Audience
Companies seeking a soltuion to manage agents’ performance effortlessly and in real-time
About Globitel Performance Management System (PMP)
Globitel’s Performance Management Platform automates the process of monitoring, measuring and evaluating overall performance of the customer engagement center in real time. The Globitel Performance Management Platform solution captures and aggregates data across multiple platforms using a single interface. In addition, the software empowers agents by allowing them to monitor their own performance scores and manage their incentive plans and evaluations. This ultimately reduces operational expenses and increases the center’s delivery efficiency. Globitel’s Performance Management Platform gathers information related to agent performance from all your call center platforms. Examples of call center platforms include Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), E-Learning component etc. The dynamic KPI builder in Globitel’s Performance Management Platform, allows call center managers to perform several functions.
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If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you!
Meet our user-friendly product!
💰 Pay-as-you-go
✔️ No hardware. No software. No maintenance
👨💻 Easy to use
🔗Smooth integration
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Pricing
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Company Information
Globitel
Founded: 1996
Jordan
www.globitel.com
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
Online
Globitel Performance Management System (PMP) Frequently Asked Questions
Globitel Performance Management System (PMP) Product Features
Business Performance Management
Ad Hoc Reports
Ad hoc Analysis
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning
Budgeting & Forecasting
Predictive Analytics
