Infraon Infinity Integrations

Approve, assign, and resolve tickets in real time to accelerate resolutions with advanced AI capabilities. Get innovative features like integrated field support, ticket creation via WhatsApp, chatbots, self-service portals, etc. Unleash prebuilt helpdesk workflows with ML/NLP algorithms to ensure agents and customers don’t have to perform allocation based on product catalog or issue type. Easily improve key KPIs like CSAT, FCR, and CES. Capture customer analytics and turn them into actionable helpdesk insights. Leverage a single source of truth to enable agents to provide personalized responses, making customers feel more valued. Smoothly integrate external apps to enhance customer support while reducing time, effort, and costs. Swiftly connect to Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp. Infraon Helpdesk simplifies with an intuitive UI, boosting agent efficiency for proactive support.

Managing multiple assets can be costly, time-consuming, and ineffective with the wrong asset management software. Low productivity is caused by manual workflows and poor collaboration levels. No meaningful insights due to the lack of a single source of data truths. Always reactive instead of proactively preventing asset-related issues. Siloed lifecycles with disparate software and hardware management. Poor asset monitoring without real-time asset tracking software. Multiple vendor dependencies, lead to contractual oversights. Infraon Assets is a fully integrated, easy-to-use software to manage end-to-end IT assets and non-IT assets. You can quickly optimize asset usage and costs, increase asset lifetime, and achieve end-to-end compliance based on best practices. Monitor and manage any number of assets across locations in real-time. Choose between agent-based or agentless deployment without any hassles.

JSON (JavaScript Object Notation) is a lightweight data-interchange format. It is easy for humans to read and write. It is easy for machines to parse and generate. It is based on a subset of the JavaScript Programming Language Standard ECMA-262 3rd Edition - December 1999. JSON is a text format that is completely language independent but uses conventions that are familiar to programmers of the C-family of languages, including C, C++, C#, Java, JavaScript, Perl, Python, and many others. These properties make JSON an ideal data-interchange language. JSON is built on two structures: 1. A collection of name/value pairs. In various languages, this is realized as an object, record, struct, dictionary, hash table, keyed list, or associative array. 2. An ordered list of values. In most languages, this is realized as an array, vector, list, or sequence. These are universal data structures. Virtually all modern programming languages support them in one form or another.

Swiftly manage multiple solutions across different vendors with a centralized and easy-to-use console. Get data-rich insights to address network, fault, performance, resource, and change management challenges. Manage hybrid networks (legacy and virtualized), as well as software-defined and self-organizing networks for easy customer enablement. Infraon’s product suite is SOC2 certified, meeting world-class standards for data security, availability, processing integrity, confidentiality, and privacy. Infraon OSS is a comprehensive system that bridges physical to virtualized infrastructure with seamless management of hybrid, transport, fiber, IP, and wireless networks. Optimize your infrastructure, automate your operations, and monetize your services to increase your competitiveness and become an agile, effective, and efficient service provider. End-to-end provisioning from the beginning. Periodic OS image, configuration backup, and change alert.

Many repetitive high-volume ITSM tasks demand 100% accuracy, making life hard for multiple teams. Insufficient service desk features that lead to ineffective modernization. Delayed approvals and resolutions because of multi-team dependencies. Unproductive agents and business users, resulting in unmet SLAs. Extra training for staff that could take up to 10-40 hours every year. Remote workspace pressures leave no room for in-person meetings. Lack of the ability to identify patterns and predict potential service issues. Infraon ITSM is an AI-based software that supercharges team communication and collaboration with prebuilt automated workflows. You can create a fully modernized workspace with quick resolutions, proactive monitoring, intelligent alerts, and more. Unified dashboard to track and manage all service desk tasks in real-time. Collaborative tools to sync up IT users, as well as business teams and vendors.

A remote access and security platform that enables employees and external actors to remotely access on-premise and hybrid applications and servers without the need for costly VPNs. All remote session Infraon Secura remote control software can record any or all RDP/CLI sessions on a Windows/Linux/other server. It can record precisely all user activity during terminal server sessions. Administrators can join an ongoing remote session and also offer assistance to users during troubleshooting sessions. Ensures that all files transferred over the network are clear and secure. Any files that are suspect or infected are denied access. Provide IT administrators with the ability to view and, if necessary, interrupt and terminate an active session. The zero trust security model restricts commands that are potentially dangerous and unauthorized made by unwitting users. The administrator can write CLI scripts and schedule them to be executed by the SecuRA.

A platform-centric AI/ML-driven approach for centralizing and processing huge amounts of IT-related data from disparate sources. Empower multiple teams to be more responsive to outages and slowdowns and get bi-directional connectivity with ITSM technologies. AIOps tackles daily IT operational issues at scale by leveraging diverse technological techniques, including ML, network science, combinatorial optimization, and other computational approaches. AIOps allows businesses to address a wide range of IT management operations, from intelligent alerting, alert correlation, and alert escalation to auto-remediation, root-cause investigation, and capacity optimization. Use a disciplined framework for proactively streamlining processes, resources, personnel, information, and communication. Manage everything 24/7 by continuously examining, improving, and optimizing operations. Establish processes that reduce the unnecessary noise you experience when incidents occur.

Save time and reduce configuration errors with network change management software. Automate the configuration of network devices while adhering to compliance with regulatory standards. Get a vendor-agnostic solution for managing network applications across devices like routers, switches, bridges, etc. Receive network-related real-time alerts on mobile devices or other channels every time any changes or events. Supports multi-modes of discovery using typically required SNMP and device credentials. Offers comprehensive network configuration backup & recovery across all network devices. Instant detection and alerting on configuration changes with the option. Complete network security auditing of target network devices with details on impacts and events. Monitor via “live tracking” all authorized user actions displaying CLI commands executed and their results with the option to store them as audits for historical analysis.

Use a single service availability tool with a single source of truth. Receive alerts only when it matters, with retries, sensitivity & timeout checks. Get a website status monitoring platform to continuously assess uptime. Infraon Uptime is a unified SaaS platform to monitor your websites, network devices, servers, and ports, all from one location. Keep a close watch on your remote business-critical IT infrastructure with multi-location assessment and get integrated incident management functionalities to resolve issues right away. Infraon Uptime ensures that your teams can easily zero in on downtime issues with an intelligent alerting system. Send updates and push notifications to relevant teams through SMS, email, Slack, etc., and get response time metrics to enhance your network and website performance monitoring capabilities. Get data-rich insights at your fingertips with a proactive monitoring dashboard that helps track alerts, SLAs, etc.

It’s unreliable to use multiple network management tools. But, finding a service provider with a dedicated network lifecycle expertise is hard. Low employee productivity due to constantly switching tools. Multiple EMS/NMS tools with poor visibility of topology. Outsourcing woes caused by poor SLAs and reporting. Extra training for staff that could take up to 10-40 hours every year. Inability to identify and resolve problems and incidents. Event noise that results in network health misinformation. Faster identification of network issues. Reduced downtime whenever faults occur, and custom data visualization. Infraon ITSM is an AI-based software that supercharges team communication and collaboration with prebuilt automated workflows. You can create a fully modernized workspace with quick resolutions, proactive monitoring, intelligent alerts, and more. Integrated fault management and self-healing capabilities to fix outages.

A complete Unified Infrastructure Monitoring Suite for IT, Networking and IoT devices powered by AI. Powered by AI, Infraon IMS offers you a platform that provides precision monitoring, detailed insight and rapid troubleshooting for heterogeneous IT Infrastructure across enterprises of all sizes. Gaining real time reports and alerts on application and network performance on a single platform enables teams to collaboratively troubleshoot performance issues and proactively ensure top-notch service quality. Change from manual to automatic and simplify your IT tasks to skillfully manage all devices across multiple data centers from a single location. Equip IT workforce to seamlessly troubleshoot issues and ensure service excellence anytime and anyplace. Download, baseline and actively track any configuration changes in your network devices with color-code highlights, instant notifications and approval settings.