Audience

Companies looking for a powerful IT Service Management software that helps modernize your IT support operations

About HelpMaster

We can help your team and your business work smarter and deliver better service both within your company and to your external clients. For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of advanced features for you to grow into. For enterprise organizations looking to align their maturing support services with the principles of ITIL® and other service management frameworks, you'll find HelpMaster an intelligently designed and powerful tool that will allow you to align your business with ITIL incident management, ITIL Problem Management, Change Management, Knowledge Management and more. Unlock the potential in your support team and business operations and realize the benefits that come from great customer support and effective IT service management.

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Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

PRD HelpMaster
Founded: 1997
Australia
www.helpmasterpro.com

Videos and Screen Captures

HelpMaster Screenshot 1
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Product Details

Platforms Supported
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

HelpMaster Frequently Asked Questions

Q: What kinds of users and organization types does HelpMaster work with?
Q: What languages does HelpMaster support in their product?
Q: What kind of support options does HelpMaster offer?
Q: What type of training does HelpMaster provide?
Q: Does HelpMaster offer a free trial?

HelpMaster Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Multiple Brands / Products