooting
Compare Guided Troubleshooting alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Guided Troubleshooting in 2026. Compare features, ratings, user reviews, pricing, and more from Guided Troubleshooting competitors and alternatives in order to make an informed decision for your business.
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1
Atera
Atera
Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards. -
2
Dameware Remote Support
SolarWinds
A remote IT administration and management software lets you remotely control Windows, Mac OS X, and Linux computers so you can quickly support thousands of end users without having to leave your desk. Dameware is a complete remote assistance solution that includes a desktop remote control and the ability to administer Windows tasks remotely from a single, central console. Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more. Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session. Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.Starting Price: $407.00/install -
3
VSight Remote
VSight
The leading industrial remote collaboration platform powered by Augmented Reality that allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance, commissioning, auditing, and training. Augmented Reality technology seamlessly allows remote teams to collaborate and share knowledge. VSight Remote is device agnostic and works with all mobile and desktop devices and smart glasses. Some of the key capabilities: - Annotation on live video streams - Collaboration on pdf manuals, and images - Visualization of 3D objects in a real work environment - Recording and archiving of sessions with all chat, shared documents, and user activity logs - Freeze live view and annotate on it Some of the benefits: - Eliminate unnecessary traveling and associated costs - Troubleshoot faster, reduce downtime and losses - Increase expert utilization rate - Build a knowledge base for training -
4
TSplus Remote Support
TSplus Group
TSplus Remote Support is a cost-effective cloud-based windows session sharing and remote control software. An alternative to TeamViewer, Remote Support is easy to use and secure. A full SaaS Solution. No installation required. ✓ Remote assistance ✓ Unattended Access ✓ Screen Sharing ✓ No connection client installation ✓ TLS encryption ✓ Customizable with your branding and logo ✓ Low subscription cost Download the free 15-day trial of TSplus Remote Support on our website. TSplus Remote Support is the perfect solution for support agents and maintenance teams who need to provide instant, attended or unattended access to remote PCs. TSplus Remote Support is a secure solution that enables support agents to take control of remote computers, access files and applications, and troubleshoot problems. TSplus is the perfect alternative for anyone looking for an affordable and user-friendly remote desktop control and screen sharing solution.Starting Price: $14.50/mo -
5
Identifix
Solera, Inc
Built by technicians, Identifix provides a database of 3.5MM+ real-world automotive fixes that help techs instantly get right to the correct fix for a vehicle. Every fix in is also connected to OEM Service Manuals, wiring diagrams, labor guides, and everything else you’ll need to complete any repair. Identifix will help you: *Get faster access to our vehicle repair database *Decrease time needed to diagnose mechanical repairs for handicap-modified vehicles *Increase revenue and net profit by lowering fixed repair and labor costs *Positively impact cash flow starting day one Built by technicians, Direct-Hit provides a database of real-world fixes that help techs instantly get right to the correct fix for a vehicle. Nothing gets you to the fix faster than being able to search more than 3,500,000 confirmed automotive repairs, and short-cut test procedures used and verified by thousands of technicians and shops. -
6
FlowShare
miraminds GmbH
FlowShare® documents every step you take in any software, then delivers a branded process manual you can use to train your staff. FlowShare is a one-of-a-kind documentation tool that runs in the background, automatically documenting every action you take, creating step-by-step guides for your staff to train themselves on complex tasks and processes. It's fast, gets your documentation done in just hours, instead of days or weeks, works with any type of software on Windows and saves time and money training staff. You get easy to distribute accurate information with all of your guides looking great - no matter who creates them! FlowShare AI-Powered assistant provides 24/7 instant help, ready to guide your end-users through troubleshooting and problem-solving independently and enhances your team's ability to adapt and grow with your tech stack. FlowShare Portal provides a Central Knwoledge Hub, making the solutions and step-by-step guides readily accessible.Starting Price: €39/month/user -
7
Opus●Guide
Opus●Guide
Opus●Guide is a tool to systematize your business. Create and manage processes, SOPs, onboarding, training, and knowledge. Chrome extension to generate documents fast, Follow your usual process, just click on buttons. Captures automatically and your process instruction is generated. Finalize your process instruction, and assign roles for easy access to an organization. Systematize your business seamlessly. With our extension, you can quickly capture your screen and create beautiful instructions with screenshots. Create step-by-step instructions in seconds. Capture screenshots, just by clicking on buttons. With Opus●Guide you can create step-by-step instructions in seconds. Click "start" in the extension to automatically capture screenshots and highlight the pointer while you do your process. Edit your newly created instruction.Starting Price: $6/month -
8
Fixably
Fixably
Fixably is a web-based repair management solution that helps streamline the service workflow to save time and cost with every repair. The average repair shop technician spends far too much time on administrative tasks, time that can be used to do more repairs and improve your customer's service experience. We know this because we are service professionals and we built Fixably to automate all non-repair tasks. What does this mean for you? - Technician time is used efficiently on actual repair work. - Reduced manual work that results in fewer errors in repair management. - Repair shop owners have greater control over the workflow, the business, and cash flow. - Faster invoicing, to ensure you get paid on time by both customers and OEMs. - Easier data management for business decisions. - Most important, great customer service sets you apart from the competition. Our updated Apple GSX API integration makes it the best platform for Apple Authorized Service Providers. -
9
TeamViewer
TeamViewer
TeamViewer is a popular remote access and support software that enables users to connect to and control computers and devices from anywhere in the world. It is widely used for troubleshooting technical issues, managing IT services, and providing customer support. The software allows for secure file sharing, real-time collaboration, and remote desktop access across different platforms, including Windows, macOS, Linux, iOS, and Android. TeamViewer's security features include end-to-end encryption and two-factor authentication, ensuring safe and reliable remote connections. It is used by individuals, IT professionals, and large organizations to enhance productivity, offer remote support, and manage devices efficiently.Starting Price: $24.90 per month -
10
FieldMind
Very
FieldMind by Very Technology is an AI-powered assistant designed for field technicians, delivering instant access to an organization’s full repair playbook, including documentation, tribal knowledge, repair logs, and more, via any tablet or mobile device. It enables step-by-step guidance, diagnostics, and checklists tailored to each fix, helping technicians perform first-time correct repairs and avoid repeated truck rolls. It ingests existing sources such as manuals, Slack threads, and legacy notes to make all knowledge instantly searchable, and continuously learns from every interaction to preserve expertise even when senior technicians leave. Built for scale and enterprise-grade security, FieldMind integrates with your stack, keeps your data yours, and supports faster onboarding, higher consistency across field teams, and improved repair outcomes. -
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ManageEngine Remote Access Plus
ManageEngine
Remote Access Plus is an enterprise remote support solution that helps system administrators and IT help desk technicians troubleshoot remote computers from a central location. Powerful built-in tools such as Advanced Remote Control, System Manager, Wake on LAN, Remote Shutdown, Remote File Transfer and more enable an elite remote support experience and dramatically reduce problem resolution times from days to minutes. Remote Access Plus is an enterprise remote support solution that helps system administrators and IT help desk technicians troubleshoot remote computers from a central location. The powerful built-in tools such as advanced remote control, system administrator.Starting Price: $95 per year -
12
NextStep Repair
Noregon Systems
Turn complex repair jobs into step-by-step instructions that guide technicians through faster and safer repairs. NextStep Repair is an interactive maintenance guide created by top ASE, OE, and JPRO-certified technicians. New coverage is added regularly so you always have up-to-date information without the hassle and expense of manual updates or new purchases. Repairing trucks can be dangerous work. Improve safety and decrease shop liability by following detailed safety and cautionary warnings. Detailed and easy-to-follow repair instructions make you feel like a master mechanic is always in your shop, helping technicians of all skill levels repair vehicles faster. Fix issues diagnostic tools can’t detect and empower technicians to quickly solve the symptom-based issues that trouble even the best mechanics. NextStep Repair takes the guesswork out of repair work, helping technicians turn over bays faster and get trucks back on the road. -
13
Driver Sentry
TECHVISTA Co. Ltd.
Based on a comprehensive collection of millions of drivers, Driver Sentry offers a powerful and intelligent solution to diagnose and repair both software and hardware problems on computers. By analyzing the system's configuration and identifying any outdated, missing, or incompatible drivers, Driver Sentry can automatically recommend the most appropriate fixes. This includes updating drivers, resolving conflicts, and offering step-by-step guidance for troubleshooting and repair. What sets Driver Sentry apart is its efficiency. The system operates with minimal performance impact, ensuring that users experience little to no slowdown while it scans and repairs their systems. It is also optimized for low storage usage, making it a highly resource-efficient tool that can be run on systems with limited disk space. Whether you're a casual user or a tech professional, Driver Sentry offers an easy and efficient way to keep your computer running smoothly without using too many resources.Starting Price: $10.98 -
14
aiventic
aiventic
aiventic's AI assistant provides field service pros step-by-step guidance, part identification, & journeyman knowledge to make any repair. -
15
AirDroid Remote Support
Sand Studio
AirDroid Remote Support, a customer support solution designed for customer service, IT support, and Help Desk teams, is an efficient tool to remotely control and manage attended and unattended devices. With AirDroid Remote Support, technicians and IT professionals can provide remote technical support to users, troubleshoot problems, and perform various tasks on the Android device without physically being present. Features: *Remote Unattended Access *Establishing security policy *Group management *Black Screen Mode *Remote Input Method *Voice Call & Chat *Screen Sharing *Tutorial Gesture *File TransferStarting Price: $199/seat/year -
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Easily and securely connect to your user’s device to access files, manage applications, and troubleshoot issues, no matter where you are. Efficiently manage the daily IT support needs of your users remotely. Get instant remote connectivity to save time, effort, and money. Provide quick and reliable remote support to your users. Integrated in the Business Hub platform and uses the same Avast agent. No need to install new software. Use the Business Hub to quickly connect to your Windows and Mac devices wherever there’s an internet connection. Help your users quickly and efficiently resolve issues in real-time with multiple tools, utilizing a viewer. View audit information to see which admin connected to each device, the session duration, and session notes. Remotely connect to any Windows or Mac device to install new software, troubleshoot issues, switch users, and more. Send log files and receive software updates to troubleshoot and resolve problems quickly and effectively.Starting Price: $499.99 per year
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17
Secomea
Secomea
Secomea Prime is a secure-remote-access and industrial IoT solution purpose-built for operational technology and industrial control systems. It enables technicians, vendors, and maintenance teams to access, program, troubleshoot, and maintain machines (PLCs, HMIs, SCADA, DCS, RTUs, etc.) remotely, from any device and location, without needing VPNs, open ports, or inbound traffic. Secomea includes a turnkey gateway (hardware or software), SiteManager, that connects to legacy and modern OT equipment and supports a variety of protocols, including Modbus, Ethernet/IP, serial/USB, Layer-2 tunneling, and more. Once deployed (often in under a day per site), Secomea provides unified remote-access management via GateManager and LinkManager; administrators set granular, role-based access controls and authenticate users securely (e.g., via MFA or SSO such as Azure AD or Okta), then track, log, and record every session for audit, compliance, and troubleshooting purposes. -
18
Troubleshooting Training System
Simultech Multimedia
The System Troubleshooting course by TPC Training is designed to equip maintenance professionals with effective troubleshooting skills, emphasizing safety and systematic procedures. It begins with preparation for troubleshooting, covering mechanical refrigeration systems, essential knowledge for troubleshooters, safety precautions for mechanical, electrical, chemical, and environmental hazards, necessary tools and supplies, and the importance of human relations skills. The course then details a six-step troubleshooting procedure, highlighting the significance of collecting information from equipment operators, utilizing nameplate and operations log data, employing troubleshooting charts, setting up preliminary checklists, and selecting components and subsystems for examination. It also addresses troubleshooting electric controls, including the use of flowcharts, checking contactors, identifying faulty coils, and differentiating between control and motor circuit failures.Starting Price: $795.00/year/user -
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86 Repairs
86 Repairs
With 86 Repairs, restaurants have access to data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs. We use your data to create your complete Customer Profile, including Digital Equipment Inventories, preferred vendor lists, staff contacts, spending approval and not-to-exceed limits, and more. When something in your kitchen goes wrong, all your team has to do is call/text/email and 86 Repairs manages the rest. Our team troubleshoots and checks warranty status on every incident, saving you time and money on unnecessary service. If a technician needs to resolve the issue, our team manages all communication and scheduling with our trusted vendor network or your preferred provider. Our Customer Success Managers confirm work is completed, hold vendors accountable, and track all service history for you. -
20
ALLDATA
ALLDATA
ALLDATA is the industry’s #1 choice for unedited mechanical and collision OEM repair information, diagnostic tools, shop management software, and support services, trusted by more than 400,000 technicians in over 115,000 shops worldwide. Up-to-date OEM mechanical/collision repair information and procedures for 38,000 engine-specific vehicles, 95% of all vehicles on the road today. Our new diagnostic scan tool has ALLDATA built in and unlimited pre/post scans. Try the Tech-Assist hotline for expert trouble-shooting. Shops of all sizes can streamline day-to-day workflow processes and improve business efficiency with our three shop management solutions. The only way to ensure safe and accurate vehicle repair is to use OEM information and recommended procedures. That’s why ALLDATA is the industry’s #1 choice for vehicle repair technology, delivering the latest, unedited OEM mechanical and collision repair information and procedures for 95% of vehicles on the road today.Starting Price: $99 per month -
21
ChatInsight.AI
Sand Studio
ChatInsight, an AI-powered Q&A chatbot, utilizes the Large Language Model (LLM) to offer accurate, multilingual and 24/7 consulting services based on semantic understanding. It can be trained with a customized knowledge base to answer enterprise-specific questions that makes further breakthrough on large language models like ChatGPT. It extends to various applications such as sales consultation, customer support, training, pre-sales, and post-sales inquiries according to the business's needs. Employee Training: Accelerate onboarding by granting new hires access to files, documents, wikis & more. Supercharge IT Support: Equip IT workers with step-by-step guidance and troubleshooting advice for faster issue resolution. Customer Support: Aid support agents with necessary assistance and FAQs for prompt customer issue resolution. Marketing Support: Develop private, login-required documentation for employees or clients. Sales Assistant: Empower sales teams with instant access. -
22
Cobrowse.io
Cobrowse.io
Cobrowse.io is a cutting-edge co-browsing platform designed to enhance customer support by allowing agents to interact directly with customers' web or mobile experiences in real time. By sharing live screens, agents can guide customers through complex processes, troubleshoot issues, and answer questions with high precision. The platform supports seamless integration with other customer service tools and offers privacy features, such as automatic redaction, to ensure data security. Cobrowse.io’s solution boosts agent efficiency, reduces resolution time, and improves customer satisfaction by creating more personalized, effective interactions.Starting Price: $18 per month -
23
Cireson Remote Support
Cireson
Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote troubleshooting apps integrate into your ITSM tool of choice, securely delegating key administrative functionality to Analysts for faster ticket resolution and greater control. -
24
Squint
Squint
Squint is a Manufacturing Intelligence platform that uses AI and augmented reality to instantly capture tribal knowledge and transform videos, spreadsheets, and PDFs into immersive, spatial work instructions that employees love. It enables businesses to digitize procedures into step-by-step AR guides, overlaying text, video, and spatial cues directly onto the physical work environment, delivering on-the-job help with conversational troubleshooting and adaptive learning for improved retention and quality. Through seamless content creation, intuitive management tools, and performance measurement dashboards, Squint offers full visibility into operator behavior, identifying knowledge gaps, standardizing work, and empowering every operator to reach expert-level performance. It connects the digital and physical worlds using cameras, sensors, and real-time data, turning expert know-how into accessible guidance, boosting accuracy, and reducing waste. -
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Visual Assistance
OptimaTech Limited
Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.Starting Price: $50/month/5 users -
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AppWork
AppWork
AppWork is a cloud-based multifamily maintenance management solution designed to help property owners, managers, technicians, and residents streamline and optimize every stage of maintenance operations with a single platform built by property managers for real-world needs. It centralizes work order tracking, digital “make ready” boards for unit turnover, inspections, purchase order management, incident reporting, vendor and technician management, and detailed analytics with real-time dashboards and insight reports to support data-driven decisions and operational improvements. It includes mobile apps for technicians with clear task views and performance badges to motivate teams and improve satisfaction, and uses advanced AI automation to categorize, auto-assign, and even suggest troubleshooting steps for work orders to reduce resolution times.Starting Price: Free -
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PTC SKD
PTC
Service businesses are plagued by ineffective and uncoordinated issue diagnostics, resulting in unnecessary technician dispatches or parts returns and a high rate of “no fault found". The PTC Service Knowledge and Diagnostics solution features connected interactive diagnostics that automates issue diagnostics and enables remote diagnostics of smart, connected products (SCP) with an intelligent knowledge base system. Get updated with PTC company news and learn more about Service Knowledge and Diagnostics (SKD)’s exciting new releases and vision for the future. Using PTC Service Knowledge and Diagnostics to improve service delivery in the automotive industry. Increased service call and dispatch avoidance by 20+ percent. Improved resolution time by 20-75 percent. Enabled real-time sharing of new solutions. Reduced diagnostic steps per call by 40 percent. Reduced service and warranty costs. Improved equipment up-time. -
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Credit Repair Magic
Credit Repair Magic
Credit Repair Magic is different. It's not the same-old typical software, but a step-by-step system that anyone can easily follow. You get true point-and-click simplicity with the world's most effective system for permanently removing negative items from your credit reports. It's the only system that can bypass the credit bureau's scanning computer, and that alone increases your chances of a successful dispute by 30% to 40%! Credit Repair Magic's one-of-a-kind system is protected by the United States Patent and Trademark Office and international copyright. No other credit repair system uses this unique approach. The unique Credit Repair Magic System is designed by a 28-year veteran of the credit industry, with insider input from former employees of the big three credit bureaus. The Credit Repair Magic System is updated continuously for accuracy--not every four or five years like most programs. -
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BMC Helix Operations Management
BMC Software
BMC Helix Operations Management is a fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments. Take a service-centric approach to observability data for truly effective AIOps. Combine 3rd party observability data such as metrics, events, logs, incidents, changes and topologies into a central IT data store. See service health and enable best-in-class root cause isolation via auto-generated dynamic business service models. Improve signal-to-noise ratio with AI event suppression, de-duplication, and correlation to create actionable situations. Gain immediate root cause isolation through AI probability assignments to causal nodes using data and service models. Prevent issues before they occur with Business Service Health monitoring and AI outage prediction. Troubleshoot rapidly with log enrichment and analytics. Easily request and execute automations from BMC or 3rd party tools. -
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Fullview
Fullview
Next-Gen Cobrowsing For Customer Support Teams Fullview reduces support times by offering instant context on customer issues through cobrowsing and session replays, eliminating the need for extensive explanations or screenshots. Start cobrowsing sessions with a single click, share screens, and control the user's screen for collaborative problem-solving without requiring downloads or links. Access real-time console data for efficient troubleshooting. Quick and easy to set up, Fullview is GDPR compliant and and offers customizable privacy settings to protect sensitive information.Starting Price: $50 per month -
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RouteThis
RouteThis
Our platform empowers agents and customers with automatic home network diagnostics and easy-to-follow troubleshooting steps — so they can find the root cause of WiFi connectivity issues and reach a resolution on the first try. The RouteThis Discovery App leverages the customer’s mobile device to collect deep insights into the home network’s configuration and environment, and automatically identify the root cause of potential WiFi problems. The RouteThis Dashboard is a single tool that provides agents with real-time insight into the customer’s home network, gives them easy-to-follow instructions on how to remedy the issues identified, and empowers them with the tools to resolve them remotely. Part of the RouteThis Discovery App, RouteThis Self-Help empowers customers with step-by-step instructions on how to resolve the specific problems identified on their home networks. -
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Paillor
Paillor
Paillor is a Gen-AI employee support and automation platform that consolidates the knowledge base, SaaS automation, and help desk functionalities into a single platform. It integrates all business systems in one place, enabling employees to easily find information and automate tasks, thus increasing productivity by simplifying work processes through Slack, Microsoft Teams, Google Chrome, or via its website. Paillor effectively handles a wide range of employee requests, including software requests, troubleshooting, password resetting, knowledge searching, employee onboarding, offboarding, and more. Leveraging advanced large language models (LLMs) and sophisticated machine learning algorithms, Paillor efficiently executes actions across the organization, ensuring tasks are completed swiftly and effectively. Sign up for your free account now—no credit card required and no trial period! -
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ScreenSteps
Blue Mango Learning Systems
Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.Starting Price: $57.00/month -
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Fixzy Assist
Fixzy Assist
Fixzy connects homeowners, tenants and occupants to maintenance and repair experts immediately. Using powerful AR, AI and cutting edge computer vision, Fixzy's web app provides live video and interactive tools compatible with any mobile or desktop PC. With Fixzy, property stakeholders of all kinds solve issues fast, reducing stress, damages and onsite calls wherever they are, whenever they happen. Fixzy's no-download web app enables technicians to guide occupants via their smartphone, remotely solving issues by combining revolutionary augmented reality and artificial intelligence technology. Empower occupants to share detailed measurements, damage reports and analyse problems with computer vision. Book a live video session with us to see how experts can swiftly guide your occupants using remote features such as live hand overlay, pointers, tool kits, document sharing, zoom in and translation.Starting Price: $22.84 per month -
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Scoop Solar
Scoop Robotix
We help solar, battery storage, EV infrastructure companies of all sizes execute thousands of projects & maintenance tasks, connect their software tools, increase efficiency and their capacity for growth. Smooth out sales opportunity intake and closed customer handoff to operations with automated workflows. Give designers and permitting coordinators a solid workflow framework for efficiency, speed and accuracy. Reduce the complexity and ensure all key steps are followed consistently regardless of the install crew. Speed up the Job Closeout and Permission to Operate by ensuring tasks & submissions are done completely and on time. Simplify service troubleshooting and preventative maintenance ticket creation, scheduling and field execution. Scoop allows renewable energy installers and service businesses to manage work orders, streamline service requests, dispatch technicians, and more. -
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Yonyx
Yonyx
Create call scripts to duplicate the success of your best sales people! Agents access these interactive scripts within CRM systems, while the platform captures detailed analytics of paths traversed by your team. Interactively guide call center agents for technical support, business process compliance, telemarketing, lead qualification and more. Deflect incoming calls, improve customer satisfaction (CSAT) through interactive customer self service. Create business process based applications with enterprise data integration. Built on highly advanced Decision Network Architecture (DNA) Yonyx Map View provides a first of its kind solution for creating and visualizing decision tree driven customer interaction flows. Starting from a symptom, a customer can interactively troubleshoot an issue by traversing a decision tree along a given pathway. This helps customers quickly determine the underlying root cause and the corresponding solution. -
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Ozmo
Ozmo
Ozmo is an enterprise-grade omnichannel tech support platform designed to help businesses deliver consistent, accurate, and personalized support for devices, apps, and services across all digital channels. It centralizes a single authoritative source of support answers that stays up-to-date with evolving technology, enabling both self-serve customer support (with interactive tutorials, conversational AI, and real-time updates) and assisted support for contact center agents. It includes virtual devices and app emulators that let support staff interact with digital representations of hardware and software to troubleshoot complex issues without physical devices, and it offers remote video support to resolve problems visually. Ozmo’s Self-Serve solution provides 24/7 access to accurate answers across channels to help customers onboard new technology, explore features, and resolve technical questions independently, reducing support volume and increasing customer satisfaction. -
38
Screendesk
Screendesk
Screendesk is a specialized video support platform designed primarily for customer service and technical support teams. The platform helps support teams resolve tickets faster by enabling instant screen recordings and video calls without requiring any downloads. Zero-download screen recordings & video calls integrated directly with helpdesk software Automatic technical data capture including device info, console logs, network requests AI-powered analysis to identify patterns and solutions Live screen sharing for real-time troubleshooting Seamless integration with Zendesk, Help Scout, Intercom, Freshdesk, Slack Video library to search and reuse recordings of common issues Secure sharing with privacy protection (content blurring) Chrome extension for quick browser recording Custom branding options for enterprise users Support ticket integration linking videos directly to customer issues Video editing tools with annotations and trimming capabilitiesStarting Price: $8/month/user -
39
StriveChat
StriveChat
Convert visitors into happy customers by automating communications. Let the bots do the work proactively engaging customers with context-based messages. Empower self-service for maximum customer convenience. Reduce customer service costs with KB tutorials, step-by-step guides, advisory bots and real-time chat. Make every visitor a happy repeat customer. Create unparalleled customer experience through engagement bots, knowledge base, and chat on-demand. Fast-track customer issue resolution with full-featured task management. Keep everything organized and discoverable by your team. Real collaboration in real-time. Automate engagements with your website visitors. Provide on-demand content to your website visitors. Promote your product via targeted engagements. Educate website visitors about your product or services. Provide content management services to your clients. Enhance your client’s lead generation. Improve conversion rate via targeted engagements.Starting Price: $11 per user per month -
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Aranda Virtual Support
Aranda SOFTWARE
Aranda Virtual Support is a remote control and support software that enables real-time technical assistance for customers, regardless of their location, connection type, or network. It allows specialists to establish remote connections to multiple Windows workstations within seconds, facilitating efficient troubleshooting. The platform includes integrated collaboration tools, such as chat functionality and session transfer between specialists, ensuring uninterrupted support processes. Secure file transfer capabilities are provided, allowing the exchange of files of any type, size, or extension without the need for external software. Key advantages of Aranda Virtual Support include encrypted remote connections that are unaffected by routers, firewalls, proxies, or NATs; optimized performance through adjustable color and screen resolution settings for slow connections; and flexible access options. -
41
Axence ConnectPro
Axence
Axence ConnectPro is a remote access and IT support tool designed to facilitate technical support and remote working. Here are some of its key features: * Remote Access: Secure access to users' computers and servers for troubleshooting. * Real-Time communication: Instant messaging and chat for quick issue resolution. * Remote monitoring: View hardware, software, and performance metrics remotely. * Unlimited sessions: Connect to multiple workstations simultaneously. * Integration: Seamless with Active Directory and network configuration. * User-Friendly interface: Intuitive operation for IT professionals and end-users. * Remote desktop management: Supports file transfers, registry edits, process management, and command execution. * Ready to install/run in isolated networks. Axence ConnectPro is ideal for businesses seeking to streamline IT support and enhance remote working capabilities.Starting Price: 0 USD/Yeaer -
42
Field Nation
Field Nation
Field Nation connects businesses with a nationwide network of contract IT pros to get on-site work done. Each year, companies and technicians connect on Field Nation to complete 1.4MM work orders with a 98% success rate across every U.S. ZIP code. From cameras in front to servers in back, our techs have worked at major chains across the U.S., installing, troubleshooting, and repairing the equipment your customers depend on. More than a platform, this is a partnership. Our team ensures the talent you choose delivers results you’re proud of. We’re only satisfied when you are. Don’t take our word for it. Business ratings by your peers help you vet technicians’ experience, work history, and performance for the type of job you need done. Bridge service gaps by self-selecting pros who make you look good in the field, and build A-teams of known talent you can trust. Market your unique expertise and stand out with a custom profile that highlights your personal qualifications, etc.Starting Price: Free -
43
SolarWinds IP Address Tracker
SolarWinds
SolarWinds® IPAM IP address tracker software automatically discovers your network’s IPv4 addresses and allows you to create IPv6 subnets using a step-by-step wizard. By regularly scanning IP addresses within managed subnets using ICMP, SNMP, and neighborhood scanning, IPAM records and maintains changes in MAC addresses, hostnames, and status (reserved, transient, in use, and available). This automated IP address tracking feature provides this recorded information for any IP address for a specified timeframe. The tracker also includes a timestamp admins can leverage to perform effective network troubleshooting. Accessing detailed device information can help admins quickly analyze and resolve issues. Use SolarWinds IP address tracker to identify current conflicts, see which device had the IP address first, and change the IP of the other device in conflict.Starting Price: $1,288 one-time payment -
44
DocsHound
DocsHound
A modular, intuitive, and responsive editor, with a large suite of AI features to create and maintain knowledge base content. Efficient no-code publishing workflow, so you can publish user docs, step-by-step guides, and FAQs in seconds. On-brand, straight out of the box, with subtle, considered styling options that provide a stripe-level impression.Starting Price: $80 per month -
45
Komodor
Komodor
Komodor takes the complexity out of K8s troubleshooting, providing all of the tools you need to troubleshoot with confidence. Komodor monitors your entire k8s stack, identifies issues, uncovers their root cause and delivers the context you need to troubleshoot efficiently and independently. Auto-identify k8s anomalies, failed deploys, misconfigurations, bottlenecks and other health issues. Spot emerging problems before they spread out and affect the end-users. Use ready-made playbooks to streamline root cause analysis, sidestep disruptive escalations and save hours of precious dev time. Provide your teams with straightforward remediation instructions that turn every responder into a troubleshooting expert.Starting Price: $10 per node per month -
46
ResolutionTube
ResolutionTube
Look up installation manuals, service bulletins, troubleshooting guides, and more right from your mobile device. Upload private documents for quick distribution to your mobile field workforce. Invite your colleagues to join and help each other remotely using live video and images, draw on the screen to highlight problem areas. You can also share documents, email, and make voice calls all from one screen. Search for solutions in our knowledge base. All conversations and interactions get converted to knowledge so that the same questions can be answered through a simple search in the future. ResolutionTube helps capture and disperse tribal knowledge in the technician community. ResolutionTube opens the conversation to technicians and industry leaders from many organizations. Rather than being limited to only the field techs that you know, you’ll be able to use our contact book to connect with technicians with expertise in the problems you’re trying to solve. -
47
LexX
LexX Technologies
LexX is an intelligent assistant for maintenance technicians. This platform leverages a unique combination of the latest technologies, including Artificial Intelligence, Natural Language Processing and Machine Learning to deliver technical knowledge and advanced troubleshooting capabilities together to the fingertips of the technician. Provides a natural language interface to systems of record. Utilizes any device (phones, tablets, etc.) to provide solutions at the right time and place. Is an intelligent system that learns from asset behavior, technician behavior, organizational data, guides and instructs the technician, enabling rapid fault isolation. Providing a natural language interface to Systems of Record (ERP, Maintenance and Document Management). Intelligently learns from asset behavior and technician behavior. Utilizing any device (phones, tablets, etc.) to provide solutions at the right time and place. Guiding and instructing the technician, enabling rapid fault resolution. -
48
Diesel Repair
Diesel Laptops
Sign into Diesel Repair from your desktop or mobile device to instantly access our vast library of repair information. When you need wiring diagrams, fault code step-by-step directions, remove and replace information, and much more, it’s right here under the hood of Diesel Repair. Discover the powerful time and money-saving tools that come with Diesel Repair. We have all known diagnostic fault codes for commercial trucks from when ECMs were first introduced all the way up to the current year and models. Color-coded, high-resolution diagrams help you fix the problem fast. Our component locators help you find where on the vehicle they’re tucked away. Enter your symptoms and quickly access possible causes as well as steps to diagnose and repair the issue. Print and save the details for easy retrieval. Millions of tech repair docs are filled with engine specs, torque specs, maintenance intervals, remove and replace instructions, recalls, and much more.Starting Price: $49.99 per month -
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TeamViewer Frontline
TeamViewer
TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need — from picking products and assembling parts to inspecting equipment and getting help from an expert. Frontline uses the power of smart glasses and mobile devices to help your on-site staff work efficiently: With our solutions, your workforce can visualize data, receive step-by-step instructions, solve specific issues, or get help from an expert, all while keeping their hands free. Frontline is about connecting your workforce with the information and expertise they need to do their job right. -
50
MTM Database Recovery
MoebiusTech STORM
Designed to assist in recovering lost or corrupted database from the government, enterprise, and judicial sectors. Supports recovery of database tables, views, functions, stored procedures and triggers. Can repair various corrupted MySQL databases and recover data from inaccessible tables. MTM Database Recovery is equipped with advanced algorithms and parallel processing capabilities that enable it to efficiently handle large-scale database recoveries, ensuring minimal downtime and faster recovery times. We offer dedicated technical support to assist users throughout the recovery process. Our team of experts is available to provide guidance, troubleshooting, and assistance to ensure a successful recovery.Starting Price: $149 per year
