Alternatives to HarePoint HelpDesk for SharePoint
Compare HarePoint HelpDesk for SharePoint alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to HarePoint HelpDesk for SharePoint in 2026. Compare features, ratings, user reviews, pricing, and more from HarePoint HelpDesk for SharePoint competitors and alternatives in order to make an informed decision for your business.
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ManageEngine ServiceDesk Plus
ManageEngine
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. -
2
ServicePRO
Help Desk Technology International
Automate your service desk with ServicePRO! Whether you want to auto-route incoming emails, escalate requests, monitor service level agreements, or send custom status notifications to stakeholders, you can use ServicePRO’s robust rule engine to do it all with an intuitive rule designer interface. Manage requests assigned to you and your team easily from one place. Easily create and manage service requests to effectively service your customers. Set alerts and notifications to keep your support reps and customers updated in real-time. Quickly and efficiently log new requests for common issues. Choose from multiple project templates to manage multi-task activities and automate standard processes. Capture additional data to quickly resolve issues, lower resolution times and enhance reporting. An alert is an automated notification indicating that a predefined event has occurred, and some action is needed. -
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ALVAO Service Desk
ALVAO
No one has to hunt around for information, whom to contact to report a device fault, a system crash or to request an equipment. Employees can contact the Service Desk either through the self-service portal or directly via Teams or Outlook. Get the full Service Desk experience without ever having to leave Microsoft Outlook. You can access your ticket log, browse our knowledge base or create e new request from a catalogue. The requester is clear about who is handling their request, its status and how much time remains to resolution. They do not have to call the helpdesk to ask about the resolution status. Don’t waste time sorting requests. The system will ensure that each request is assigned to the right team. Requests are automatically sorted according to assigned priorities. The team has a clearly organized work schedule and will never forget anything important.Starting Price: $40/agent -
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Re:Desk
Re:Desk
Only essential support team features. Track customer requests like a boss: from contact forms, emails, orders, etc. Track all your customers email, Twitter or Facebook requests in one place efficiently and fast. All requests are converted in helpdesk tickets and goes to specified support team agent. Check features for downloading or cloud versions. The helpdesk solution will help you to manage tons of customer messages, and automatically assign them to correct department or support agent - all for reducing workload and improving customer experience. Open Source PHP HelpDesk make it available to control working process of your support agents, and as result, increase satisfaction of your customers. Coming soon: reply time reports. Ecommerce ready customer help desk ticketing system is the best solution to organize customer support service for your online or multivendor store, for small business or medium.Starting Price: $99.00/one-time -
5
Total Support HelpDesk
Resource Dynamics
Total Support HelpDesk is a simple, easy to use SERVER|CLIENT solution. Running Stand Alone w/ built-in CRM. Or, if you already have an external contact manager such as Act!, MicrosoftSQL Contacts, Oracle, Sysbase ASE, we integrate as a HelpDesk Add-on. Deploy your database anywhere! LAN or place into a Cloud Server environment. With easy user access from anywhere-anytime, right from your PC. Total Support HelpDesk is for any company or organization that needs to track calls/emails from their clients. From inception to resolution! With built in Work Flow, Total Support HelpDesk gives you the ability to confirm and reassure your clients that their inquiries are being processed with the highest importance needed to provide them with a resolution as quickly as possible. With custom Priorities and Priority Escalation, you will never have an inquiry slip through the cracks.Starting Price: $195 one-time payment -
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Mojo Helpdesk
Metadot
Simplify customers and employees support with a help desk software deployed in minutes at a fraction of the cost. Still using spreadsheets and emails for requests? Mojo Helpdesk will free them and put them all in one place. Cut down incoming requests with the built-in knowledge base. Mojo keeps things organized. Tickets can be assigned and tagged. Mojo automation can do all this automatically. Mojo Helpdesk is an easy to use cloud ticket tracking that helps companies provide superior employee & customer service at a lower cost. Over 10 years ago, Metadot, the Mojo's parent company needed a help desk that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for organization like yours, and today thousands of businesses ranging from tens to hundreds of agents use Mojo Helpdesk to serve their customers and employees daily.Starting Price: $29 per user per month -
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Serval
Serval
Serval is an AI-native IT service management platform designed to automate help-desk requests, access management, and workflow building for modern teams. The solution supports natural-language input; users can describe the task they want automated, and Serval builds and deploys the workflow, presenting both a no-code UI and underlying editable code for technical teams to inspect. It handles help-desk resolution across Slack, Teams, email, or web portal; automates access requests (including just-in-time access, role-provisioning, deprovisioning, and custom policies) via integrations with identity providers and SSO systems; and surfaces analytics and insights on ticket volume, automation rate, SLA compliance, and team performance. The platform supports bi-directional sync with existing ticketing systems, pre-built workflows for faster deployment, and a public API for data integration. -
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Plumsail HelpDesk
Plumsail
One of the nice features of SharePoint is that you can easily extend its functionality with third-party tools. Plumsail HelpDesk built on top of SharePoint and Office 365, so all power of these apps is included. If you still think if HelpDesk is a match for you, here is some nice facts about us. Concerned about updates? We are providing them as soon as updates of Office 365 and Sharepoint 2013/2016 is out. Small and medium companies will be interested in more affordable plans, while enterprise customers will be glad to use HelpDesk without limits. With the help of special web-widget for external sites. Customers don’t need to leave your site anymore as they can submit tickets through the ticket submission form. Customization is everything. You can customize triggers, tickets views, templates, forms, reports, statuses and the way your HelpDesk looks like.Starting Price: $39 per month -
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Alcea HelpDesk
Alcea Tracking Solutions
Alcea HelpDesk gives organizations a competitive advantage by facilitating faster response times, increasing productivity, and ensuring that reported issues are being looked after. Alcea HelpDesk is an all-in-one tracking platform to give your organization the ability to provide faster response times, increase productivity, and ensure that reported issues are being looked after. Alcea HelpDesk workflow rules & rank feature can flag incidents or requests and prioritize issues. Managers can see the information required to assess productivity and manage resources. Customize the look of your system & collect information exactly the way you need it. All communications with your users are routed through the system, keeping submitters, assignees and other interested parties updated through email notifications. Managers and decision-makers can measure the status of an issue or project based on reports defined by you, all in real-time and completely web-based.Starting Price: $20.00/month/user -
10
Raiseaticket
Fonicom
Out-of-the-box free helpdesk portal to help streamline and organize communications between customers and support teams. Drive higher support engagement with our free helpdesk platform. Eliminate cluttered mailboxes and unaddressed customer requests with free helpdesk. Automate processes to increase effectiveness, a success strategy. Eliminate cluttered mailboxes and unaddressed customer requests with free helpdesk. Automate processes to increase effectiveness, a success strategy. Cloud-hosted, ready, agile and free to use helpdesk. While simple to configure and customise. Highly secure and GDPR compliant. A dedicated, simple and customisable best free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk provides enablement around how to deliver sucessful customer support. -
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Ignatiuz HelpDesk
Ignatiuz Software
Engage users like never before with outstanding user experiences in the most intuitive way possible with our multi-touch applications, augmented reality, and virtual reality technology. Happy employees lead to business success. Give them the care they need with SharePoint Helpdesk, a free-to-use internal ticketing system in Microsoft Teams for Office 365, and SharePoint Online Helpdesk solutions by Ignatiuz. SharePoint Online Helpdesk is designed to facilitate seamless communication between the employees and helpdesk agents. Along with creating support tickets, employees can track the status of all their tickets in one place. Easy reporting features give administrators complete insights into agent performance and helps in the decision-making process. SharePoint enables automated notifications to concerned users during ticket creation, resolution, and response management. It enables cross-functional team synchronization and collaboration for better productivity.Starting Price: $1,499 per year -
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Vorex
Kaseya
Easily Create, Manage and Resolve all IT Service Requests and Tickets. Easily create, manage and resolve all your IT service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Resolve IT service tickets 40% faster with seamless VSA integration. Allow your technicians to work efficiently and seamlessly across tools and access the right information when and where they need it. Spend less time tracking tickets and more time making customers happy with a complete IT helpdesk ticketing solution. Effectively staff and manage IT projects and get real-time project status reports. Improve forecasting through comprehensive project management. The Vorex Service Desk dashboard provides real-time information on the progress and status of tickets. Easily generate custom reports; and gain insights to make the right business decisions quickly and confidently.Starting Price: $10.00/month/user -
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SimplyDesk
SimplyDesk
Manage your IT assets with our automatic network inventory tool and provide great support to your users with our Helpdesk software. Manage your customers as well as their service contracts and improve their satisfaction with our Helpdesk software. Provide to your team the IT helpdesk solution that leads them to easily meet your customers’ support expectations. The ideal solution to effectively identify, physically inventory with Barcode & RFID labels and manage your movable assets. For your (internal or external) customers, it is a responsive service. They ask their questions and they get a quick response. For the helpdesk software support team, it is a central, fast, and effective software, accessible from anywhere, anytime, on any device, handling customers’ requests. -
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everything HelpDesk
GroupLink
everything HelpDesk is a simple web-based help desk solutions specially created for K-12 and local and state governments. Developed by GroupLink, a leading K-12 and government help desk, this robust help desk platform simplifies incident requests, increases productivity, and improves end-user satisfaction. everything HelpDesk provides a host of features that enable organizations to streamline and track issues, and report progress. These include email and calendar Integration, ZENworks and directory integration, asset discovery, mass ticket updates, multi-departmental service desk solution, iPhone and Android specialized interface, and more.Starting Price: $20.00/month/user -
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monday service
monday.com
monday Service is an AI‑first enterprise service management platform that centralizes and automates all aspects of service operations across IT, HR, facilities, and business teams. It features a built-in AI agent that instantly resolves requests by leveraging ticket history and knowledge bases, while smart tools like auto‑categorization, intelligent routing, and AI‑driven response suggestions streamline ticket handling. Teams can manage tickets from multiple sources within a unified board, escalate incidents, and collaborate across departments through customizable workflows. Self‑service is enhanced with a customer portal hosting request forms, knowledge articles, and categorized resources accessible via a unique external URL. Dashboards and real‑time reports offer comprehensive insights into ticket trends, performance metrics, and service bottlenecks, helping teams proactively address operational issues.Starting Price: $27 per month -
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C-Desk
C-Desk
This is a comprehensive tool for the organization to manage all service requests, not only to the IT department. Features like linking the service request help inter-department communication on a particular service request. The customer care module takes care of all service requests/complaints coming from the customer. Asset management covers the complete lifecycle of the assets, not only IT assets, but any kind of assets in the organization. Projects and tasks cover task management of each individual employee and also takes care of managing projects. Forms help the organization on conducting surveys or polls within the organization so that right decision. Active directory authentication helps to integrate users of the domain to the application. You need not log in to be notified about every update within the organisation. The Notification is displayed on your screen about every important thing. -
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SP IT Helpdesk
SP Marketplace
SP IT Helpdesk is a simple yet effective Microsoft Teams / SharePoint helpdesk application that includes helpdesk, change management, IT Asset tracking, calendar, discussions and technical documents management. Unlike traditional standalone help desk applications, SP IT Helpdesk combines business process automation with a collaborative team experience. Self-service for users is driven through a MyIT portal available through MS Teams or SharePoint, makes it easy to submit tickets, and access a knowledge base, documents and training links. IT Staff can access the secure Staff Portal through Microsoft Teams or SharePoint. The portal provides a place to organize IT activities, communications and documents. An integrated Power BI Dashboard provides visibility to management.Starting Price: $15 per user per year -
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Gridlex Zip
Gridlex
Gridlex Zip CRM and helpdesk software is an essential tools for businesses looking to streamline their customer management and support processes. The software integrates customer relationship management and helpdesk functionalities into a single platform, making it easier for businesses to manage their customer interactions and support requests. With Gridlex, businesses can keep track of customer interactions, manage their customer data, and respond to support requests efficiently and effectively. The software also provides detailed insights into customer behavior and support trends, helping businesses make informed decisions and improve their customer support processes. To get a better understanding of what the software has to offer, we have created instructional videos to demonstrate its various features and functionalities. Add contacts to your database in Gridlex Zip in a quick and efficient manner.Starting Price: $10 per month -
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ConSol CM/Helpdesk
ConSol Consulting & Solutions Software GmbH
ConSol CM/Helpdesk is the solution for efficient IT support for customers and employees, made in Germany. CM/Helpdesk allows you - partially automated or manually - to find quick solutions for all incidents, and requests. All incoming inquiries (e-mail, web form or self-service-portal) are automatically recorded and forwarded to the respective processor in the 1st level, 2nd level or other specialist teams by integrated workflow logic. FAQs and suggested solutions are available to help you find a solution quickly. The integrated change management enables the creation and tracking of simple and complex changes. Problem management is used for the elimination of major errors. And best of all: all processes and data structures can be adapted to your needs.Starting Price: € 69,00/month/user -
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TURNOVER Helpdesk
SoftLanding Systems
The effective management of software problems and incidents can have a direct impact on how well applications are maintained over their life span. A solution that works in tandem with your corporate change management processes will provide many benefits, such as ease of control, seamless workflow, and audit compliance. TURNOVER® Helpdesk ensures effective end-to-end incident tracking and reporting. The system optimizes technical support efficiency by combining a full-service IT helpdesk with mobile-friendly browser-based end user self-service. End users get a fast and easy way to find answers to their own technical questions, enter requests, track the progress of their issues, all while on the move. Meanwhile, your IT staff can invest their time in more challenging and higher priority issues. End users get a fast and easy way to find answers to their own technical questions, enter requests, track the progress of their issues, all while on the move. -
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SutiDesk
SutiSoft
SutiDesk is an easy to use online helpdesk software solution designed for customer support in organizations of any size. Its collaborative and intuitive design helps resolve customer issues quickly and meaningfully while providing complete control over support requests and questions. SutiDesk enables companies to manage and track support tickets and all related activities from a single unified platform. SutiDesk is easy to deploy and no installation is required. Reduce ticket resolution times and support costs. Access from any device, anytime. Provide best-in-class support ticket management capabilities. Streamline customer support services. Automated email to ticket creation. Automated customer case management. Maintain consistent support across new and existing customers. Collect and manage support tickets from multiple sources. Provide personal support to your customers. Full featured solution to accommodate growth. -
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Capacity
Capacity
Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time. Key Benefits: Grow revenue with lower costs. Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease. Increase employee engagement. Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking. Improve customer satisfaction. Customers have a lot of questions. Give your customers the experience they deserve with instant answers to their FAQs 24/7. -
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Kayako
Kayako
Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter. For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers. Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow. Kayako’s award-winning helpdesk solution includes our live chat software as one of the many tools to help you with your customer support success. Kayako’s live chat tool enables you to provide a tailored, engaging live chat experience 24/7. You can help customers in real time across every channel—all from within Kayako’s dashboard. It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.Starting Price: $9.00/month/user -
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HelpdeskEddy
Eddy Soft
Connect all communication channels where customers usually write to you. Automate the ticket processing process. It doesn't matter where your client writes - to email, WhatsApp, Instagram Direct or a comment on Facebook, all requests will be displayed in your portal in the form of tickets. All correspondence with clients is conducted directly from the Helpdeskeddy interface and is saved in the client card for history. Your operators no longer have to monitor 10 different systems and switch between tabs. Each ticket has a status. When the operator finishes processing a request, it sets the ticket to "completed" status and moves on to the next pending request. Automatically distribute new tickets between operators depending on their load or ticket parameters. Set up automatic responses to customer requests and processing notifications.Starting Price: $10 per user per month -
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HelpDeskAdvanced
PAT
HelpdeskAdvanced is the web and mobile-based solution, ITIL v3 compliant, which governs services in all organizational areas in which Service Management is one of the prerogatives to successfully achieve, optimize and effectively the business objectives in charge, operating through high-quality standards . The Service Desk solution, HelpdeskAdvanced, is based on the logic of process automation, supporting the different strategic scenarios of service governance, thanks to the automatisms and high configurability of IT and Business processes. With HelpdeskAdvanced you offer your users an intuitive and immediate Service Desk solution, which optimizes theUser Experience , through channels and interfaces that facilitate its operation. Thanks to the mobile app , available from the 10.1.16 release of HelpdeskAdvanced, the main features of Service Management are made available anywhere and at any time. -
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WonderDesk
Web Wonderland
WonderDesk is a fully automated web based help desk software solution. It's a Perl CGI script that easily installs on your web server. It enhances the communication between your company and your customers. It keeps your company organized and efficient. No software is needed for your customers or technicians. It's 100% web browser based. Replace your support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks. The WonderDesk help desk software solution keeps your customers happy for many reasons. Throughout the duration of each support request, they are notified via email each step of the way. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request.Starting Price: $499.00 -
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nService
Avensoft
nService is a web-based help desk software product. Customer service can use it to set up a support website to help their customers. IT can use it to set up an IT help desk website to provide IT services. Facility management, HR, and other departments can also offer their services on the help desk website. Users come to the help desk website to search the knowledge base, submit service requests (or tickets) and check their status. Technicians use it to assign, respond to and resolve service requests. Managers use it to manage the services their departments offer. I have been impressed with your nService help desk system. It has always been efficient and simple to use. Users can track their requests easily and they feel like their requests are responded to in a timely fashion. Technicians can quickly glance at their workloads, see what they need to do, and get to work. Managers can get the reports they need and escalate issues easily. -
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Thena
Thena
Thena is a customer engagement platform for Slack. Our platform keeps track of shared Slack channels with customers; organizes customer channels with request identification, connects to internal tools, allows customer escalations, notifies teams, and analyzes behavior. -
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sitehelpdesk-IT
Sitehelpdesk.com
Helpdesk software specifically designed for IT support services. Includes all the features of sitehelpdesk for service requests and incident management plus the practical application of other ITIL service management recommended features without slowing your service delivery. sitehelpdesk-IT is designed for an internal support service. Review the features of sitewebdesk if you want to apply the same ITIL disciplines to external customer IT services and support. The Configuration Management Database records are fully integrated in the helpdesk.The Configuration Management Database records are fully integrated in the helpdesk. Decrease the number of incidents by pre-empting and resolving the errors, identifying trends and reporting on them. Manage requests for change (RFC) to the IT infrastructure to minimise the impact of change related incidents. Commit to problem management for resolutions.Starting Price: $800.00/one-time -
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Newgen Contract Lifecycle Management
Newgen Software
Standardize and automate the contract lifecycle with Newgen's AI-first Contract Lifecycle Management —from initiation, creation, negotiation, and execution, to expiration. Empower users with end-to-end visibility of contracts across your organization for improved compliance, lower risks, and higher employee productivity. Leverage our automation tools to enable smarter contract authoring and contract information tracking. Automated processes, including contract authoring, review, registration, renewal, termination, and request for contract addendums. Tracking of results from public expenditures to ensure that payment is commensurate with performance. Escalation matrix, imported from the customer’s active directory, to automatically define escalation structure. Clause repository, containing data related to contract clauses, like clause ID, name, and content. -
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FocalScope
FocalScope
FocalScope is a help desk and contact center software powering your conversations via email, voice, SMS, live chat, and social media messengers such as Facebook, Telegram, and WhatsApp. Deliver remarkable customer service on every channel. Customers want to reach out using their preferred means. For some, that would be emailed. For others, it may be a voice, live chat, or social media messaging. Providing omnichannel service is no longer a nice-to-have but a strategic need. FocalScope helpdesk and contact center software helps you build a strong customer service reputation while making it easy for agents and cost-effective for the business. Automatically assign requests from any channel based on routing rules and queues. Prioritise VIP customers, match agents based on skills, or simply set up a round robin. Define Service Level Agreement (SLA) policies and let FocalScope alert you with warning labels when things get hectic.Starting Price: $20.00/month/user -
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Ravenna
Ravenna
Ravenna is a modern, AI-powered ITSM platform built natively in Slack, designed to streamline internal support across IT, HR, finance, and operations. It transforms conversations into actionable support tickets, eliminating the need for separate portals. AI automatically categorizes requests, assigns priority, and routes them to the right team members. With Ravenna, employees can create, search, and share knowledge articles directly within Slack channels, while the system continuously improves existing documentation with new insights. A self-service portal empowers employees to find answers instantly through an AI-powered search and recommendation engine. Custom workflows allow for no-code automation of common IT processes like onboarding and access requests, and approval chains can be set up with automated notifications and reminders. Ravenna also offers SLA management to track and enforce service level agreements with automatic escalations and alerts. -
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EasyDesk
EasyDesk AS
EasyDesk is a modern ticketing and customer support solution designed to help teams respond to customer requests faster and more efficiently. It centralizes customer messages from email, chat, and social channels into a single dashboard for easy management. EasyDesk offers advanced ticket organization using filters, tags, and automation to streamline workflows and assignments. Built-in SLA tracking helps teams prioritize urgent issues and maintain service quality. Canned responses and knowledge base articles reduce repetitive work and speed up resolution times. The platform is quick to set up, easy to use, and supported by 24/7 customer assistance on all plans. Overall, EasyDesk enables businesses to scale their support operations while improving customer satisfaction.Starting Price: $29/month -
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JobCall
Rex
We are simplifying receiving, prioritizing, and resolving resident requests over the phone - starting with emergency maintenance. Requests are automatically prioritized based upon the escalation channels you set up for your property. After prioritizing work requests, JobCall distributes them to your designated available staff via phone calls and text messages. Easily view details, assign staff, and prioritize resolution for each resident emergency request that is captured by our system. Managing and prioritizing high leasing and resident call volume is a huge pain point for property managers. Property managers and their staff are typically conducting tours, handling resident issues, or not onsite after-hours to pick up calls. As a result, calls are often missed and stored in an unorganized voicemail box that takes time to sort through. This leads to fewer leases and poorer resident satisfaction. -
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Adjutas
Adjutas Cloud Technology
Adjutas is an intelligent cloud-based helpdesk cum service desk and asset management software that goes beyond its service management capabilities. Adjutas has helped IT Managers and CIOs to effectively and efficiently manage their IT operations. Adjutas is not just a software to manage service requests and assets but a robust platform to plan the IT operations and services and to predict any issues or changes in the tech trends. Everything in Adjutas is made easy & simple to use but the underlying code is powerful and is over 100,000 lines long and constantly growing. Track and monitor all your assets both hardware and software. Manage all your verndor & along with the details of the assets acquired. Track, monitor & record the maintenance of all your assets. Easily prepare MIS reports & track & monitor the overall IT systems.Starting Price: $10.99 per month -
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VI Service Desk
Velocity Integrations Software
The VI Service Desk is an IT Help Desk system built exclusively for HCL Notes/Domino®. It integrates seamlessly, giving you the highest ROI and lowest TCO. Create a Service Catalog with the Incident, Problem, Change, and Request Management processes or start using the VI Service Desk as a traditional help desk ticketing system and turn on features as you grow. Our new SLA Engine allows you to define start, pause, and stop conditions for SLAs based on ticket conditions. Define SLA Milestones based on a percentage of the expired SLA duration to automatically send notifications to the appropriate personnel. Implement the VI Service Desk on a global scale as a central web-based application, a replicated Notes application, or both. Access the application through the Notes client, all major browsers, iPad, and other mobile devices. Utilizing proven Domino security features, the VI Service Desk allows for security configuration based on user, group, and roles.Starting Price: $900 one-time payment -
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HESK
Klemen Stirn
Thousands use HESK help desk software daily to track, organize and resolve customer issues. 86% of users say the integrated knowledge base decreased the number of their support requests. Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running in minutes with the hassle-free HESK cloud service. Help them resolve common issues quickly by addressing them in the knowledge base. When needed, they readily submit a question/issue—a support ticket is born. Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways. Setup staff accounts, restrict their access and functionality, and see who is working on what. Each support ticket contains request details and lets you talk back and forth with the customer. -
38
Hanyhost
Hanyhost
Hanyhost is an AI co-host platform for Airbnb and short-term rental hosts that automates guest communication by replying instantly to common questions (like check-in instructions, Wi-Fi info, parking, house rules, and local tips), handling early check-in/late check-out and luggage requests within your configured policies, and escalating only urgent or unclear issues to you with clear context. It uses your own templates, policies, and listing data so replies stay on-brand and accurate, provides 24/7 coverage to protect response-time metrics that affect search ranking, and reduces repetitive messaging so hosts can sleep at night and save hours of manual work. Hanyhost also offers smart escalation for real problems like lockouts, leaks, noise, or refund requests, sending concise summaries and next-step suggestions to the right contact. It’s tailored for single-property hosts up to agencies and co-hosts, standardizes replies across listings to reduce context switching.Starting Price: $3.99 per month -
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SteadyPoint
SteadyPoint
You can use your existing O365 Active Directory (AD) with SteadyPoint Helpdesk add-in. Add your users to the platform with minimal hassle. Your data is entirely hosted on SharePoint online in your Office 365 tenant, we keep none of it. Comprehensive in its tools for internal users, SteadyPoint Helpdesk app can also be utilized as a ticketing system by external users through Office 365 services. By using the Helpdesk portal from Office 365, or by submitting tickets through email which are then collected. From any device through our mobile responsive solution, which is optimized for better teamwork. Allowing you to close the feedback loop and better understand where weakness exists. -
40
Service-Run
Service-Run
Support Center Solution. Manage your simplified and effective helpdesk. Helpdesk. Use the power of collaborative ticketing. Prioritize, categorize, and assign tickets to the right agents and leverage the power of your entire organization to deliver customer delight. Give your customers the support they need. Provide your customers with a fully responsive and flexible interface. Simple admin panel. Clean and easy to use admin panel where you can manage the tickets you receive. Responsive design. Service-Run is responsive, that means it looks well in phones, tablets and desktop computers. E-mail notification. Inform your customers with automatic e-mail notifications. Ticketing systems are a means to support and help you deal with any issues/incidents in your organization, managing the incidents from the moment they’re captured through to their resolution. By systematically capturing tickets and categorizing them correctly, a ticketing system allows for proper management of incidents -
41
Reflexion CAFM
Lattice Software Solutions LLC
Reflexion CAFM is a comprehensive facility and maintenance management platform that helps organizations manage assets, maintenance operations, service requests, and field teams across multiple facilities from a single system. The platform automates reactive maintenance (RM) and planned preventive maintenance (PPM) workflows, enabling efficient work order creation, scheduling, tracking, and completion. It maintains a centralized asset register with lifecycle history, service records, and cost analytics to improve asset performance and longevity. Reflexion includes a centralized help desk to manage service requests from multiple channels with automated SLA monitoring, escalation workflows, and notifications. A mobile app with offline capability allows technicians to receive work orders, capture photos, update job status, and complete tasks from site. Real-time dashboards and reports provide operational visibility and insights for better decision-making.Starting Price: $50000 -
42
NITRO IT Help Desk
Crow Canyon Software
The best and most comprehensive IT Help Desk running on SharePoint, Office 365, and Teams. Used by organizations around the world! Keep your staff focused on their jobs by resolving hardware and software issues quickly with minimum downtime. With the right tools and features, IT support teams become more efficient while improving service quality to employees and customers. Utilize the Office 365, Teams, & SharePoint platforms for detailed tracking of IT-related requests and efficient queue management. Resolve tickets quickly, reduce downtime, and increase end-user satisfaction. Lower your operational costs while keeping your staff productive and focused on their work. Users can use email, web, portals, bots, texting, and more to contact the help desk. Mark Reports & Dashboards that give both an immediate and historical view of Help Desk status. Asset Tracking, maintenance, upgrades, replacements, support.Starting Price: Contact Us -
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Basic Online Service Desk / Help Desk
Basic Business Systems
Meet your customer demands with greater speeds and get them singing your praises. They'll want to deal with you more frequently! Speed up the creation of jobs and tickets, assign and resolve more accurately with loaded suggestions for calls. With defined templates, you minimize the need for typing repetitive text and so, therefore, generate tickets faster. With predefined solutions dependent on call types raised, you have the potential to provide more first call resolutions. Automatically create calls from emails and have them routed to the appropriate team member. Escalation email alerting for call assignments, overdue calls and task assignments. Export call data and key metrics to MS Excel for further analysis. Product and problem analysis option for quality control tracking. Costs / compensation & revenues option for financial reporting. Our web-based Service Desk app caters for complex workflow routing. -
44
WP GDPR Fix
Teknikforce
Right to data compliance lets you isolate and send any data you have on any user. Data breach notification compliance lets you send global notifications in case of a breach. Data modification compliance lets you modify any data you have on the user. WP GDPR Fix can really help you get compliant faster by filling in the bits that require the most amount of computation and coding work. It'll create sections for you that will be very expensive and time-consuming to re-create if you hired a team. Automatically informs your users about cookie use and gets their consent. Get T&C consent from any visitor to the site. Take people automatically to your T&C page. Generate a privacy policy automatically & redirect people on auto and get consent. Collect right to be forgotten requests and automatically notify website owners/admin. Collect data access requests and automatically inform admin. Sends data breach notification to all users as required by law.Starting Price: $23 one-time payment -
45
ReplyDesk
ReplyDesk
ReplyDesk is a multichannel ecommerce helpdesk designed to help ecommerce sellers manage their customer communication channels more efficiently. Featuring integrations for leading online marketplaces, including Amazon and Etsy, webstore shopping cart platforms like BigCommerce and Shopify, email platforms like Gmail and Outlook, and social media platforms like Instagram and Twitter, plus many more, ReplyDesk offers an all-in-one solution for customer communication management. ReplyDesk also includes a variety of smart help desk tools and automated help desk features like SLA timers, AI-generated responses and ticket summaries, automatic ticket routing, and more, making it easier for sellers to manage both their multi-channel customer tickets and their service agent teams. Finally, ReplyDesk has an integrated multichannel order management platform, so sellers can manage both customer orders and communications from multiple channels from one place.Starting Price: $0 -
46
Wowdesk
Wowdesk
Affordable, flexible, and user friendly omnichannel help desk software helping businesses of all sizes deliver WOWing customer experience. Wowdesk automates tracking, recording, life-cycle of customer service requests and then streamline resolution process. Wowdesk brings together all customer requests from multiple channels into one unified platform. Automate your complaint management processes with Wowdesk to meet regulatory and compliance requirements, ensure customer satisfaction, prevent recurring problems and more effectively track and manage customer complaints. Powerful reporting tools and dashboards provide meaningful metrics to measure performance, customer satisfaction, and return on action.Starting Price: $5.00/month/user -
47
S-easy
S-easy
Manage, report and measure the demands of company employees from other departments from a corporate perspective. Meet the demands of your customers from different communication channels. Automatically forward customer requests to relevant units/persons. As in daily work life, you can create your teams in Seasy and assign different responsibilities to each team according to their work areas. Stay informed and informed with email notifications. Create email notifications to keep your client or agents informed of upcoming events.Starting Price: $29.99 per month -
48
ThriveDesk
ThriveDesk
ThriveDesk is an AI-driven helpdesk solution designed to streamline customer support and enhance user experience. With its intuitive interface and advanced automation features, ThriveDesk simplifies managing customer queries, improving response times, and boosting overall productivity. Ideal for businesses of all sizes, this tool leverages cutting-edge technology to ensure effortless communication and support. Experience the future of customer service with ThriveDesk, where efficiency meets excellence. NEO is our AI agent will go an extra mile to solve customer issues when no one is there and help you draft ticket replies, knowledge base articles and much more. -
49
Vision Helpdesk
Vision Helpdesk
Vision Helpdesk product is a 15-year-old veteran and pioneer in the Satellite helpdesk industry, currently trusted by 20,000+ companies. They dominate the market with their three product service platform that helps manage Customer Support for small to enterprise-level business; Vision Helpdesk offers solutions that involve Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk (Multi Company Help Desk), IT Service Desk (ITIL/ITSM Help Desk) and Live Chat Software. Vision Helpdesk is specifically designed to support multiple companies/ brands/products on one centralized location, without needing to integrate third-party programs. Users can easily load the cloud-based version or on-premises version. Leaders at Vision Helpdesk believe that they can deliver all possible features that will simplify your day-to-day customer interaction and will give you perfect control over the information flow in your organization.Starting Price: $8.00/month/user -
50
Chargeback
Chargeback.io
Chargeback is an automated chargeback prevention service designed to do exactly what its name suggests—prevent chargebacks. This innovative platform alerts you to transactions where a customer has just initiated a chargeback request, enabling you to automatically refund these transactions before they escalate. This proactive approach significantly reduces your chargeback rate, leading to lower fees and fewer disputes with payment processors. The system's automated alerts notify you of incoming chargeback requests 24-48 hours before they are officially filed, giving you ample time to issue a refund and prevent the chargeback from proceeding. Chargeback operates seamlessly in the background, providing peace of mind and maintaining positive relationships with payment processors. There are no onboarding fees, contracts, or monthly minimums. You only pay when Chargeback provides an alert, making it a cost-effective solution tailored to your needs.Starting Price: $35/alert
