Audience

Companies seeking an omnichannel solution to manage campaigns for businesses

About ICR Evolution

Whether you’re an SMB or FTSE100, a utilities or financial services business, whether you have 10 or 600 agents, own a telemarketing or customer service operation, ICR Evolution has a solution to help you tend to your customers´ every need in a productive fashion. Reduce propensity to contact and increase your First Contact Resolution rate with our scripting and templating features, allowing you to provide unified communications. Our software is so easy to use that it will not only reduce agent burn-out but also free up more time to focus on full customer assessment, preventing repeat contacts. The ICR software includes several dialing modes (predictive, progressive, preview and agentless), allowing you to choose the most relevant option for each of your telesales campaigns. All your agents need to do is focus on how they´ll collect the money, the evolution software takes care of the rest!.

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Integrations

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Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

ICR Evolution
Founded: 1991
Spain
icr-evolution.com/en/

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

ICR Evolution Frequently Asked Questions

Q: What kinds of users and organization types does ICR Evolution work with?
Q: What languages does ICR Evolution support in their product?
Q: What kind of support options does ICR Evolution offer?
Q: What other applications or services does ICR Evolution integrate with?
Q: What type of training does ICR Evolution provide?

ICR Evolution Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting