GuestXM Reviews in 2026

Audience

Businesses and restaurants searching for a solution to manage sales, clients, orders, traffic, employees, and guest data

About GuestXM

Deliver incredible guest experiences. Listen more, analyze it all, and uncover the insights you can act on with GuestXM by Black Box Intelligence, the first customer experience management platform purpose-built for the restaurant industry. Bring brand reputation management into one system. Manage online business profiles, track customer feedback, and then engage guests at the right time with the right response. Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards. Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel. Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights. Observe sales, traffic, employee, and guest data for your brand and your segment.

Other Popular Alternatives & Related Software

APICBASE

(4 Ratings)

Apicbase is a cloud based food management platform which helps food service companies like yours to manage their kitchen back-end more efficiently, going from importing ingredients to generating detailed bills of materials, saving you time and money on menu engineering, inventory, procurement and data management. Discover Apicbase, a F&B management platform that gives you total visibility of your back of house so you can grow without compromise. for multi-unit restaurants, hotels, ghost kitchens and large scale catering. 9 modules for operational excellence: - Menu Engineering - Inventory - Procurement - Sales Analytics - HACCP & Tasks - Internal Ordering - Accounting - Production - Menu Planning One platform to run your back of house Get in touch today!

Learn more

MarketMan

MarketMan is a web-based restaurant inventory software designed for full and quick-service restaurants, coffee shops, bars, bakeries, and food trucks. Equipped with an automated supply ordering feature and purchasing and inventory modules, MarketMan gives businesses the tools they need to manage inventory, orders, supplies, and menu costing. By leveraging MarketMan, you can seamlessly manage the buying of supplies and goods, easily track and update product prices and catalogs, and effectively facilitate delivery requests and accounting.

Learn more

Fishbowl

Empowering unparalleled guest engagement with unmatched data and intelligence, we are the innovative, pioneering leaders in restaurant CRM, analytics, and strategic restaurant marketing. Pioneering restaurant marketing, we've excelled for 20+ years and 50,000 thrilled clients. Our recipe for success? Serving up targeted, captivating content to delight your guests, always. We’ll pull any or all of your data — Point of Sale, Reservations, Delivery, Online Ordering, and more. If you have access, we’ll connect to it. Then we’ll show you how to use that intelligence for more effective marketing. Every guest has an evolving story with your brand. We’ll help you build robust profiles that will inform and maximize every brand interaction. Glean insights to create targeted offers and create loyal customers.

Learn more

Delightable

Built for rogues, rabble-rousers, renegades, and those who don’t settle for the status quo. Run your restaurant like a revolutionary. Discover Delightable, the Guest Relationship Management (GRM) platform specifically crafted for restaurants. Delightable gathers and examines all your important restaurant data and provides valuable insights for personalizing digital and in-person guest experiences.

Learn more

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5

ease 0.0 / 5

features 0.0 / 5

design 0.0 / 5

support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Videos and Screen Captures

Other Useful Business Software

Auth0 B2B Essentials: SSO, MFA, and RBAC Built In

Unlimited organizations, 3 enterprise SSO connections, role-based access control, and pro MFA included. Dev and prod tenants out of the box.

Auth0's B2B Essentials plan gives you everything you need to ship secure multi-tenant apps. Unlimited orgs, enterprise SSO, RBAC, audit log streaming, and higher auth and API limits included. Add on M2M tokens, enterprise MFA, or additional SSO connections as you scale.

Product Details

Platforms Supported

Cloud

Training

Documentation

Live Online

Webinars

In Person

Videos

Support

Phone Support

24/7 Live Support

Online

Compare This Software

Agilysys Analyze

Simplified business analytics for hotels, restaurants and resorts. Expand your visibility into spending with on-demand access to guest preferences and histories. Create your own unique dashboards with daily KPIs. Get more granular and segment your data to reveal trends you couldn’t otherwise...

Compare
Wisely

Winning restaurant brands in every category are personalizing the guest experience to maximize customer lifetime value with Customer Intelligence. There's a proven way to find and keep valuable customers—for life. Profitable brands are empowering every department to work a little smarter. Brands...

Compare
Fishbowl

Empowering unparalleled guest engagement with unmatched data and intelligence, we are the innovative, pioneering leaders in restaurant CRM, analytics, and strategic restaurant marketing. Pioneering restaurant marketing, we've excelled for 20+ years and 50,000 thrilled clients. Our recipe for...

Compare
Bikky

Build a single source of truth of your guests to understand who they are, their behavior across channels, and how it impacts your restaurant. See 360 guest profiles across your POS, online ordering, reservations, and loyalty platforms. Segment your customers and drill in to see marketing...

Compare
Delightable

Built for rogues, rabble-rousers, renegades, and those who don’t settle for the status quo. Run your restaurant like a revolutionary. Discover Delightable, the Guest Relationship Management (GRM) platform specifically crafted for restaurants. Delightable gathers and examines all your...

Compare

Recommended Software

Agilysys Analyze

Simplified business analytics for hotels, restaurants and resorts. Expand your visibility into spending with on-demand access to guest preferences and histories. Create your own unique dashboards with daily KPIs. Get more granular and segment your data to reveal trends you couldn’t otherwise...

See Software
Wisely

Winning restaurant brands in every category are personalizing the guest experience to maximize customer lifetime value with Customer Intelligence. There's a proven way to find and keep valuable customers—for life. Profitable brands are empowering every department to work a little smarter. Brands...

See Software
Fishbowl

Empowering unparalleled guest engagement with unmatched data and intelligence, we are the innovative, pioneering leaders in restaurant CRM, analytics, and strategic restaurant marketing. Pioneering restaurant marketing, we've excelled for 20+ years and 50,000 thrilled clients. Our recipe for...

See Software