Audience
Companies in need of a solution to manage customer sales & support outsourcing to eliminate customer service stress
About Humach
Whether you’re looking to outsource customer support and sales operations, implement new CX solutions, or create an automated self-service strategy, Humach is the outsourcing company that will find and customize the right combination of services and solutions for your business. Humach makes it simple and more cost-efficient for businesses to outsource and improve service quality. By combining award-winning live and digital agents with robust contact center technology, we make it easy for you to focus on what’s important: customers and business success. Experienced live agents who thrive on providing exceptional customer service and delighting customers at every touch-point, our people are your people. AI-powered Digital Agents deliver faster, more satisfying experiences by interacting naturally with customers and freeing live agents from costly, repetitive tasks 24/7/365.
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Pricing
Starting Price:
$75 per month
Integrations
No integrations listed.
Company Information
Humach
Founded: 2013
United States
www.humach.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
24/7 Live Support
Online
Humach Product Features
Call Center
Call Recording
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Scripting
Campaign Management
Database
Escalation Management
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management
Customer Service
Knowledge Base
Live Chat
Surveys & Feedback
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management