Audience
Any company that faces data security and privacy compliance challenges- GDPR, CCPA, FERPA, GLBA, HIPAA, etc.
About Helpy
Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Safeguard your data without compromising on giving customers heroic support!
Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep data private and secure. Helpy has been installed over 500,000 times, with both the open source and pro version in use around the Globe.
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
API:
Yes, Helpy offers API access
No integrations listed.
Company Information
Helpy.io, Inc.
Founded: 2016
United States
helpy.io
Videos and Screen Captures
Main ticketing UI
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Product Details
Platforms Supported
Cloud
Linux
On-Premises
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
Helpy Frequently Asked Questions
Helpy Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Incident Management
Known Issue Management
Network Monitoring
Helpy Additional Categories
Helpy Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great for free" Posted 2020-05-05
Pros: Super good support desk center that provides ticketing and other support options. It's free which is nice.
Cons: Very basic so if you need white label it's not possible.
Overall: Overall it's a very good option especially because it is free vs. other tools that charge a lot for ticketing.
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