Audience
Companies seeking a solution to alleviate calls to the helpdesk with automated password reset
About IDReset
Self-service password reset applications are designed to ease helpdesk load by providing a secure mechanism for users to independently reset their accounts via web or phone. INI delivers automated password reset solutions that uniquely meet an organization’s security needs as well as the expectations of its users. Helpdesk inquiries cost an average of $10-$30 per call. By automating the reset process, a self-service password reset application allows most organizations to realize a return on investment that pays for the application within the first year of use. Time saved by users, helpdesk, IT, finance, and security personnel yields significant productivity gains throughout the organization providing significant value to the bottom line. Elevates security by removing the agent from the authentication process. Enhances convenience with 24/7 immediate access. Maximizes ROI with 20%-40% fewer costly helpdesk calls. Frees helpdesk staff to work on mission-critical issues.
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We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes).
Electric's team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we've got your team covered.
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Effective tools for optimising day-to-day password management for end-users - ensuring corporate and regulatory security compliance and freeing up your helpdesk. There are three components of Sysgem Self-Service Password Reset that are to be installed. The central service should typically reside on the domain controller; the web enrolment system can be installed on any IIS server in the domain; and the workstation component should be installed on all end-user workstations to allow users to reset their password on demand. The Domain Controller runs a Windows Service which carries out the operation of resetting passwords for end-users. It also holds a database of questions and answers, which are created by the end-users themselves, and subsequently used to verify the authenticity of the person wishing to reset their own password.
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Integrations
No integrations listed.
Company Information
Interactive Northwest
www.interactivenw.com/products/ini-idreset/
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
IDReset Product Features
Identity Management
Multifactor Authentication
Password Management
Access Certification
Compliance Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning
