Audience
Small or emerging businesses
About Helprace
Create powerful teams and happy customers with Helprace. Helprace is a simple helpdesk software for customer support, offering integrated tools to deliver top-notch customer service. These include ticketing and email management, customer community, feedback, documents and knowledge base.
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Pricing
Starting Price:
$9.00/month/user
Pricing Details:
Tickets
Tickets - $9 oer agent per month
Helpdesk - $18 per agent per month
Complete - $27 per agent per month
Community and Feedback
Community- $9 oer agent per month
Self-service- $18 per agent per month
Complete - $27 per agent per month
Docs and KB
Docs- $9 per agent per month
Self Service- $9 per agent per month
Complete- $27 per agent per month
Tickets - $9 oer agent per month
Helpdesk - $18 per agent per month
Complete - $27 per agent per month
Community and Feedback
Community- $9 oer agent per month
Self-service- $18 per agent per month
Complete - $27 per agent per month
Docs and KB
Docs- $9 per agent per month
Self Service- $9 per agent per month
Complete- $27 per agent per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Helprace
Founded: 2011
United States
helprace.com
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Product Details
Platforms Supported
Cloud
Android
iPhone
iPad
Training
Documentation
Webinars
Live Online
Support
Online
Phone Support
Helprace Frequently Asked Questions
Helprace Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Call Reporting
Customer Service
Alerts / Escalation
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management
Appointment Management
Call Center Management
Email Management
Live Chat
Queue Management
Social Media Integration
Virtual Assistant
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat