Audience
Companies seeking a video/audio recording system with desktop screen capturing solution
About Globitel Retail Quality Management (RQM)
RQM is a Video/Audio recording system with desktop screen capturing during the interaction between the customer and customer service representative to monitor the behavior of the representative or the employee with web interface to manage the system, view and evaluate the saved transactions. One of Globitel’s unique features is that the solutions offered can be customized, and additional functionalities can be added flexibly upon new requirements. This is especially important for new services where the business model is bound to alter from the original inception. The flexibility in change in these situations can be the deciding factor in the success or failure of the service. RQM is built on an open architecture and modular design, which makes the scalability more feasible. Expansion in recording capacity can be easily done by stacking software and hardware components. In a multi-site environment, new locations can be supported through the distributed architecture that RQM is built on.
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Pricing
Free Trial:
Free Trial available.
Integrations
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Company Information
Globitel
Founded: 1996
Jordan
www.globitel.com/retail-quality-management-system/
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
Online
Globitel Retail Quality Management (RQM) Frequently Asked Questions
Globitel Retail Quality Management (RQM) Product Features
CRM
Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Call Logging
Lead Scoring
Quotes / Proposals
Territory Management
