Audience
Companies that need solutions for IT Service Management, FOI & Case Management, Facilities Management and Customer Service
About House-on-the-Hill Software
House-on-the-Hill Software is built to support you and the people that matter. We provide four interchangeable solutions: IT Service Management, FOI & Case Management, Facilities Management and Customer Service. Our software is flexible, affordable and created with you at the heart. Out-of-the-Box House-on-the-Hill Software is ready for these solutions in the Cloud or On-Site. Pick the solution which best reflects your organization. Deliver a modern ITIL driven service desk with a deep set of tools, automated workflows and a self-service portal. Paperless solution to aid your team with new requests logged by the public via the portal or by email, these cases can then be categorized into types and workflows. Helps your sales team provide high quality customer support. Use data driven decisions from reports and KPIs to continually improve your service.
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Pricing
Starting Price:
£40 per agent per month
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
House-on-the-Hill Software
Founded: 1993
United Kingdom
www.houseonthehill.com
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Product Details
Platforms Supported
Cloud
Windows
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
House-on-the-Hill Software Frequently Asked Questions
House-on-the-Hill Software Product Features
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums