Alternatives to Insight IVR
Compare Insight IVR alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Insight IVR in 2026. Compare features, ratings, user reviews, pricing, and more from Insight IVR competitors and alternatives in order to make an informed decision for your business.
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Community Phone
Community Phone
Calling made modern. Your business number. Your employees' phones. Our amazing features. A dial menu spoken by our voice actors. Callers press numbers to make purchases, hear MP3s, connect to specific staff, and more. Make and answer calls using your number on multiple phones without the caller ever knowing. Employees hear secret in-house menus, transfer calls, and send voicemails to their email, all from their dialpad. These business features require no new software or hardware. Your dialpad come to life. Porting your business or personal number at the press of a button. Select from our menu of modern voice features for your business or personal line. We'll activate these features on your current phone for you. No work (or learning) required from you. We'll be here to transform your number whenever your desires change. -
2
DialedIn
DialedIn
DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead. -
3
CallHub
CallHub
CallHub is a digital organizing platform empowering political campaigns, nonprofits, advocacy groups, unions, and businesses with scalable outreach via calling, texting, email, and automation. The platform offers Predictive Dialer for high-volume campaigns, Power Dialer for personalized calls, and Auto Dialer. AI-powered Smart Insights categorize call sentiments. Dynamic Caller ID, Spam Shield, and SHAKEN/STIR compliance maximize answer rates. Text capabilities include Peer-to-Peer Texting, Text Broadcasts, and Text-to-Join with SMS/MMS support, URL tracking, and automated responses. Workflows automation enables multi-channel campaigns. The mobile app allows volunteers join campaigns from smartphones. CRM integrations with NationBuilder, NGP VAN, Salesforce, and Blackbaud ensure seamless sync. CallHub is SOC 2, ISO 27001, GDPR, and TCPA compliant. Trusted by 200,000+ campaigns, it has facilitated 1 billion calls and 750 million texts. -
4
CloudTalk
CloudTalk
Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).Starting Price: $25.00/month (billed annually) -
5
MightyCall
MightyCall
MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.Starting Price: $20 per month per user -
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NiCE CXone Mpower
NiCE
NiCE CXone Mpower is an AI-first customer experience platform designed to improve CX at scale. It unifies experience automation, AI agents, knowledge management, and analytics into a single, secure platform. The platform uses purpose-built CX AI models to resolve customer needs instantly and proactively. NiCE enables businesses to automate customer intent from initial interaction through fulfillment. With real-time dashboards and reporting, organizations gain visibility into AI-driven CX performance and outcomes. The platform integrates seamlessly with existing enterprise technologies through hundreds of prebuilt integrations. Trusted by global brands, NiCE powers billions of customer interactions each year with measurable business impact. -
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Kixie PowerCall & SMS
Kixie
Kixie is a revenue engagement platform that helps teams connect faster, sell smarter, and scale efficiently with AI-driven automation and seamless CRM integration. ✔️ Outbound Sales: Increase connection rates by up to 400% with AI-powered Local Presence Dialing, Multi-Line PowerDialer, and Spam Risk Reduction. ✔️ Marketing: Automate calls and texts for instant follow-ups and personalized, scalable outreach. ✔️ Inbound Sales & CS: Streamline workflows with CRM-based call routing, shared SMS inboxes, and automated responses. ✔️ RevOps & Leadership: Optimize team performance with AI-powered call insights, live coaching, and real-time analytics. 🚀 Boost productivity and revenue with Kixie. Visit our website to get started for free today, no credit card required! -
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Voiso
Voiso
Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.Starting Price: $49 per user per month -
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Aircall
Aircall
Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 21,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships.Starting Price: $30/user/month -
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VoiceGuide IVR
Katalina Technologies Pty Ltd
VoiceGuide IVR is a fully featured inbound and outbound interactive voice response (IVR) and automatic call distributor (ACD) created by Katalina Technologies. Highly configurable and easy to deploy, VoiceGuide IVR allows for the creation of rich, omnichannel, and personalized interactive experiences. Available as an on-premise or cloud service, VoiceGuides IVR features a graphical call flow designer that provides an intuitive way for creating and managing callflows, thereby allowing call center executives to easily make process changes. Additional features offered by VoiceGuide IVR include speech recognition, text-to-speech conversion, biometric authentication, and multilingual support.Starting Price: $99.00/one-time -
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Parlance
Parlance
We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with every day. Parlance empowers organizations to harness the power of voice and enable your customers to speak naturally and connect directly when they call you on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad. Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more. -
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IVR Studio
Voicent Communications
Voicent's IVR software offers point-and-click call flow design, easy installation and low cost. From simple call flow to incredibly powerful connections to web applications and other tools, IVR Studio simplifies business integration and increases flexibility. Based on internet standards, Voicent IVR Studio is extensible and allows integration with existing websites and custom-developed Java classes, which enables independent developers to extend Voicent IVR solution to meet unique business needs. As with all Voicent software, you buy it once and own it for life. Because there are no monthly fees or per-call charges, you get the highest Return-On-Investment (ROI) and the lowest Total Cost of Ownership (TCO). With an IVR business phone system, you can eliminate repetitive questions and requests to live agents. Automatically send calls to available agents to shorten the call waiting period for your callers. -
13
Sip2Dial
Sip2Dial
Cloud call center software to eradicate the issues in on-premise based systems. Our cloud call center software allows businesses to manage their call centers remotely and protect their data from external threats. Sip2Dial’s cloud call center software gives agents the tools and data they need. Our cloud call center software offers an instinctive interface that links customer settings from various channels and directs to various agents. The best part about our cloud call center software is that it can eliminate hold time by providing for your clients the alternative to revive an agent call back when their position touches base to the front of the line. Increase visibility and transparency and make things much easier. We at Sip2Dial understand client requirements precisely. We take time to understand tailored deployments to specific contact center needs, performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.Starting Price: $19.95 per user per month -
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SpeechVox
Manam Infotech
Touch Tone (DTMF) based IVRs are now an aging technology and are being fast replaced by IVR’s with speech recognition capability. Manam Infotech presents SpeechVox, the next generation of speech recognition IVR with behavior recognition and artificial intelligence that improves the performance of the IVR automatically overtime. SpeechVox can work in your existing infrastructure supporting a wide array of telecom protocols such as E1, T1, SIP, Analog, and SS7. People are tired of speaking to automated machines and often get frustrated when dealing with a traditional IVR, Behavioral IVRs are not just machines but machines with artificial intelligence which behave according to the callers speech, pitch, past preferences, historical data etc. All this giving the caller a feel that they are speaking to a human. -
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Kunnect
Kunnect
Kunnect provides high quality hosted call center software to help you run your business effortlessly! Kunnect is the best Hosted Call Center Software available today. We provide an Amazon cloud based solution that covers all your call center software and telecommunications needs anywhere on the globe. Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. Offers post call actions like printing of invoices or lead sheets.Starting Price: $125 per month -
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Knowlarity
Knowlarity Communications Pvt. Ltd.
AI-enabled Cloud Telephony Solutions & Deep Insights. Automate communication, bring operations online and handle the large volume of call inflow. Use Automated Outbound Solutions to reach out to students and parents. Conduct surveys and collect important data with just a missed call. Use Automated Outbound Solutions to reach out to your customers. Use IVR and hosted call center solutions for verification and reducing COD cancellations and operational costs. Offer assistance to your patients 24x7 with our hosted call center solutions. Save customers' time by coupling IVR with ASR allowing them to reach the concerned person in half the time, especially during emergencies and send them regular updates. Collect customer data for your marketing campaigns with missed call solutions and handle large call volume with Smart IVR. Reach out to your customers with important updates with our automated outbound solutions. -
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NobelBiz
NobelBiz
About NobelBiz: With over two decades in the CCaaS sector, NobelBiz is renowned for enhancing productivity in worldwide contact centers. Our specialty lies in merging a custom-designed telecom carrier, ideal for call center traffic, with modern omnichannel cloud contact center software, supported by outstanding customer service. About NobelBiz OMNI+: NobelBiz OMNI+ emerges as the ultimate CCaaS solution, offering a blend of features, functionalities, and integrations for comprehensive contact center management. This all-encompassing software features extensive channel integrations and CRM compatibility, crafted for seamless remote work. It stands as a user-friendly, inclusive solution for diverse omnichannel contact center requirements. About NobelBiz Voice Carrier Network: As a leading VoIP provider, NobelBiz Voice Carrier Network is distinctively designed for global contact centers. It provides unmatched voice quality and consistent service across its international network. -
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Fonada
Fonada
Founded in 2018, Fonada is a leading provider of innovative cloud telephony solutions designed to enhance and streamline business communication. With a robust suite of services including auto-dialers, Interactive Voice Response (IVR) systems, Cloud Call Center, Click to Call, and RCS messaging, Fonada empowers businesses to operate efficiently, reduce costs, and improve customer engagement. Our solutions are tailored to meet the diverse needs of various industries, from finance and healthcare to e-commerce and logistics. Fonada’s auto-dialer system boosts call connectivity and productivity by automating outbound calls, ensuring higher reach and engagement rates. Our IVR systems offer seamless call routing, enabling businesses to manage high call volumes and deliver exceptional customer service. -
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CloudCall
CloudCall
CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster. Let data drive your business Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits. Get more control Keep everything in your CRM and see how your teams are doing from anywhere. Boost productivity and profits Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows.Starting Price: $15/user/month -
20
Intalk.io
Intalk.io
Intalk.io is a Multi-Channel Call Center Software Solution in India equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With the Cloud Contact Center Software, you can have a seamless experience as our state-of-the-art solutions make it easier for you to manage the workflow. If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow. -
21
MyOperator
VoiceTree Technologies
MyOperator is India's largest Call + WhatsApp platform, catering to 15000+ businesses including NCERT, Amazon, Lenskart, Apollo, and Myntra. With a suite of offerings like integrated Call + WhatsApp, Dialer App, 360-degree Campaign Management, Office IVR, toll-free number, call analytics, cloud call center, SMS/WhatsApp campaigns, and CRM integration, MyOperator empowers your team to convert every customer interaction into a business opportunity. ✅ 15000+ Brands using Call + Whatsapp to cater to their customers ✅2.5+ Billion Conversations managed through MyOperator platform ✅ Highly rated on Google, G2, and Capterra ✅ 99.9% uptime with multi-geographu redundancy ✅ Automate service through Voice and WhatsApp bots ✅ Build intelligent WhatsApp campaigns/ auromations to engage customers ✅ Run customer service on VoIP-ready Contact Center with WhatsAppStarting Price: ₹200/month -
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FreJun
FreJun
FreJun automates calling, logging your business calls and insights with your favorite workflow tools in a single click. Eliminate manual dialing and make more calls with click to call and autodial. All the calls are recorded and logged automatically which you can use for future reference and training. Improve call pickups with the help of Google verified calls or True caller on your FreJun virtual number. Use FreJun’s analytics to track your team’s performance and find which part of your process is working and which can be improved. No more switching between multiple apps! Integrate FreJun with your existing workflow tool, and get all your call data organized in one place.Starting Price: $17.50 per month -
23
Genesys Cloud CX
Genesys
Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.Starting Price: $75 per user per month -
24
BigmOuth
Talking Technology International
Bigmouth - designed by Talking Technology - is a complete voice mail and phone tree auto dialer package. This award winning software application generator and single-line hardware card is designed for easy creation of voice mail, automatic call transfer (Automated Attendant), interactive voice response and auto dialer applications. The Bigmouth application generator includes resources for message notification, paging and remote access. With Bigmouth - developers, VARs and end-users can easily create message retrieval systems for inside users and outside callers, providing both with the opportunity of sending and retrieving messages. BigmOuth acts as an auto dialer for groups, clubs, churches and schools. BigmOuth can dial a list of up to 300 members and leave a message. The Goldmine Telemarketing Module, an add-on module for Bigmouth, enables BigmOuth to dial groups of unlimited length. -
25
YOCC
Bigv.in
YOCC can add multiple extensions to your Cloud telephony solution India for all your locations, departments and employees and your mobile office is ready for business. You can choose an easy to remember Toll free or Non-Toll free virtual number or even choose to continue your existing number. Greet and serve customers in the language of their choice with top of the line multi lingual cloud contact centre. Think Global But Act Local! YOCC multi-level IVR Solution helps smartly streamline all strategic business units on single hosted number. YOCC enables live as well as recorded Call monitoring to listen to any or every call between agents and customers and ensure high customer service standards. View comprehensive call analytics, agent specific call reports and more using the YOCC web interface and mobile app to get insightful inputs on inbound calls. -
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Vonage Contact Center
Vonage
Cloud contact center software designed for your business. Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform. Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce. Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations. -
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CenturionCARES
CenturionCARES
Customer data collected by CARES is always passed along throughout the customer experience journey. No need for agents or customers to repeat themselves. CARES will reconnect a call directly to the agent who was assisting the caller when the call was disconnected, preserving the continuity and accuracy of the interaction. Identify segments of your customer base for priority routing to the front of the queue or to agents specifically trained to service VIP customers. Allow your customers to press or speak their way through your phone menu. CARES is tailored to the unique needs of your organization. Customers receive account-specific information while they wait in a queue, saving time while maintaining the personalized service experience. Gives callers the option to receive a call back from the next available agent rather than hold, allowing better use of their time without losing their place in line. -
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MCUBE
VMC Technologies
ntroducing MCUBE’s revolutionary unified omnichannel solution for Cloud Telephony Services—the ultimate breakthrough in business communication. Say goodbye to scattered communication hassles and embrace a seamless, integrated experience that allows you to focus on what truly matters—your customers. This cutting-edge solution brings together voice, WhatsApp, SMS, email, and social platforms under one powerful interface, ensuring every interaction is tracked, managed, and optimized in real time. With advanced analytics, smart routing, and automation, MCUBE enables businesses to deliver personalized experiences, reduce response times, and drive higher engagement. Whether it’s enhancing customer support, boosting sales efficiency, or creating stronger brand connections, MCUBE’s omnichannel technology is built to scale with your business needs. By unifying communication channels, it helps you increase productivity, maximize ROI.Starting Price: NA -
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CenterMaster
AcuCall
Whether you have a dedicated team or need an enterprise solution, the CenterMaster platform is easily scalable to support your organization. Outside of CenterMaster’s standard or canned reports, AcuCall’s Reporting Services provide you the data you need to drive results. We understand the importance of timely and accurate data to measure performance and adjust business processes. Route inbound calls to skilled agents across the globe through the CenterMaster cloud. Whether you have one location, multiple locations, or virtual agents CenterMaster will connect customers to the right department and agent creating positive customer experiences. AcuCall’s Professional Services team can facilitate integrations with third-party applications and tools so agents can seamlessly navigate workflows to effectively and efficiently serve customers. -
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Thrio
Thrio
Whatever the size or shape of your enterprise, however many agents you have, whether it’s customer service, sales, or care you provide, our cloud contact center platform helps you stay at the heart of the conversation. A sales and customer care world where agents are happier and infinitely more productive. Where every single customer leaves satisfied and intent on returning. Where every service provider and enterprise has access to sophisticated cloud technology that’s neither hard to use, nor painful to upgrade. A platform architected specifically to reduce cost, vendor hassles, and integration headaches. Tech that’s flexible enough to be used exactly how you need. With an eye towards minimal downtime. Thrio handles inbound and outbound voice, SMS, chat, email, and social interactions. Our unified routing engine brings together these channels within a powerful native workflow automation framework. It’s hybrid communication at its finest.Starting Price: $89 per month -
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NUACOM
NUACOM
NUACOM is a Software-as-a-Service and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls. Sales and customer service are important departments for any organization and having a powerful communication platform is crucial for business success. Our calling platform is focused on the user experience, call analytics and automation, so you can focus on what matters most: close more deals and delight your customers. Deliver exceptional customer service and handle successful sales calls through the power of our VoIP solution for SMEs or our versatile call center software. Collect information from inbound calls and set up automation workflows to streamline the support process. Track every call query, review call logs, and view which agents are interacting with which customers. Look up all information about your callers with a click.Starting Price: €9.99 per month -
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Office24by7
Office24by7
Every customer counts. Every deal counts. Make the best of your efforts in sales, marketing and customer support. Make happy customers. Make happy teams. Seamless communications leads to seamless messaging. The right tool empowers communication with robust technology and better problem solving. Treat your customers! Make them feel better about your product/services. Automation is not just easy for you. It customizes communication with your customers. Say good bye to manual tracking and engagement. Your sales force will always be on the same page. Make better deals. Make better customers. Talk about gratifying customers! Support is life and blood of a business. Go beyond making loyal customers. Make brand advocates. -
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CallCenterHosting
CallCenterHosting
Enriched with advanced features, cloud-based solutions from CallCenterHosting bring you business success. The success of a call center depends on the efficiency of a dialer and its capabilities to outreach customers. The suitability of dialers depends on the number of agents available and the scale of the need for outreaching customers. Cloud-based call center solutions that help your agents negotiate with customers with the right tools and information. Cloud has taken the call center industry to a completely new level and, it has brought in several innovations that have made it possible to tap the full potential of customer service with the help of cloud-hosted call centers. Use toll free and virtual numbers to communicate and endorse your products or services to your new customers. Steady communication with customers is the key to achieve business success. Companies look for ways to be highly accessible to their customers in terms of how easily the customers connect with them.Starting Price: $7.49 per user per month -
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3CLogic
3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.Starting Price: Contact for a quote -
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Orbox
ORBCOM
Simple to setup - Supports several phone models and multiple operators and it’s easily integrated to existent centrals. Easily manage all your phone communications – through an intuitive and nice platform. Route each incoming phone call to the right person/agent at the most appropriate time. Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel. Allows you to create unlimited call routes, which you can easily manage in the back office. Customized messages for automatic attendance- setup by extension number, by time or by caller. Redirect incoming calls to predefined numbers and forward busy calls to your queue with the caller's information saved for reference. Conference calling is a powerful feature that can save you time and money when trying to connect 3 or more people. -
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SparkTG
SparkTG
SparkTG is revolutionizing the cloud telephony industry by offering cutting-edge cloud IVR solutions. Talk to us to know what all we can bring to your business as the IVR service provider. Every organization needs to create a trust for its customer to generate more sales, provide the best service, and generate bigger profits. SparkTG helps you build that trust with your customers when they call you. At SparkTG, we offer 99.99% uptime; almost no downtime to hinder your business. Incase of any issue, we still ensure the calls remain online and there is always a backup. The audio is very high quality. We ensure 24/7 network monitoring to solve the issues even before they can start to affect your business. Our customer support team is active 24/7. All calls are encrypted for high-grade security, which means that you can use Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP).Starting Price: $5.00/month/user -
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HGS Agent X
Hinduja Global Solutions
Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Help agents resolve issues faster and reduce hold time with our AI-powered agent assist. Eliminate repetition with our contact center automation and smart actions. Troubleshoot and share screens with Smart consult collaboration. Know how customers feel in real-time with Customer sentiment. Improve response time and reduce multiple screens with a single, unified tool. Monitor service levels and assess performance with quick-access KPI, training, and feedback data. Enable pattern spotting, training enhancements, productivity improvements, and informed decision-making by integrating multiple data sources. Monitor built-in quality assurance dashboards designed to improve agents, teams, and organizations.Starting Price: $119 per user per month -
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Survox
Enghouse Insights
Survox IVR provides an economical, automated interactive survey solution for customer experience, market research, and opinion polling data collection. Survox provides the capability you need to for fast voice-based engagement. Access demographics that can only participate by phone. Caters to your respondent’s preference by providing a choice of engagement methods. Avoid response from just the very satisfied or very unsatisfied by automatically following up transactions with the proactive outbound survey. Blend inbound calls with outbound calls in interviewer queues to assure that callbacks are answered immediately. Screen, transfer and manage calls to maximize caller retention. Automatically schedule or conduct an interview and gather post-transaction feedback. -
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Telebroad ACD Panel
TeleBroad
The ACD Panel monitors all live calls and can control Agent(s) behavior, while supervising the answering of the calls waiting in queue. Once the Panel is set, it automatically identifies long wait times and takes the right action(s) to resolve any issues. Automatically distribute your calls that are 'On Hold' calls to agents located anywhere in the world with a simple drag and drop on the Panel's screen. The live Panel will show you many statistics including the average caller's 'wait time'. This allows you to choose the correct course of action so as not to allow any unnecessary build up or excess callers waiting. The ACD panel provides the analysis of data to provide business intelligence as never before been available. This allows users to view interactive charts, queuing solutions in addition to monitor Agent's behavior and all related Performance concerns. You can configure and customize the dashboard with your personal data values to get a clear understanding of call center. -
40
LocalResponse
OneLocal
Greet your customers with an AI-powered agent. We know it's impossible to be everywhere at once. While you run your business, we'll help you answer incoming calls to schedule and convert more leads. Missed calls can cost your business thousands in lost revenue. When you can't get to the phone, our AI-powered agent will greet your callers, schedule appointments and redirect them to an agent if needed. That way, no customer will be left hanging. 62% of phone calls to small businesses are left unanswered. LocalResponse Features. With intelligent call routing that addresses the needs of your customers in real-time, you can get back to running your business without any interruptions. Instant response capability. Your calls will be routed instantly, depending on the needs of each of your customers. Full customizability for your agent. Set up unique greetings and call handling for your business' hours and after-hours. Convert more leads. -
41
Klearcom
Klearcom
Klearcom is a cloud-based, AI-powered global voice and IVR testing platform that lets enterprises validate and monitor their phone numbers, toll-free lines, interactive voice response systems, and overall call-path reliability across more than 100 countries and over 330 telecom carriers worldwide. Rather than relying on manual test calls, Klearcom simulates real customer call flows, including fixed-line and mobile networks, to discover where routing errors, voice-quality issues, IVR misconfigurations, or downtime might occur. Its solution suite includes automated end-to-end IVR discovery and mapping, regression testing, toll-free number checks, voice-quality assessments, end-agent-reachability tests, fax-line testing, and global caller simulations, all without requiring any installation or changes to a company’s existing infrastructure. It supports multilingual and multi-dialect IVRs, transcribing and evaluating interactive voice menus in 40+ languages. -
42
VCC Live
VCC Live
VCC Live is an Enterprise Cloud Contact Center software provider that for more than 10 years has been consolidating its presence internationally as a reliable business solution for companies dealing with wide-range customer communications through a variety of channels, including Phone, SMS, Email, Webchat, and Social media. Know more about our solution: https://vcc.live/Starting Price: $45 per month -
43
Retreaver
Retreaver
Retreaver is a cloud-based call tracking and routing platform built for performance marketers, agencies, and brands. We help you tag, route, and optimize inbound calls in real time connecting each caller to the right agent, department, or buyer using custom logic and data. Track conversions, measure ROI, and personalize experiences with CRM integrations, caller profiles, and real-time tracking. Our flexible tag system gives you full control over routing, analytics, and call flow optimization. What sets us apart is hands-on, responsive support. No tickets, no waiting just real help when it counts. We also offer seamless integrations with tools like RedTrack, ClickFlare, and TrueCall to give you a complete performance marketing toolkit. With no contracts, no hidden fees, and performance-based pricing, Retreaver is built to scale cleanly and transparently with your business. Explore more on our socials, book a personalized demo, or share your experience with a review.Starting Price: $1.00/month/user -
44
HoduCC
Hodusoft
HoduCC is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module.Starting Price: As per Seat -
45
Smartz Solutions
Smartz Solutions
Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customStarting Price: $55.00/month/user -
46
Upcall
Upcall
We give you a team of professional Upcallers to do your calls, and intuitive software to monitor your results. It’s everything you need to engage your contacts—without actually having to do the call yourself. Upcall is a conversation-driven marketing and sales platform that uses real people to gather insights over the phone. It’s scalable, efficient, and seamlessly integrated within your existing workflow. When you want results, nothing works better than simply asking over the phone. From open-ended responses to specific data points, you can gather exactly what you’re looking for. Increase pickup rates by assigning a local caller ID for any area code - or use your own phone number to display when calling. Engage your leads in a friendly, two-way conversation. Driving the leads towards the goal that you define: schedule an appointment, qualify them for sales, extract information or any other objective. -
47
UJET
UJET
UJET is a cloud-native, mobile-focused customer support platform helping organizations make support an integral part of their business by engaging with customers across all endpoints and channels. We are transforming customer interactions through integrated channels and integrated communications, modernizing the customer experience. Our tools offer a multichannel solution for voice, web, text and mobile app support. Customer support must be seamless for the consumer, must empower agents with the best tools to solve problems and must enable brands to present the best support experience possible. Companies like Google Nest, Instacart, Postmates, and GBM trust UJET to power their customer support programs, enabling reliability, security and scaling across the globe. -
48
FluentStream
FluentStream
Do you want a business phone service that works without costing a fortune in setup or monthly fees? Wouldn't it be nice to focus on your customers instead of spending hours on hold with your provider every time you want to make a small change? Welcome to FluentStream! We're committed to being the easiest business communication system to do business with. We offer no-contract plans with 24/7 client success for every account. Not only will we hold your hand throughout the entire onboarding process, but we'll do everything on your behalf (including the hassle of calling your internet provider). We know how complicated phone setup can be, and we're more than happy to do the heavy lifting so you don't have to. It's all part of being the easiest business to do business with.Starting Price: $20.00/month/user -
49
Cloud Dial
Cloud Dial
In a world, wherein you usually want to be available, an old phone machine now not cut it. Flow to a cloud-based totally telephony gadget with Cloud Dial to assist your corporation and clients stay linked within the workplace or on the circulate. Cloud telephony provides high-quality business-grade voice and advanced call features available on a desk phone, PC softphone or your mobile device, making sure that you never miss that all-important call. A virtual private number is a telephone number that forwards incoming calls to any of a number of pre-set telephone numbers. These are also called a follow-me number, a virtual telephone number or (in the UK) Personal Number. Usually, a virtual telephone number can be set to forward calls to different telephone numbers depending on the time of day and the day of the week using time of day routing. For example, between 9 and 5 on working days incoming calls will be forwarded to one's workplace, but in the weekends to one's cellphone. -
50
Jet Call Tracker
Jet Interactive
Imagine taking a call on your mobile or desk phone and while asking the caller what their inquiry is about viewing exactly what advertising has driven the call you are on. Besides tracking what digital advertising works best you can also monitor calls from other sources of marketing such as email, automated marketing, social media, TV Radio and press, etc. Jet can track using traditional inbound numbers such as 13, 1300 and 1800 numbers along with Local numbers and Australian Mobile numbers. Jet finds that business within finance, auto, insurance and education generate the most calls. Businesses, where customers do a large level of researching online before calling but are ordering a complex product, tend to suit call tracking. While almost all businesses can take advantage of Call Tracking reporting some business types make greater advantage of its ability to tracking digital call generation.Starting Price: $25 per month
