Audience

Home improvement industry

About Hatch

Accelerate your revenue with instant two-way conversations. Built for your home improvement team to start and automate all of your text, email, and voice conversations in one collaborative workspace. From the time a homeowner requests a quote all the way to getting their project installed, homeowners want a better home improvement experience. Hatch integrates with your lead sources and gets you in touch with your leads the minute they click "submit" with texts, emails, and voicemails. Never miss another follow-up. Hatch redefines follow-up by automatically re-engaging every quoted lead after 48 hours of no response. Hatch takes the stress out of appointment confirmations, product updates, and scheduling installations.

Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 2.0 / 5
support 2.0 / 5

Company Information

Hatchify
Founded: 2016
United States
www.usehatchapp.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support
Online

Hatch Frequently Asked Questions

Q: What kinds of users and organization types does Hatch work with?
Q: What languages does Hatch support in their product?
Q: What kind of support options does Hatch offer?
Q: What other applications or services does Hatch integrate with?
Q: Does Hatch have a mobile app?
Q: What type of training does Hatch provide?

Hatch Product Features

CRM

Calendar/Reminder System
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Quotes / Proposals
Segmentation
Social Media Integration
Call Logging
Document Storage
Mobile Access
Task Management
Territory Management

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Multi-Channel Communications
On-Demand Communications
Personalization
Interactive Content
Print Management
Template Management
Video Content

Sales Enablement

Contact Management
Content Management
Document Management
Lead Management
Proposal Management
Collaboration
Goals / Quota Management
Meeting Management
Performance Management
Presentation Management
Territory Management
Training Management

Hatch Verified User Reviews

Write a Review
  • A Hatch User
    Owner
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Hated It. Underwhelming. Doesn't work. Don't sign their contract."

    Posted 2022-07-09

    Pros: I really liked the chat-to-text feature. This was the only feature we used because it was the only thing that worked.

    Albeit, the chat code they gave us to install on our website did not work at first. It went through a few iterations before it would work. This is how our hate-hate relationship with hatch began. With something really basic, not working off the bat.

    Cons: The downsides are that this app is faking it until they make it.
    It is a half-baked tool that cannot be configured by the end-user. Everything from campaigns to workflows has to be done by hatch after going through their many 30-minute, weekly onboarding calls.

    We paid a total of two months ($250/mo) and the only hatch "strategy" that worked was the chat-to-text feature in their "speed to lead" strategy. After a month of their onboarding, the following strategies were still not up and running: sales follow-up, customer experience, nurture and reviews.

    You cannot demo this app on your own, it is actually done expertly on their demo call. On this call, you get to see all the bells and whistles and I was convinced this would be a great help for our service business....until, the onboarding starts and you immediately get the sense that 1) they are short-staffed 2) customer service reps don't know what their website and knowledge-base state 3) onboarding calls could have been reduced to one call, instead of rushing through 30-minute, weekly calls, before you are scheduled for another call a week down the road.

    They state that hatch communicates with getjobber.com (our CRM). It might work for some, but it never worked for us. The chats and emails that we were having in hatch never made it back to Jobber, so we had to switch back and forth between apps to make sure we didn't miss any important information.

    By this time, I've paid another month of service ($250/mo) and the campaigns and the workflows are still not up and running and they attempt to schedule a fourth onboarding call. This is when I stopped caring about hatch and started looking for an alternative.

    Overall: Hatch is not solving any of our problems. It created more work and wasted our time.

    I started being more productive when i switched from Hatch to Salespype, which I highly recommend you check out.

    Read More...
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