Alternatives to HaloCRM
Compare HaloCRM alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to HaloCRM in 2026. Compare features, ratings, user reviews, pricing, and more from HaloCRM competitors and alternatives in order to make an informed decision for your business.
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1
Zendesk
Zendesk
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. -
2
Vallum Halo Manager
Vallum Software
Vallum Halo Manager is a Network Management and Monitoring (NMM) solution designed to allow organizations to monitor their network equipment, servers, workstations, applications and databases for availability and health. The Halo Manager has an revolutionary decentralized architecture that not only eliminates the complex central server install that is typical of other NMM solutions, but it is designed to be specifically tailored to an organization’s needs through the installation of specialized microservice applications called Halo Applications. Halo Applications add additional functionality to the Halo Manager solution in a modular manner. -
3
Halo
Halo
Halo is a robust, all-in-one-platform that combines automated data integration, visualization, and supply chain analytics, enabling organizations to grow, gain a competitive advantage, and increase customer satisfaction. With Halo, diverse internal and external data sources are consolidated into a single data warehouse, giving businesses the ability to quickly build their reports and link elements from each data source for more precise supply chain planning. Halo can be deployed on-premise, in the cloud, or in a hybrid environment. -
4
Halo Wallet
Halo Wallet
From tracking the wallet activity of smart addresses to earning crypto and everything in between with Halo Wallet. Halo Wallet supports smart wallet tracking. Follow wallets and track their on-chain activities with a human-friendly social feed. Enhance your NFT pass by contributing to our ecosystem and unlock your full potential. Halo Wallet has successfully integrated with Lens Protocol. Gain access to the content posted by other users on Lens by connecting to your Lens profile NFT. Your all-in-one crypto wallet. Seamlessly buy, sell, and manage your tokens with the mobile app and Chrome extension of Halo Wallet. It is totally secure, convenient, and swift. Halo Wallet is your best Web3 portfolio tracker that covers all tokens, DeFi protocols, and NFTs across multiple chains. Halo Wallet is a self-custody social wallet that ensures your assets and data are private and secure.Starting Price: Free -
5
Fidelis Halo
Fidelis Security
Fidelis Halo is a unified, SaaS-based cloud security platform that automates cloud computing security controls and compliance across servers, containers, and IaaS in any public, private, hybrid, and multi-cloud environment. With over 20,000 pre-configured rules and more than 150 policy templates that cover standards such as PCI, CIS, HIPAA, SOC, and DISA STIGs for IaaS services, Halo’s extensive automation capabilities streamline and accelerate workflows between InfoSec and DevOps. The comprehensive, bi-directional Halo API, developer SDK, and toolkit automate your security and compliance controls into your DevOps toolchain to identify critical vulnerabilities so they can be remediated prior to production. The free edition of Halo Cloud Secure includes full access to the Halo Cloud Secure CSPM service for up to 10 cloud service accounts across any mix of AWS, Azure, and GCP, at no cost to you, ever. Sign up now and start your journey to fully automated cloud security!Starting Price: Free -
6
HaloPSA
Halo Service Solutions
HaloPSA is a modern and intuitive Professional Services Automation (PSA) solution, designed for Service Providers. With HaloPSA’s cloud platform, manage your entire business, modernise your customer experience and automate your service. As an all-inclusive platform, take advantage of all the features including Billing, Project Management, Reporting, time tracking and much more. Furthermore, take advantage of over 50 integrations to centralise your systems. Overall, HaloPSA is trusted by 100,000+ teams from 50+ countries, including global organisations such as Atos, NEC and Gijima.Starting Price: $35 per user per month -
7
Halo Upmix
NUGEN Audio
From naturally extracted and expanded soundscapes to full cinematic big-stage enhancement, Halo Upmix delivers all the control you need to fine-tune your surround mix to perfection. With unique centre channel management, including switchable dialog extraction, Halo Upmix is perfect for all types of production from archive restoration and TV through to the full 7.1 feature film experience. The Halo Upmix algorithms produce a natural, coherent spatial upmix, preserving the character of the original audio without adding any artificial reverb, chorus or delays. Because Halo Upmix generates a coherent spatial sound, you can be assured of a high-quality downmix. The 'exact' mode function ensures ultimate downmix performance in situations where maintaining the relationship between the original, upmixed and downmixed versions is imperative, for example in TV repurposing.Starting Price: $499 one-time payment -
8
Halo
Halo.rent
Halo is a tenancy platform that plugs with 20+ (and counting!) leading suppliers to drive a fully digital, revenue driven and friction-free tenancy through the entire lettings lifecycle. Take the hassle out of renting with the slick and intuitive mobile-friendly tools that tenants expect. Add the HaloOS tenancy platform to your current PMS to eliminate admin, automate compliance, and close deals faster. Real-time reference status. Automated tenancy agreement creation. Managed tenant services marketplace. Simplified compliance with the latest legislation. A central hub for all communications (coming soon). Halo is a fully integrated front-end business solution that frees agents from unnecessary distractions and empowers them to generate more revenue. Modernize your lettings process, unify your service providers, get access to more business insights, and save hundreds of errors. Halo will make it easy for you to drive a profitable business.Starting Price: $50 per month -
9
HALO
Homecare Systems
The HALO Software System offers the best performance for investment dollar in the marketplace today. Solutions for every agency – small, medium and large. Wide range of Health Care Services – Home Care, Day Care, Behavioral Counseling, Life Skill Training, Residential and Hospice Care. Immediate payback and cost savings. Compare the features and see why HALO should be your agency’s software solution to grow and stay competitive in today’s Home Healthcare Industry. Compare the features and see why HALO should be your agency’s software solution to grow and stay competitive in today’s Home Healthcare Industry. Follow the links and explore the world of HALO. See what the premier Home Health Care solution can do to save you money, effort and help your business grow and prosper. Various purchase options to meet your budget requirements. -
10
HALO
HALO Range Solutions
HALO is a necessary piece of your operation. HALO is a bulletproof Business Management Platform (BMP) that lives in the cloud. The BMP integrates a strategic approach to every revenue generating aspect of your business. With HALO, you will have the ability to manage every revenue-generating aspect of your business. This includes your team of instructors, range time, courses, rentals, memberships, and apparel line. Have your customers sign waivers and store them online for easy access. Business Manager set ups for all relevant social media accounts. Run specials seamlessly through your site backed by our marketing know-how. We’ll design and deploy email campaigns to your entire mailing list. Your rep’s everything, and we monitor and manage it so you don’t have to. -
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HALO Inventory Management
Checkpoint Systems
Grow sales, transform your customer’s experience and increase process efficiency with our task-driven inventory management SaaS solution, HALO. Utilizing the latest in cloud-based technologies, bringing together over 15 years experience deploying RFID to facilitate item-level traceability in retail worldwide, HALO is built to deliver a highly flexible solution set that enables you to deploy RFID quickly, without the need to manage additional infrastructure. RFID has, in most cases, proven to deliver an ROI in 12 months or less by enabling inventory accuracy, faster handling of goods, quicker discrepancy resolution and accelerated stock movements. HALO enables the retailer to track and trace every RFID-tagged piece of merchandise from the point of manufacturing to the store with modules designed to get you along the way. With this SKU-level visibility, retailers and brands can leverage every unit of their inventory, regardless of its location or how the customer is buying it. -
12
Deloitte Halo
Deloitte
Deloitte Halo can be promoted to potential Whistleblowers inside an organization or externally to the wider defined group of Eligible Whistleblowers. Our service can be tailored to complement any organization’s brand, culture, size of footprint, or clients can choose our simpler off-the-rack offering. By using Deloitte Halo, Whistleblowers and Eligible Recipients are guided and supported by our platform and our team through the disclosure process and can independently access updates on the case they have lodged at any time. Halo has been expanded to include a complaints module which allows you to receive, triage and remediate complaints from your entire customer base. We have also added a registers module which allows you to track items like gifts, conflicts, accidents all within the tool. -
13
Halo Health Platform
Halo Health
Role-based collaboration on a unified cost-effective platform, combining scheduling, teams, and communication. Cloud-based platform accelerates care and reduces clinician fatigue and interruptions. Expands referral network with community platform enabling shared communication and schedules between health systems and affiliated organizations. Role-based collaboration that combines scheduling, teams, and communication on a unified platform. Get the right information to the right person, instantly. The Halo Clinical Collaboration Platform is the brain that instantly routes time-sensitive information to the right person, role or team via the right communication channel. Role-based communication speeds care team coordination and increases clinician efficiency. The Halo Platform scales to any size health system or hospital. Secure Messaging, on-call scheduling and many other features on a unified cloud-hosted platform reduces costs. The Halo Platform is easy to use and maintain. -
14
Halo Service Desk
Halo Service Solutions
A truly unlimited service desk, delivered by experts. Connect your entire organisation under a single all-inclusive cloud platform, designed to power workflows. Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution. Become more cost-effective with unlimited assets, items, customers, reports, mailboxes and more. With all modules included as standard you can scale your business effectively. Customers worldwide across numerous sectors rely on Halo Service Desk to drive their IT Service requirements. Currently, with 25 years experience in the industry, we partner with our clients to achieve success. Halo Service Desk is a simple, customisable, all-inclusive platform to streamline your workflows.Starting Price: $55.00 per user per month -
15
Halo
Footwork Solutions
Halo Case Management System supports a wide range of health and social care services. Drug or alcohol recovery services for adults or young people. Outcome monitoring and assessment tools with measuring change toolkit. Supporting prevention through to recovery and optimized for partnership working. Manage individual, group or property cases and report on outcomes. Halo System makes sure the data you collect ticks all of the boxes but is useful to you too. -
16
HaloITSM
Halo Service Solutions
Empower your IT team with a single all-inclusive cloud platform, designed for ITIL-aligned service delivery. Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardize your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited ITSM software solution. Centralize your workflows, create a single space for your ITSM software. HaloITSM blends ITIL best-practices with a fresh, flexible approach so you can improve your service management whilst maintaining an outstanding user experience. Customers worldwide across numerous sectors rely on HaloITSM to drive their IT Service requirements. See how they have transformed their daily processes with our case studies.Starting Price: $49 per user per month -
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Halo Feedback
Halo Feedback
Halo Feedback makes sophisticated yet simple competency assessment software that fuels growth for individuals, teams and organizations. Partnering with global leaders, from niche boutiques to global powerhouses, Halo Feedback mobilizes 360 degree feedback and competency assessments and offers deep insights. We know how to support global companies with complex needs and how to provide simple, smart and impactful solutions. We create high-impact employee feedback and competency assessment solutions that are tailored to suit your needs. Using your competencies and survey items, you define key survey attributes such as rating scale, language, respondent groups, and question type. Our reports and data insight capabilities are what set us apart. Not only are they beautiful, they give leaders and organizations access to the critical information and resources that activate growth at an individual, team, and organizational level. -
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Thread
Thread Magic
Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality. -
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Giving Halo
StartCHURCH
Giving Halo is a cloud-based, all-in-one online giving and donation-management platform for churches, ministries, and nonprofits. It provides a unified dashboard where organizations can track donations and giving trends over time, weekly, monthly, or annually, and monitor progress on designated funds (for example, building funds or mission funds). It lets users record incoming contributions, including fund designations and tax-deductibility details, and then log deposits to match bank records. With robust donor-management features, Giving Halo stores donor profiles (individuals or organizations), donation history, and contribution details so churches can view giving activity at any time or archive inactive donors. It offers flexible reporting tools that generate giving statements, receipts, and exportable reports (PDF or CSV) for bookkeeping or board review.Starting Price: $15 per month -
20
Zephyr Scale
SmartBear
Deliver better software, faster with unified test management and automation inside of Jira, powered by HaloAI. Cross-project hierarchical test libraries, parameters, test data, shared steps, and unlimited storage. 70 cross-project reports, detailed change history, test case versioning, and 360-degree traceability. AI-based no-code test automation, smart test step suggestions, record-and-playback, BDD, CI/CD integrations. Fast-paced release cycles and sophisticated functionality require a smarter approach for test case design. Test modularization in Zephyr Scale significantly reduces redundancy and duplication during the test design phase, while boosting reusability for large-scale test case libraries. Automate manual tests using SmartBear HaloAI. Zephyr Scale provides powerful visibility across your entire test management lifecycle, right inside Jira. Create and link test cases to user stories, then fire up a single test execution directly from the issue screen.Starting Price: $10 per month -
21
HappySat
Invarosoft
HappySat is a customer feedback platform built for MSPs that streamlines both CSAT (Customer Satisfaction) and NPS (Net Promoter Score) surveys through integration with PSA tools. It captures client feedback via a four-smiley-face CSAT system for everyday tickets, projects, and onboarding, while NPS surveys measure overall satisfaction. It provides real-time reporting and alerts, enabling MSPs to celebrate successes and promptly address negative responses. Seamless embedded survey functionality (via snippet code) works with major PSA systems, such as ConnectWise, Autotask, Kaseya BMS, Halo PSA, Syncro, and RepairShopr, making setup quick and centralizing feedback within existing workflows. HappySat can be used standalone or as part of Invarosoft’s Stack Saver bundles, offering comprehensive feedback collection and analysis in one platform.Starting Price: $49 per month -
22
BeeCastle
BeeCastle
Monitor your most critical business metrics, measure team activity and use our proven methodology for up-sell and cross-sell across your team BeeCastle has reviewed +$5bn in sales activity and +10 million business interactions to train our recommendation engines, checklists and AI driven prompts so you can approach account management with confidence BeeCastle plugs-in to your software and is fully automated - Microsoft Outlook, Teams, Xero, ConnectWise Manage, Datto AutoTask, HaloPSA, and much more.Starting Price: $299/month -
23
H5mag
H5mag
Put your content center stage. Build a rich and intuitive experience for all devices. No developers needed. Add your content once and customize the layout & styling for all devices — or let H5mag do it automatically for you. Happy with a page layout? Easily save it as a template and use it as a starting point for your next pages! Use our easy and unique Halo interface to format, style and layout your page simply by clicking on whichever you want to change. Animate away! Choose from a large collection of animations to move, pop or bounce any element on the screen. Grow your audience: with social media your readers will spread the publication to friends, family and coworkers. Easily add video, audio and other interactive content and make your publication come alive.Starting Price: €69 per month -
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Support Fusion
Support Fusion
Support Fusion is a zero-code integration platform built for Managed Service Providers (MSPs) who work with enterprise clients. Our software automates ticket sync between ITSM platforms (like ServiceNow, Jira, Zendesk) and MSP PSA tools (like ConnectWise, Autotask, HaloPSA). We enable bi-directional syncing of tickets, statuses, comments, and attachments - so both sides stay up to date without double handling. MSPs save hours each week, avoid SLA breaches, and get accurate reporting without manual effort. Designed for mid-to-large MSPs serving enterprise accounts, Support Fusion eliminates rework and unlocks growth by turning support data into structured service intelligence. Get started in minutes with prebuilt connectors and guided setup - no custom scripts or development needed.Starting Price: $500 -
25
Halo Security
Halo Security
Get a complete picture of your attack surface with Halo Security. Our easy-to-use, all-in-one solution to external cybersecurity testing and monitoring helps thousands of enterprises protect their customer data. Modern business moves fast. Developers add new websites, services, and software. Old assets are forgotten and new acquisitions are brought into the fold. Every website, server, certificate, or third-party JavaScript creates another way for attackers looking to steal customer data. Our agentless and recursive discovery engine discovers the assets you’re not aware of, so you can prioritize your efforts from a single pane of glass. From firewall monitoring to penetration testing, you can easily apply the right resources to every asset from our centralized dashboard. With quick access to the specifications of each asset, you can be confident that everything you control is being monitored appropriately.Starting Price: $399 per month -
26
Cubix Yunify
Ortana Media Group
Cubix Yunify is a modular and scalable Media Asset Management and Orchestration platform. A complete end-to-end solution designed to wrap around your entire estate to transform workflows, and enable you to revolutionize and take complete control of your business. Fully multi-tenanted, Yunify is designed to be highly scalable and can be just as easily deployed entirely in the cloud, on-prem, or in a truly hybrid fashion, with just the modules needed, and located right where they need to be. A game-changing product from Oriana Media Group. Available as part of Cubix Yunify, Cubix Halo, or as an Appliance without the need to deploy a full MAM, Editorial Ingest provides a ‘lights out’ solution for ingesting content into Avid Media Composer from camera card to edit bin, with or without Interplay! Designed to work your existing project/resource management system to define projects and the project requirements.Starting Price: $199.00/month/user -
27
Alembic
Alembic
Unveil marketing’s true impact with an AI that curates billions of rows of data in real time to drive more revenue. Understand the impact to revenue of key events between multiple media data sources, looking far ahead instead of using marketing mix models that lag months behind. Guide your decisions to adjust media spending with competitive landscape changes. Achieve understanding and reduce media waste at the same time. Optimize across brands and sub-segments of the most sophisticated organizations. Gather complementary data to optimize media spending on platforms. Leverage the entire brand portfolio to target specific audiences with whichever brands resonate. All while expanding visibility to 3rd party, earned, owned, and paid media in relation to the performance of revenue and key metrics. Get revenue-enabling, comprehensive, and near-real-time reads from strategies and media investment. Show the CFO or sponsors the ROI, halo effect, and dollar value of channels. -
28
BitHalo
BitHalo
World’s first unbreakable contracts, no more middlemen, no more lost funds on exchanges. No more fear, uncertainty & doubt! The software can switch from Bitcoin to Blackcoin with the click of a button. USD integration allows you to pay in exact dollar amounts by synchronizing with exchange rates. The same keys are used for both coins! Very user-friendly making crypto fun and easy to use. Learn cryptocurrency even if you are new to it. Every account uses two keys! Your account is unhackable especially if two locations are used (2FA). Hide your keys inside of images making them impossible to find. Sign transactions from two locations at once. All of this is automated in the software. Give each key a different password! Security on a whole new level. Finally anyone in the world has access to cryptocurrency. Halo allows for unbreakable wires and western unions! There are unlimited funding options. No more meeting in person, no more uncertainty, no more websites. -
29
Photomizer
Avanquest Software
Photomizer 3 automatically enhances your photos by recognizing their weak points and converting them into strengths. What looks like magic are in fact complex work routines of everyday life by picture editing specialists. Thousands of photos have been the inspiration, to collect, analyze, and optimally edit all possible situations. The software detects exactly the areas in the photo, which can be improved so that the picture editing occurs optimally. It is professional automation for those, who simply want perfect photo. The statistics function provides you an overview of how many photos were already optimized. The photo optimisation algorithm has been strongly improved; among other things, the so-called halo-effects around objects have been removed. Faster than ever before: the optimisation is now up to 12 times faster. The operation of the software is much easier with user statistics, preferences, recent presets, etc.Starting Price: $29.99 -
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Strategy Overview
Strategy Overview
Strategy Overview is a vCIO/QBR automation platform built by MSPs to streamline client strategic planning and digital transformation. It automates quarterly business reviews, including assessments, executive summaries, dashboards, roadmaps, budgets, and Office 365 and asset lifecycle reporting, via a modular template engine powered by the Arya AI agent. The system integrates with PSA/RMM tools (ConnectWise, Autotask, Kaseya BMS, Syncro, Halo PSA) and Office 365 to sync company data, assets, user lists, tickets, warranties, and licensing. Clients gain access to a fully white-labeled portal showcasing their strategy, health scores, asset and user data, tickets, budgets, and roadmaps. It updates warranty and asset information automatically, enabling MSPs to reduce QBR prep time from hours to minutes, standardize processes, surface security/compliance insights, drive proactive recommendations, and convert assessments into strategic revenue guidance.Starting Price: $60 per month -
31
Sprinklr Service
Sprinklr
Sprinklr Service is an enterprise-grade customer service and contact center platform built on a unified customer experience management architecture that consolidates customer interactions across 30+ channels, including social, messaging, live chat, email, voice, and communities, into a single agent desktop with omnichannel routing, case management, and real-time context so agents can deliver consistent, seamless support. It combines AI-powered agent assist, intent-aware routing, conversational IVR, self-service knowledge bases and bots, and supervisor and analytics dashboards to increase agent productivity, improve first-contact resolution, and drive higher customer satisfaction by unifying conversations, insights, and workflows. Sprinklr’s customer self-service features guide customers through automated FAQs and AI chatbots to reduce agent workload, while integrated analytics and reporting provide 360° visibility into agent performance. -
32
Sprinklr
Sprinklr
Sprinklr is an AI-native Unified Customer Experience Management (Unified-CXM) platform designed for global enterprises. It brings together marketing, social, customer service, and insights into one centralized system. Sprinklr helps organizations understand customers by analyzing millions of conversations across digital and social channels in real time. Its AI-powered capabilities enable teams to automate engagement, extract insights, and deliver consistent experiences across touchpoints. The platform supports omnichannel marketing orchestration, social listening, and enterprise-grade customer service. Built-in AI copilots and agents improve productivity and decision-making for customer-facing teams. Overall, Sprinklr helps brands deliver empathetic, data-driven customer experiences at scale. -
33
Puzzel
Puzzel
Support your team and delight your customers with three, brilliantly integrated solutions. Consolidate all your incoming messages. Assign conversations to a specific agent or team. Categorize conversations for easy automation and reporting. An omni-channel solution: Voice, Chat, Email, SMS and Social. Integrates with over 40 partner applications. Accurate forecasting and scheduling including real-time management. Powerful, easy-to-use and affordable. Scalable and optimized for call centers. Puzzel provides all the tools you need to deliver exceptional customer experiences and grow your business. Connect with customers on their favorite channels, build advanced self-service experiences with AI, and optimize your team’s performance to increase efficiency and sales, all in our easy-to-use, cloud-native platform. We keep up with the latest CX and technology trends so you don’t have to. -
34
Dynaris
Dynaris
Dynaris is an AI front desk that handles calls, chat, and email so businesses never miss a client inquiry. It responds instantly to incoming communication, helping teams capture leads, answer client questions, and book meetings automatically. By managing customer conversations across multiple channels, Dynaris ensures every inquiry gets a response and no opportunity is lost.Starting Price: $15/month -
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Halo Ai
Halo Ai
Use Halo Ai to reduce costs, increase quality, and support business growth. It’s a full-body scan for your vendors. We continuously integrate millions of data points from countless sources covering 430M private and public companies globally. We eliminate time-consuming questionnaire completion work and deliver compliance control assessments in minutes. Our trained AI models connect, correlate, and contextualize 1,000s of data points to bring you the full risk story. We give you a 360 view of your vendors to create better situational and informed awareness of areas of concern. We identify vendors highly susceptible to attack with specific actions to mitigate risks. See real-time changes automatically so you always have an accurate comprehensive risk picture at your fingertips. Leverage automation to focus your best people on the most impactful areas. Unlock growth in your business and proactively reduce risks to protect your organization. -
36
Adereso Helpdesk
Adereso
Centralize your Sales, Service or Support channels on a single screen Adereso Help Desk is the omnichannel platform that optimazes all your Customer Experience processes by reducing costs, automating operations, and controlling your team's performance. Connect the most popular channels to our App With our ticket system, no message is left unanswered. Offer personalized attention for each case. You'll be able to connect Facebook, Messenger, Chat en Vivo, E-mail, Twitter, WhatsApp and more altogether. With our helpdesk you will never lose the thread of the conversation. Each ticket has a record of conversations, so you won't have to ask the same question twice. Unifying tickets from different channels is easy with Adereso Helpdesk, take the conversation from one channel to another with our omnichannel function without any trouble. Send and receive images or files, such as a screenshot or a Facebook sticker. Adereso Helpdesk makes your conversations more dynamic. -
37
respond.io
respond.io
Respond.io is AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging. We unify all key instant messaging channels (WhatsApp, Instagram DM, Facebook Messenger & more) with legacy channels (email, SMS & webchat) into one easy-to-use workspace. Respond.io includes an omni-channel inbox, a visual workflows builder that automates messaging and business processes holistically, and comprehensive reporting capabilities. • Marketing via Click-to-Chat Advertising, Lead Generation, Instant Message Broadcast & Promotional Messaging. • Improved customer experiences with Respond AI-powered conversations. • Handling Inbound Conversations with multiple users from sales, support & other teams. • Transactional Notifications with interactive elements for confirmation, feedback collection and other use cases.Starting Price: $99 per month -
38
CommBox
CommBox
The future of customer communications. The intelligent customer communication center for live and automated interactions. Put your customers in front row. Upgrade your customer support services and enable customers to communicate with you when and how it is convenient for them. Usher in every customer, one by one. Increase your availability using CommBox powerful platform and offer customers AI-powered, automated customer service features. Convert more leads into customers quickly and achieve your omnichannel strategy with CommBox state of the art, lead generation and sales tools. One robust omnichannel platform powered by AI for all customer communications. Provide a complete omnichannel experience to your customers through their channel of choice, may it be via WhatsApp, SMS, chat, social media, email, video, voice, and more! All communications are handled effectively through one smart inbox. -
39
Pulsedesk
Pulsedesk
Increase the reaction speed and improve customer satisfaction with the help of Pulsedesk’s automation tools based on artificial intelligence. ChatGPT helps you instantly adjust your answers to the situation and maintain your company’s unique tone of voice. With support for Gmail, client portals, WhatsApp, and live chat, our platform provides an all-in-one solution for managing customer inquiries, streamlining your support process, and reducing operational costs. Our functionality ensures that you don't have to pay for unnecessary features. With our helpdesk, you can keep your support costs low while still providing excellent customer service. Assign customer queries to support agents with just a few clicks, ensuring clear accountability and ownership for each ticket. With our platform's 360-degree view, you can monitor who is working on what and the status of each query in real time, enabling you to make informed decisions and prioritize tasks.Starting Price: $8 per user per month -
40
Chaport
Chaport
Chaport is multi-channel live chat, chatbot and knowledge base software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.Starting Price: $19/month -
41
Sentiment
Sentiment
Sentiment Customer Service Messaging Platform. Your customers have questions, you are stretched. We can help you get back in front. Thousands of users from the worlds most innovative companies. You can handle all of your customer interactions through one unified inbox. Chat, Email, Social Media, reviews and Messaging conversations are all routed real-time and handled in one unique interface. AI based Bots take care of the repetitive questions leaving your agents with a unified inbox that has been designed for fast and reactive customer care. With the messaging first feel, gone are the old impersonal and transactional email and chat ticket systems. All channels become a messaging first experience, better for your customers and better for your team. Manage Social Messaging channels like Facebook and Twitter (public and private) , web chat, and Messenger channels like Line in shared inboxes, and automatically load balance conversations across your online team. -
42
OneHash Chat
OneHash
OneHash Chat is an omnichannel customer support tool. One can integrate it with their website and provide real-time support to their customers. Shared Inbox enables businesses to have all the communication activities on a single platform. Interactive Chatbots ensure a smooth conversation with all your prospective leads without any hassle. It can be integrated with websites, WhatsApp, Slack, Facebook Messenger, email accounts, APIs, and many more. All of this can be yours with an affordable cost of just $27/month. For any queries feel free to reach us on our website chat support portal. Communicate with all your customers across all channels without switching between apps. Save FAQs as preset replies for quickly responding to conversations. Using shared inboxes, communicate with your team internally about any conversation or query. Communicate with your customers and team in one place. Handle customer queries and manage internal discussions with ease.Starting Price: $27 per month -
43
Ameyo by Exotel
Exotel
Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick-up Rate with Truecaller for Business. Schedule a callback request for a world-class customer experience. Read, learn and enlighten from the best learning resources at your disposal. -
44
Keybe SmartChat
Keybe
Keybe Smart Chat is an intelligent, AI-powered omnichannel chat platform that consolidates customer conversations from WhatsApp, Facebook Messenger, Instagram DMs, and web chat into a single hub, enabling businesses to manage all messaging channels from one place. It supports multiple human or AI “agents,” allowing teams to handle concurrent conversations without losing track. Smart Chat does more than simply display messages; it “detects” and extracts key information such as emails, phone numbers, or sales-opportunity signals from chats, then automatically feeds that data into a connected CRM or customer-data platform, reducing manual data entry and minimizing human error. It incorporates advanced sentiment analysis to recognize customer mood (positive, neutral, or negative) and suggests appropriate responses to agents based on context, helping deliver more empathetic and personalized interactions. -
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Webex AI Agent
Webex
Webex AI Agent delivers dynamic, human-like interactions through conversational intelligence across voice and digital channels, providing proactive self-service for customers. It understands individual needs, remembers user history, and adapts to preferences in real time, ensuring personalized experiences. It allows for easy design and deployment of AI agents, offering options to build autonomous agents for natural conversations or scripted agents with specific, pre-configured answers. These agents can handle complex inquiries by integrating with back-office systems to fully resolve customer issues. They are deployable across various channels, including voice, SMS, email, live chat, Facebook Messenger, Apple Messages for Business, and WhatsApp, providing 24/7 support. Seamless handoff to human agents is facilitated when necessary, with full context transfer to ensure continuity. The AI Agent supports over 10 languages, overcoming language barriers and scaling customer interaction. -
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ChatMaxima
ChatMaxima
ChatMaxima's conversational marketing software makes it easy to create unique chat experiences for your website visitors. With our drag-and-drop builder, you can embed powerful AI-powered chatbots anywhere on your site. Our chatbots can generate intelligent responses from your website or documents, and they can even connect with customers on Facebook Messenger and WhatsApp. Sign up for ChatMaxima today and experience the power of dynamic AI assistance. Despite significant investments in organic and paid marketing, businesses grapple with low conversion rates. Recognizing the need for enhanced customer engagement, we seek to optimize marketing efforts for maximized ROI. Juggling multiple messaging platforms can be a nightmare, especially for lean teams. Discover how to streamline your support process and effortlessly handle customer queries across various channels like WhatsApp, Facebook Messenger, and more.Starting Price: $49 per month -
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LiveChat Service
LiveChat Service
Never miss a conversation again with managed chat! With managed chat, you completely outsource your chat to LiveChat Service. Our team of professional chat operators is available 7 days a week in 5 languages to provide concrete leads or support throughout the customer’s buying process. Optimize your productivity by being available on your website 7 days a week. We help your customers on any preferred contact channel including web chat, WhatsApp, and Facebook Messenger. Our chat operators are available in English, Dutch, German, French, and Spanish. We make sure to increase and optimize the conversion on your website. Always be available for your customers. Our proactive chat operators handle your incoming requests outside office hours and on weekends. A good customer relationship starts with a conversation. Being present and responding quickly to customer queries is the quickest way to achieve higher customer satisfaction. -
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eGain Virtual Assistant
eGain
A airtual assistant is a lifelike, conversational chatbot providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A customer simply chats with the virtual assistant (also called VA, virtual agent, or chatbot), like they would with any human agent. The chat bot not only understands the words but also the intent, thanks to a portfolio of AI technologies that include machine learning and reasoning. eGain’s chatbot provides the frontline support so your customer service staff can concentrate on more complex tasks. The VA acts like a guide, helping customers navigate the website and taking them to the relevant place. The virtual assistant provides answers to any queries, even helping in shopping decisions. At any point, and if the need arises, it can seamlessly escalate to agent-assisted channels like chat. -
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Sinch Contact Pro
Sinch
Sinch Contact Pro is an omnichannel cloud contact center solution designed to enhance customer service experiences. It supports various communication channels, including telephony, email, chat, video, SMS, and messaging apps like WhatsApp, Facebook Messenger, and Viber. The platform integrates seamlessly with CRM systems such as Salesforce, ServiceNow, and SAP, providing agents with a unified interface to manage customer interactions. Features include real-time monitoring, historical reporting, agent guidance, and outbound campaign management. Additionally, Sinch Contact Pro offers pre-integrated chatbot support through Sinch Chatlayer, enabling efficient handling of customer inquiries. Deployment options are flexible, with both cloud-based and on-premise solutions available, ensuring adaptability to various organizational needs. -
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Twixor
Twixor
Run multiple campaigns across channels like WhatsApp, Facebook Messenger, Google Business Messaging, and more. Reap sales benefits by building the conversational flow, publishing omnichannel, and analyzing each report to hit the target. Engage and deliver meticulous responses to consumers in the form of rich snippets while customizing them to fit any scenario. Enrich customer experience by populating and intuitively visualizing data. Powered your conversations with an AI chatbot that keeps getting smarter every time. Auto-segment inquiries to the right agent, trigger handoffs when needed, and take complete control over your customer support management. Intelligent assistants automatically identify each user’s intent using NLP and respond back with intent-specific solutions. The response uses pattern recognition and metadata extraction from the service providers or databases. Keep track of everything happening across your channels to maintain an optimum customer relationship.
