Audience

Organizations that need a flexible, all-in-one employee experience application that meets their needs

About Genesys Cloud EX

Genesys Cloud EX is an innovative employee experience platform designed to empower and engage teams within contact centers and customer-focused organizations. By integrating powerful workforce engagement management (WEM) tools, it streamlines tasks such as scheduling, performance tracking, and skill development. Leveraging AI-driven insights, Genesys Cloud EX helps managers identify areas for improvement while supporting employees with personalized coaching and development opportunities. The platform promotes collaboration, transparency, and a supportive workplace culture through intuitive dashboards and seamless communication tools. With its cloud-based architecture, Genesys Cloud EX enables organizations to enhance productivity, improve employee satisfaction, and deliver exceptional customer experiences.

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Pricing

Free Trial:
Free Trial available.

Integrations

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Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Genesys
Founded: 1990
United States
www.genesys.com/genesys-cloud-ex

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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Support
Phone Support
Online

Genesys Cloud EX Frequently Asked Questions

Q: What kinds of users and organization types does Genesys Cloud EX work with?
Q: What languages does Genesys Cloud EX support in their product?
Q: What kind of support options does Genesys Cloud EX offer?
Q: What other applications or services does Genesys Cloud EX integrate with?
Q: What type of training does Genesys Cloud EX provide?
Q: Does Genesys Cloud EX offer a free trial?

Genesys Cloud EX Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting

Genesys Cloud EX Verified User Reviews

Write a Review
  • Max S.
    Contact Center Engineer
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Genesys PureConnect Review!"

    Posted 2021-04-04

    Pros: Some of the pros to Genesys PureConnect are the ease to implement an IVR, and Easy Administration on the platform.

    Cons: Some of the cons are the out of box reports aren't that good, and there are some issues with Flowout calls.

    Overall: Our Overall experience with Genesys Could have been great! with all the automation it has sped up our process a great deal!

    Read More...
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