Audience
Companies looking for a Help Desk platform
About Help Desk Premier
Help Desk Premier is easy-to-use IT support software that can be installed on your network in minutes (we’ll even do it for you) or it can be hosted on our servers. ?No matter what type of industry you cater to, your organization relies on powerful tools to provide the ultimate customer service experience. BrightBox Solutions provides a flexible, scalable solution that’s easy to use to bring you a versatile means of performing at peak level. ?Our Professional Edition is free for up to two users, but if your needs are more robust, our Enterprise Edition offers the capabilities you need without breaking the bank.
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OneDesk
OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs.
The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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Orcatec
Leading software for service industry, e.g. HVAC, Electrical, Plumbing, General Contracting, Carpet Cleaning, Gates, Fences, Windows, Hair and Beauty Salons.
All MUST HAVE features gathered in one place to run successful business.
Create and dispatch appointments.
Distribute work for your team through unique system of work planning.
Time Cards.
Protect yourself from negative reviews with a special service.
GPS tracking of employees.
Route optimization.
Very low credit card processing fees!
Your business is unique therefore, Orcatec enables you to tailor the software to exactly how you want it to maximize the profitability.
We offer live onboarding and training for you and your team.
Custom software development for your business to be able to solve specific challenges that prevent you from being the best at what you do.
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LiveHelpNow
• Software solutions to meet all of your customer support, contact center, lead generation, and help desk needs.
• All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email management, and VoIP call management, yet your team will receive one streamlined communication history.
• Tools/features include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more.
• Get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media and more.
• HIPAA, ADA and PCI compliant
• Quick, easy installation. No setup fees or contract.
• Free 30-day trial
• Free training and 24/7 Support
• #1 rated 7 years running as best live chat and SMS help desk platform
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Web Tracks
Web Tracks by Gritware is a help desk and IT asset management software program. Simple, clean, and browser-based, Web Tracks helps IT professionals easily assign and complete tasks and help desk tickets, track computers, peripherals and software licensing, track IT expenditures, and create reports on help desk, inventory, and purchasing. Web Tracks is offered in two editions: Standard and Enterprise.
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Pricing
Starting Price:
$995 one-time payment
Integrations
No integrations listed.
Company Information
Help-Desk-Software
Founded: 2009
United States
www.help-desk-software.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
Help Desk Premier Frequently Asked Questions
Help Desk Premier Product Features
Help Desk
Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Incident Management
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
