Audience

Companies searching for a business platform solution to predict customer behaviour and deliver outstanding customer experience

About Gemseek

Deliver outstanding customer experience where it matters аnd grow your business. The GemSeek CX platform empowers companies to woo and grow customers worth millions of dollars. Measure how well you keep your promises at every touchpoint and get crystal clarity how to transform your business to indulge customers beyond satisfaction. A scalable solution to give you clarity and guide your everyday decisions. In the first 3 years after implemention it can help you increase customer satisfaction YOY by at least 15pp, retain 40% more customers, get 10% more revenue from closed-loop customer feedback initiatives, and spend 30% less on customer support. GemSeek customer experience platform enables multi-country programs where you understand what impacts customer satisfaction. Measure experience in real time across all channels and identify key satisfaction drivers. Provide AI-driven recommendations for retaining and growing customers.

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Company Information

Gemseek
Founded: 2011
United Kingdom
gemseek.com/capabilities/cx-platform/

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Online

Gemseek Frequently Asked Questions

Q: What kinds of users and organization types does Gemseek work with?
Q: What languages does Gemseek support in their product?
Q: What kind of support options does Gemseek offer?
Q: What type of training does Gemseek provide?

Gemseek Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Customer Success

Health Score
Usage Tracking / Analytics
Account Alerts
Win / Loss Analysis
Customer Lifecycle Management
Onboarding
Account Management
Customer Engagement
Revenue Management
Communication Management

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Gemseek Additional Categories