Audience
Help Desk solution for companies
About HelpDeskAdvanced
HelpdeskAdvanced is the web and mobile-based solution, ITIL v3 compliant, which governs services in all organizational areas in which Service Management is one of the prerogatives to successfully achieve, optimize and effectively the business objectives in charge, operating through high-quality standards . The Service Desk solution, HelpdeskAdvanced, is based on the logic of process automation, supporting the different strategic scenarios of service governance, thanks to the automatisms and high configurability of IT and Business processes. With HelpdeskAdvanced you offer your users an intuitive and immediate Service Desk solution, which optimizes theUser Experience , through channels and interfaces that facilitate its operation. Thanks to the mobile app , available from the 10.1.16 release of HelpdeskAdvanced, the main features of Service Management are made available anywhere and at any time.
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Integrations
Company Information
PAT
Founded: 1992
Italy
www.pat.it
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Product Details
Platforms Supported
Cloud
Windows
Support
Phone Support
Online
HelpDeskAdvanced Frequently Asked Questions
HelpDeskAdvanced Product Features
Help Desk
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Alerts / Escalation
Automated Routing
Community Forums
Known Issue Management
Multiple Brands / Products
