Audience

HelpDesk ticketing, FAQ and live chat platform for e-commerce businesses

About HelpCenter

HelpCenter is an intuitive, easy to set up and use customer service software for e-commerce to make your interactions with customers more effective. Save tons of valuable support team time with our user-friendly FAQ builder that allows you to create an informative, easy to navigate FAQ page in no time. Effortlessly manage all incoming inquiries from a single location with HelpDesk, no matter the channel – let your customers decide! Finally, use our customer service app to allow your visitors to address their concerns instantly with our Live Chat right in your store, or let them fill in a contact form outside office hours. Enjoy a smooth, unified communication experience and turn it into excellent customer support service with HelpCenter.

Pricing

Starting Price:
$7.99 per month
Pricing Details:
Billed annually
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

HelpCenter
Latvia
www.helpcenterapp.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Live Online
Videos
Support
Online

HelpCenter Frequently Asked Questions

Q: What kinds of users and organization types does HelpCenter work with?
Q: What languages does HelpCenter support in their product?
Q: What kind of support options does HelpCenter offer?
Q: What other applications or services does HelpCenter integrate with?
Q: What type of training does HelpCenter provide?
Q: Does HelpCenter offer a free trial?
Q: How much does HelpCenter cost?

HelpCenter Product Features

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding

HelpCenter Additional Categories